JANET POSADAS JALANDONI
No. 42 Waling -Waling St. Roxas District, Q.C.
Cell. No. +63 927138488-0
+63 9294383146
E-mail Address: [email protected]

Objective:

Be able to apply and contribute my knowledge and skills in my field of work for the development of the company.

Experience:

December 28, 2015 – Present : Operations CSR II
TELUS INTERNATIONAL PHILIPPINES
Telus House Araneta Center Cubao, Quezon City
Account – NETSPEND

May 27, 1995 – Sep. 25, 2015 – METROPOLITAN BANK AND TRUST COMPANY
Metrobank Plaza, Senator Gil Puyat Avenue, Makati City.

BranchAssigned – Federal Tower Branch – Dasmarinas St.
Cor. Muelle de Binondo, Binondo Manila

May 29, 1995 – TELLER TRAINEE
November 16, 1995 – TELLER 1
October 1, 1996 – TELLER 2

• Provides accounts services to customers by receiving cash and check deposits, withdrawals and encashment.
• Reconciles cash drawer by providing cash transactions; counting and packaging currency and coins; turning in excess cash and mutilated currency to Cash Officer; maintaining supply of cash and currency.

January 16, 2000 – Customer Service Representative 1
April 1, 2009 – Customer Service Representative New Accounts

• Answers customers’ questions, and explains available services such as deposits accounts, bonds and securities.
• Compile information about new accounts, enter account information into computers, and file related forms or other documents.
• Cross-sells bank products by answering inquiries, informing customers of new services and product promotion
• Issue initial and replacement safety-deposit keys for customers, and admit customers to vault.
• Performs foreign currency transactions
• Execute Telegraphic Transfers
• Distributes bank statements
• Performs Teller duties as required
• Maintains customer confidence and protects bank operation by keeping information confidential

Trainings/Seminars

• ANTI-MONEY LAUNDERING ACT (AMLA) – (BASIC) – 05/29/2015

• INFORMATION SECURITY (BASIC) – 05/21/2015
• ANTI-MONEY LAUNDERING ACT (AMLA) – (BASIC) – 04/29/2015
• AMLA ROADSHOW – 02/28/2015
• ANTI-MONEY LAUNDERING ACT (AMLA) – (BASIC) – 10/03/2014
• AMLA REFRESHER (E-LEARNING) – 10/03/2014
• BRANCH OPERATIONS CONTROL FOR NEW ACCOUNTS CLERK -07/18/2014
• LEGAL ASPECTS OF BANK DOCUMENTATION (BASIC) – 07/18/2014
• TRUST PRODUCTS AND SERVICES (ADVANCED) – 07/06/2012
• BRANCH INTERNAL CONTROL FOR AUDIT – 07/03/2012
• BRANCH NEW ACCOUNTS OPERATIONS OVERVIEW – 07/03/2012
• BRANCH OPERATIONS CONTROL FOR NEW ACCOUNTS CLERK – 07/03/2012
• COMPLIANCE (BASIC) – 07/03/2012
• CONSUMER LENDING PRODUCTS (BASIC) – 07/03/2012
• LEGAL ASPECTS OF BANK DOCUMENTATION (BASIC) – 07/03/2012
• NEW ACCOUNTS SYSTEMS TRAINING – 07/03/2012
• RETAIL PRODUCTS AND SERVICES – 07/03/2012
• TREASURY & NON-TRADITIONAL INVESTMENT
• PRODUCTS & SERVICES (BASIC) – 07/03/2012
• TRUST PRODUCTS AND SERVICES (BASIC) – 07/03/2012
• ANTI-MONEY LAUNDERING ACT FOR NEW ACCOUNTS – 07/03/2012
• COMPLIANCE FOR NEW ACCOUNTS – 07/03/2012
• CONSUMER LENDING PRODUCTS (METROCAR) – (BASIC) – 07/03/2012

• CONSUMER LENDING PRODUCTS (METROHOME) – (BASIC) – 07/03/2012
• E-BANKING PRODUCTS AND SERVICES (BASIC) – 07/03/2012
• LEGAL ASPECTS OF BANK DOCUMENTATION FOR DEPOSIT TRANSACTIONS -07/03/2012
• LEGAL PRINCIPLES AFFECTING BANK OPERATIONS – 07/03/2012
• REMITTANCE PRODUCTS AND SERVICES – 07/03/2012
• SALESMANSHIP (BASIC) – 05/16/2009
• INFORMATION SECURITY (BASIC) – 04/02/2005
• ANTI-MONEY LAUNDERING ACT FOR NEW ACCOUNTS – 12/07/2003
• COMPLIANCE FOR NEW ACCOUNTS – 12/07/2003
• CONSUMER LENDING PRODUCTS (METROCAR) – (BASIC) – 12/07/2003
• CONSUMER LENDING PRODUCTS (METROHOME) – (BASIC) – 12/07/2003
• E-BANKING PRODUCTS AND SERVICES (BASIC) – 12/07/2003
• LEGAL ASPECTS OF BANK DOCUMENTATION FOR DEPOSIT TRANSACTIONS -12/07/2003
• LEGAL PRINCIPLES AFFECTING BANK OPERATIONS – 12/07/2003
• REMITTANCE PRODUCTS AND SERVICES – 12/07/2003
• NEW EMPLOYEE ORIENTATION PROGRAM – 05/29/1995

Education June 1991 – March 1995
College: University of Santo Tomas
College of Commerce-Major in Business Administration

June 1987 – March1991
High School: St. Theresa’s College, Quezon City

June 1983 – March 1987
Elementary: St. Theresa’s College, Quezon City

Other Skills *Typing, Computer Literate: MS Word, Excel,
*Can operate office equipment: Fax, Photocopy Machine, Scanner
*Verbal Communication, Integrity,Selling to Customer Needs,
Financial Software, Thoroughness, Documentation Skills

Personal Data
Birth place : Manila
Birth date : October 12, 1973
Nationality : Filipino
Religion : Catholic
Status : Single
Sex : Female
SSS# : 33-2554753-3
Tin# : 182-155-765
PhilHealth# : 19-052687090-9

Character
Reference
Claudine Uy Chua, Region Sales Head
METROBANK – Down Town Center
Tel # +63917-8510685

Noemi Palenzuela – Team Captain
TELUS INTL. PHILS.
Tel# +639294415490