Photo

James Paul Balbedina IT Operations Analyst

Manila, Philippines
Cyberlink PowerDirectorVirtual DJ ProWavepad Sound Editor)

Objective:    To find a stable job where I can use, apply and practice my knowledge, expertise and skills

as an IT professional.

 

Profile:

ü  A highly motivated and adaptable Bachelor of Science in Information Technology graduate with strong organizational and communication skills.

ü  Enjoys learning new skills, mature and flexible work attitude, resourceful, and with keen eye for details.

ü  With excellent inter-personal relationship and with leadership abilities.

 

 

Skills:

 

·     Systems Operations on Amazon Web Services(CLOUD)

·     Network Troubleshooting(Advanced Level)

·     Knowledge in Cisco and Juniper switch

·     Computer/Hardware Troubleshooting (Advanced Level)

·     Office 365 Support

·     MS Office 2010/2013

·     Windows Server 2008/2012

·     Rightfax Support

·     Service Now/BMC Remedy (Ticketing System)

·     SCCM (System Center Configuration Manager)

·     Hard Drive Encryption/Decryption(Bitlock/Pointsec)

·     USB Disablement/Enablement

·     Registry Editor

·     Folder Permissions

·     Admin Rights

·     Shared Drive/Sharepoint Access

·     Proxy Settings/Internet Settings

·     CISCO Phone Configuration/Reset

·     Phone Patching(Data Center)

·     Graphics/Web Page Design (Adobe Photoshop)

·     Multimedia (Adobe After Effects, Virtual DJ Pro, Cyberlink PowerDirector,

Wavepad Sound Editor)

 

 

 

 

Work Experiences:

 

§  December 1, 2018 – Present – IT Operations Analyst – Accenture Philippines

§  April 28, 2014 – November 1, 2018 – IT Operations Associate – Accenture Philippines

§  July 24, 2013 – April 2014 – Customer Sales Professional 1 – Convergys Makati

(former Stream Global Services Inc. Phil.)

 

 

Seminars/Trainings:

 

§  August 13-15, 2019 – Progressive Critical Behavior(Accenture)

§  May 22-23, 2019 – AWS Siklab Pilipinas 2019 Cloud Computing Bootcamp(Edukasyon.ph)

§  April 22-26, 2019 – Systems Operations on Amazon Web Services(Accenture)

§  March 23, 2017 – Information in the Digital Age (Accenture)

§  February 11, 2017 – Windows Server 2012 Clustering and Windows Deployment Services

(Nexus Info. Tech. Training Center – Participant)

§  February 11, 2017 – VMWare Sphere and VCloud Directory (Nexus Info. Tech. Training Center

– Participant)

§  January 11, 2017 – Accenture Cloud Platform Foundations (Accenture)

§  June 3-4, 2016 – Future Threats & Solution(SMX Mall of Asia, Pasay City – Participant)

§  June 3-4, 2016 – New Technologies(SMX Mall of Asia, Pasay City – Participant)

§  June 3-4, 2016 – Cyber and The Law(SMX Mall of Asia, Pasay City – Participant)

§  June 3-4, 2016 – Creating Collaboration(SMX Mall of Asia, Pasay City – Participant)

§  June 3-4, 2016 – Vulnerabilities in Critical Infrastructure(SMX Mall of Asia – Participant)

§  June 3-4, 2016 – What The Hack Summit 2016(SMX Mall of Asia, Pasay City – Participant)

§  June 3-4, 2016 – 2-Day Ethical Hacking Bootcamp(SMX Mall of Asia, Pasay City – Participant)

 

 

 

 

§  November 30, 2016 – Code of Business Ethics: Conduct Counts (Accenture)

§  February 9-10, 2016 – ITIL Workshop (3/f Robinsons Forum, Mandaluyong City – Participant

§  September 1-4, 2015 – Supporting Windows 8.1 (24/F Antel 2000 Corporate Center, Salcedo Village, Makati City – Paticipant)

§  July 22, 2015 – Powerpoint – An introduction to QPT(Online Training)

§  January 2015 – Windows Server 2008 Bootcamp(Eastwood Global 1, Quezon City – Participant)

§  December 2014 – Network Bootcamp – CISCO (Eastwood Global 1, Quezon City – Participant)

§  July 24, 2014 – HP Laptop Servicing/Troubleshooting (Robinson’s Cybergate Tower 1-

Participant)

ü  Enjoys meeting people and building great relationships to others.

 

 

 

 

Education

June 2008 - April 2013 BS Information Technology at Bicol University College of Sciene

Experience

July 2013 - April 2014 Customer Sales Professional at Convergys
April 2014 - Present IT Operations Analyst at Accenture Inc.