Janine Gratuito Customer Service

Dubai, UAE

Janine Gratuito

8a Opal St. East Fairview

Quezon City
[email protected]


I am qualified to offer a range of administration services.  Self-starter who meets project deadlines, responding rapidly and appropriately. An ability to establish positive relationships at all organizational levels. Performance driven in fast-paced environments.
Baker Botts L.L.P., Dubai, UAE
September 2006 – March 2013
·     Responsible for the professional and efficient managing of visitors, consumers, telephone calls and messages; ensure operation and presentation of office are superior

·     Process a variety of clerical duties

·     Facilitate meetings via Meeting Room Manager

·     Arrange driver for all lawyers

·     Support accounts with updating monthly translation fees, keeping hard and soft copies of cheque collection and sent couriers

·     Organise office lunch meetings for lawyers and special holiday and end year functions for the office


Jumeirah Beach Club Resort & Spa, Dubai, UAE
January 2005 – September 2006

Guest Services Assistant
·     Assisted members and guests visiting the Club

·     Managed cash and produced receipts for use of facilities

·     Operated telephone switchboard

·     Hired and sold equipment

Wild Wadi Waterpark, Dubai, UAE
April 2002 – January 2005

·     Maintained constant surveillance of guests in the facility; acted immediately and appropriately to secure safety of guests in the event of emergency

·     Presented a professional appearance and attitude at all times; adopted a high standard of customer service

·     Performed various maintenance duties as directed to support a clean and safe facility

·     Prepared and maintained activity reports

·     Fulfilled miscellaneous job-related duties as assigned

Linkside High School, Port Elizabeth, South Africa
1996 – 2001