JAMAICA RAGASA FLORES

Phone Number : +63927-021-5355              Email address: [email protected]

PERSONAL INFORMATION
Nationality: Filipino                                        Civil Status: Single                                            Date of Birth: 22nd September 1997            Age: 21                                                          Height: 165cm                                              Weight: 55kg
Languages: English, Tagalog, Cebuano, Spanish

PROFESSIONAL EXPERIENCE
CUSTOMER SERVICE AGENT                   March 2018 – Present
Philippine Airlines | Sky Logistics Philippines

Handle passengers’ inquiries and issues with delayed, lost, pilfered or damaged baggage.
Calm uneasy passengers, repair trust, and give the best airline standard solutions.

• Resolve an average of 60+ baggage issues in a week and consistently met performance benchmark in all areas (Speed, Accuracy and Volume)
• Exhibit an excellent service attributes into daily interactions to build stronger ties to passengers.
• Become part of a team who help the Central Baggage Services Department attain high customer service ratings (as determined by External Auditors) – earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness.
• Commended for initiative, intense customer focus and dependability in performance evaluations.

EDUCATION
Bachelor of Arts Major in Aviation Logistics June 2014 – April 2018
Philippine State College of Aeronautics

CERTIFICATIONS
• Cum Laude at Philippine State College of Aeronautics 2018
• Dean’s Lister at Philippine State College of Aeronautics 2018