Janice Kathleen Dedace Caregiver and licensed Massage Therapist
PhilippinesJANICE KATHLEEN R. DEDACE
18- A Cordillera Street, Highway Hills, Mandaluyong City, 1550
(02)578-8865/09470528088
OBJECTIVE
To be able to apply my knowledge and skills to the particular job I am applying for. I will be able to be more productive and effective in the chosen field of work.
EDUCATIONAL ATTAINMENT
College: AB Psychology – Jose Rizal University (Undergraduate)
June 3, 2013 – March 2015
Vocational:
• Caretaker Course – Prime Skills Asia Corporation
September 5, 2011
• Hotel and Restaurant Services – Mandaluyong Manpower Development Center
October 05, 2010 – December 17, 2010
• Caregiver – Mandaluyong Manpower Development Center
January 05, 2009 – June 26, 2009
• Massage Therapy – Mandaluyong Manpower Development Center
October 01, 2008 – December 10, 2008
Secondary: Camiguin National High School
SY (2000- 2004)
Primary: Catarman Central School
SY (1994 – 2000)
WORK EXPERIENCE
Omega Healthcare Inc. – October 05, 2017 – Present
Quality Control Analyst
Primary Responsibilities:
v Track quality performance regularly, analyze trends, identify root causes for non-achievement of targets, work with other functions to identify solutions, ensure implementation of remedial actions and ensure adherence to planned actions.
v Coach, guide and lead the assigned QCA team to perform defined Quality verification tasks as per the QC grid set in place in the related domain of expertise
v Interact with the assigned clients on all the Quality verification related tasks
v Participate in developmental activities related to Quality which involves developing action plans which maximize performance
v Monitor, identify and resolve performance/behavior/attendance issues
v Monitor and take action on performance and disciplinary issues
v Conduct performance appraisals periodically along with reporting Manager
v Review reports on a daily basis and provide constructive feedback
v Provide subject matter expertise to Quality Control Analysts in the team
v Ensure training needs of subordinates are met
v Hold team briefings on a daily basis with the team to calibrate
Act as single point of contact for the assigned team members for all their job related needs and create a harmonious work environment
Omega Healthcare Inc. – November 10,2016 months to Present
• Healthcare Executive A1 – MedData-Patient Calling
• Receives call from patients and insurance representative and update the patient’s insurance billing information.
• Resolve billing issues and answer queries in regards to billing concerns of the patients and insurance.
• Reach out to patients to update their accounts and assist patients with their payments
• Ensure that quality of client’s processes has been met.
• Maintaining to hit monthly metric goal as specified by the supervisor.
Sitel Corporation Manila – 1 year and 5 months
• Customer Service Representative – Virgin Media/Outbound Mobile
– Perform call outs to existing customers of UK based Telecommunication Company to offer additional products and services, especially mobile phone contracts.
– Familiarize with client’s products, services and promotions to make effective sales pitch.
– Perform effective probing questions to customers to determine and match their needs with the company product and services.
– Asks pertaining lifestyle questions to provide the best product and services for customer.
– Upgrade the existing contract of customer whenever necessary.
– Responsible for consistently meeting sales goal/quota and monthly KPI’s.
– Adheres to company and client’s rules and regulations.
Sanctuary Center –DSWD/NCR
• Worked for 3 years as a houseparent I (MOA) at Sanctuary Center, DSWDNCR
Duties and Responsibilities:
– Look after the physical well-being of the clients in the Institution on an 8-hour duty.
– Observes behaviour of clients and report same to social worker and the supervising houseparent
– Undertakes home management and housekeeping activities.
– Participates in the Staff meeting.
– Reports needed supplies and materials during tour of duty.
– Keeping the ward/cottage clean
– Does other related task.
• Served as a caregiver to my bedridden father-in law for one year who suffered from Prostatic Cancer.
Completed the 240 hours of On the Job Training
– Elderly – Golden Acres home for the aged (120 hrs.)
– Children – Reception and Study Center for Children (120 hrs.)
TRAININGS ATTENDED
• Orientation on Understanding Different Mental Illnesses, Its Symptoms and
Management – December 11, 2012 – Sanctuary Center
• Workshop on Music and Art Therapy for Persons with Autism
– October 23-24, 2012 – Hotel Stotsenberg, Clark, Pampanga
• Lecture and Return Demo on Basic Procedural Skills and Restraining
Procedures
– July 28, 2012 – Social Hall, Sanctuary Center
• Standard First Aid Training- April 22-25, 2009 (The Philippine National Red
Cross)
• Home Nursing (Care for the Sick and Injured) Philippine Red Cross- Rizal
Chapter
• Home Nursing (Mother and Baby Care) Philippine Red Cross Rizal Chapter
KEY SKILLS
• Computer literate
• I am able to train clients in terms of showcasing their talents, like dancing.
•
PERSONAL INFORMATION
Birth Date – December 13, 1987
Birth Place – Poblacion, Catarman, Camiguin Province
Sex – Female
Age – 31 years’ old
Religion – Roman Catholic
Height – 5’4”
Weight – 164 lbs.
Civil Status – Married
HOBBIES
• Listening to mood music
• Reading English Novels
• Interests in surfing the net to search information
SPECIAL SKILLS
• Certified Massage Therapist
• Knows Basic Spanish language
PERSONALITY REFERENCE
Mr. Frederick Aromin – Omega- Meddata Patient Calling Supervisor
Ms. Wilfelda C. Tolentino – OIC-Supervising Houseparent – 09154075894
Ms. Margarita J. Ortega – Social Worker Officer III/ OIC – Sanctuary Center-
DSWD 532-1164
I certify that this information is true and correct to the best of my knowledge.
JANICE KATHLEEN R. DEDACE
Applicant