JAN RONALD O. CRUZ

#74 Dao Street Marikina Heights, Marikina City Manila, Philippines

E-mail add: [email protected]

Mobile: 0917 556 8565

OBJECTIVE

To become part of an organization of highly experienced professionals where I can be of value, to build good working relationship and provide me the potential for career growth.

EDUCATIONAL BACKGROUND

TERTIARY:

​Bachelor of Science in Tourism Management

​Trinity University of Asia

​Quezon City, Philippines

​Year attended: 2013 – 2018

​

​Bachelor of Science in Information Technology

​Trinity University of Asia

​Quezon City, Philippines

​Year attended: 2011-2013

SECONDARY:

​Celestial Village Academy

​Marikina City, Philippines

​Year attended: 2009-2011

​

​Infant Jesus Academy

​Marikina City, Philippines

Year attended: 2007-2009

EXPERIENCES

24-7 INTOUCH – Customer Experience Associate

➢ Main responsibility includes answering to email and phone call inquiries based on the needs of the account, who have specific inquiries and resolve issues/concerns.
➢ Build customer’s interest in the services and products offered by the company.
➢ Provide personalized customer service of the highest level.
➢ Other tasks / functions that may be assigned by the company as per business requirement.
 

SEMINAR/WORKSHOP ATTENDED

➢ Hotel Immersion at Intercontinental Hotel Makati​​​             : 4-5 Oct 2014
➢ Mark for success: Emerging Tourism Marketing Strategies for
2016 and Beyond​​​​​​​​: 15 Nov 2016

➢ Tourism Trends and Insights​​​​​​​: 25 Apr 2017
➢ Heart of Hospitality​​​​​​​​: 25 Apr 2017
➢ Career Opportunities in Sustainable Tourism​​​​: 25 Apr 2017
➢ Innovation and Integration: The Philippine Tourism
And Hospitality Trends​​​​​​​: 25 Apr 2017

PERSONAL INFORMATION

​Age:​​​​ 24 years old

Gender: ​​​ Male

​Civil Status: ​​​ Single

​Place of Birth: ​​ ​ Quezon City

​Birth date: ​​​ Nov 26, 1994​​

​Citizenship:​​​ Filipino

​Language Spoken: ​​ English, Filipino

​Religion: ​​​ Roman Catholic

CHARACTER REFERENCES

Naneth Ann Reyes

Senior Team Lead

24-7 intouch

Dr. Fernando V. Trinidad

College Dean

Trinity University of Asia

I hereby that the facts and information contained in this resume are true and correct with the best of my own knowledge.