Janice Kathleen Dedace Caregiver and licensed Massage Therapist



18- A Cordillera Street, Highway Hills, Mandaluyong City, 1550


[email protected]




To be able to apply my knowledge and skills to the particular job I am applying for. I will be able to be more productive and effective in the chosen field of work.



College: AB Psychology – Jose Rizal University (Undergraduate)

June 3, 2013 – March 2015



•          Caretaker Course – Prime Skills Asia Corporation

September 5, 2011

•          Hotel and Restaurant Services – Mandaluyong Manpower Development Center

October 05, 2010 – December 17, 2010

•          Caregiver – Mandaluyong Manpower Development Center

January 05, 2009 – June 26, 2009

•          Massage Therapy – Mandaluyong Manpower Development Center

October 01, 2008 – December 10, 2008


Secondary: Camiguin National High School

SY (2000- 2004)


Primary: Catarman Central School

SY (1994 – 2000)



Omega Healthcare Inc. – October 05, 2017 – Present

Quality Control Analyst

Primary Responsibilities:

v  Track quality performance regularly, analyze trends, identify root causes for non-achievement of targets, work with other functions to identify solutions, ensure implementation of remedial actions and ensure adherence to planned actions.

v  Coach, guide and lead the assigned QCA team to perform defined Quality verification tasks as per the QC grid set in place in the related domain of expertise

v  Interact with the assigned clients on all the Quality verification related tasks

v  Participate in developmental activities related to Quality which involves developing action plans which maximize performance

v  Monitor, identify and resolve performance/behavior/attendance issues

v  Monitor and take action on performance and disciplinary issues

v  Conduct performance appraisals periodically along with reporting Manager

v  Review reports on a daily basis and provide constructive feedback

v  Provide subject matter expertise to Quality Control Analysts in the team

v  Ensure training needs of subordinates are met

v  Hold team briefings on a daily basis with the team to calibrate

Act as single point of contact for the assigned team members for all their job related needs and create a harmonious work environment

Omega Healthcare Inc. – November 10,2016 months to Present

•          Healthcare Executive A1 – MedData-Patient Calling

•          Receives call from patients and insurance representative and update the patient’s insurance billing information.

•          Resolve billing issues and answer queries in regards to billing concerns of the patients and insurance.

•          Reach out to patients to update their accounts and assist patients with their payments

•          Ensure that quality of client’s processes has been met.

•          Maintaining to hit monthly metric goal as specified by the supervisor.


Sitel Corporation Manila – 1 year and 5 months

•          Customer Service Representative – Virgin Media/Outbound Mobile

– Perform call outs to existing customers of UK based Telecommunication Company to offer additional products and services, especially mobile phone contracts.

– Familiarize with client’s products, services and promotions to make effective sales pitch.

– Perform effective probing questions to customers to determine and match their needs with the company product and services.

– Asks pertaining lifestyle questions to provide the best product and services for customer.

– Upgrade the existing contract of customer whenever necessary.

– Responsible for consistently meeting sales goal/quota and monthly KPI’s.

– Adheres to company and client’s rules and regulations.


Sanctuary Center –DSWD/NCR

•          Worked for 3 years as a houseparent I (MOA) at Sanctuary Center, DSWDNCR

Duties and Responsibilities:

– Look after the physical well-being of the clients in the Institution on an 8-hour duty.

– Observes behaviour of clients and report same to social worker and the supervising houseparent

– Undertakes home management and housekeeping activities.

– Participates in the Staff meeting.

– Reports needed supplies and materials during tour of duty.

– Keeping the ward/cottage clean

– Does other related task.


•          Served as a caregiver to my bedridden father-in law for one year who suffered from Prostatic Cancer.


Completed the 240 hours of On the Job Training

– Elderly – Golden Acres home for the aged (120 hrs.)

– Children – Reception and Study Center for Children (120 hrs.)



•          Orientation on Understanding Different Mental Illnesses, Its Symptoms and

Management – December 11, 2012 – Sanctuary Center

•          Workshop on Music and Art Therapy for Persons with Autism

– October 23-24, 2012 – Hotel Stotsenberg, Clark, Pampanga

•          Lecture and Return Demo on Basic Procedural Skills and Restraining


– July 28, 2012 – Social Hall, Sanctuary Center

•          Standard First Aid Training- April 22-25, 2009 (The Philippine National Red


•          Home Nursing (Care for the Sick and Injured) Philippine Red Cross- Rizal


•          Home Nursing (Mother and Baby Care) Philippine Red Cross   Rizal Chapter



•          Computer literate

•          I am able to train clients in terms of showcasing their talents, like dancing.


Birth Date – December 13, 1987

Birth Place – Poblacion, Catarman, Camiguin Province

Sex – Female

Age – 31 years’ old

Religion – Roman Catholic

Height – 5’4”

Weight – 164 lbs.

Civil Status – Married



•          Listening to mood music

•          Reading English Novels

•          Interests in surfing the net to search information



•          Certified Massage Therapist

•          Knows Basic Spanish language




Mr. Frederick Aromin – Omega- Meddata Patient Calling Supervisor

Ms. Wilfelda C. Tolentino – OIC-Supervising Houseparent – 09154075894

Ms. Margarita J. Ortega – Social Worker Officer III/ OIC – Sanctuary Center-

DSWD 532-1164




I certify that this information is true and correct to the best of my knowledge.