PERSONAL STATEMENT
Experienced in Guest Service Agent, Administrative duties, handled outbound and inbound calls and Opera System. Computer Skills and Communication Skills. Accustomed to long work hours.

CAREER OBJECTIVE
To obtain Guest Service Ambassador /Customer Service position within a growth oriented progressive company. I want to apply my career development / skills to an environment where they will make a significant impact on the bottom line.

KEY SKILLS
This is the main summary of my skills

Negotiating (Expert)
Invoicing (Intermediate)
Customer Service (Expert)
Computer Literate (Intermediate)

EDUCATION
2003– 2-004 Associate Degree

JANICE ARSEBES AMORA

Guest Service

+63 9651825042

[email protected]

Hotel and Restaurant Management
Joji Ilagan College of Business and Tourism
Davao Philippines

Major: Business Administration
Minor: Accounting

WORK EXPERIENCE
November 2015 to March 2017
Marina Byblos Hotel
Dubai United Arab Emirates
When the guest arrives in the Reception make sure to attend them same time, offer them a welcome drinks.
Ask the guest if they have booking hard as well ask them their Passport or Emirates ID and scan the documents for CID and files.
Ready the Register Card and let the guest fill up the paper with their complete name, address, and email address, contact numbers.
Remind of inform the guest what type room they have book online, which view, smoking or non-smoking.
If the guest free BB, Half board or Full board , introduce them which way go through Buffet Restaurant and what are the timing.
When you check in the guest and make a Room guest let the concierge assist them until to their Room.
Call Center

Attending all calls outbound and inbound
Transfer the calls to right designated person
Reporting the Issue and concerns of all guest complains and comments
Train new employees and conduct company and duties orientations
Insuring all documents, emails will be sending to the concern person and all have copy for the General Manger as a report

July 2014 to October 2015
Sheraton Khalidiya Hotel
Abu Dhabi United Arab Emirates
Hostess in Restaurant

Greet guests and patrons personally and on the telephone
Offer appropriate seating arrangements
Present menus and take orders
Ensure the quantity of menus is sufficient to cater to the number of guests
Set up dining rooms and make reservation arrangements
Maintain clean and organized tables and work area
Manage event related work including setting up tables and maintaining both exterior and interior of the restaurant.
Managing diaries and making appointments
Booking rooms and travel arrangements
Preparing and distributing papers and documents for meetings
Taking minutes
Dealing with post
Drafting letters and other documents
Answering the phone and answering queries
Photocopying and printing
Open, sort, and distribute incoming correspondence, including faxes and email
File and retrieve corporate documents, records, and reports.

November 2012 to October 2014
City Season Hotel
Al-ain United Arab Emirates
Waitress / Barista
Greet guests and patrons personally and on the telephone
Offer appropriate seating arrangements
Present menus and take orders
Ensure the quantity of menus is sufficient to cater to the number of guests
Set up dining rooms and make reservation arrangements
Maintain clean and organized tables and work area
Manage event related work including setting up tables and maintaining both exterior and interior of the restaurant.

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October 2010 to November 2012

La Brioche French Restaurant
Al-ain United Arab Emirates
Waitress

Greet guests and patrons personally and on the telephone
Offer appropriate seating arrangements
Present menus and take orders
Ensure the quantity of menus is sufficient to cater to the number of guests
Always do checking for all display products and expiry dates of cakes
In end of Month is doing inventory for general expenses and sales

September 2003 to October 2005
Drive True Cashier
McDonalds Co.
General Santos City Philippines

Smile and great the customers welcoming
Taking orders and place in the micros system
Receive payment by cash, check, credit cards, vouchers, or automatic debits
Greet customers entering establishments.
Maintain clean and orderly checkout areas.
Promote the new menu products.

TRAINING AND SEMINARS
July 2014
Abu Dhabi Food Control Authority Training
Syscom College Building, Abu Dhabi

November 2001-02
Orientation Job Training/ Receptionist
Villa Margareta Hotel
Bajada Davao City Philippines

June 2002 – Nov 2002
Orientation Job Training / Product Knowledge
Food and Beverages
Maguindanao Hotel
Claveria Road Davao City Philippines

CHARACTER REFERENCES

Mrs. Reybie Rafols Iting
Assistant Front Office Manager
Millennium Hotel Fujairah Hotel

Ms. Delia Repilllo
Hygiene Officer
City Season Hotel Al-ain

Ms. Cecil Miranda
HR Coordinator
Sheraton Khalidiya Hotel