Janis Lyle Barte Call center agent

Manila, Philippines

05 A. Mabini St., Brgy. Dona Aurora, Quezon City
Contact #: 09274696691
E-mail address: [email protected]

Age: 28
Birth Place: Balanga, Bataan
Birth Date: June 24, 1987
Civil Status: Single
Religion: Roman Catholic
Language Spoken: Filipino, English


Tertiary: Chinese General Hospital College of Nursing
De Los Santos College
Course: Bachelor of Science in Nursing (2004-2008)
Secondary: Our Lady of the Sacred Heart School
Elementary: Dominican College
Our Lady of the Sacred Heart School


Excellent Analytical Skills
Computer/Technical Literate
Excellent Interpersonal, Written, and Oral Communication Skills.
Ability to work in a team fostered environment.
Ability to work in a multi-tasked environment.
Ability to prioritize and organize work.
Adaptable and Flexible
Excellent Leadership/Management Skills.
Dependable and Responsible
Highly motivated
Willing to learn


GLOBAL LEARNING SUPPORT (January 2013 – June 2016 )

Account: Sales Ecosystem (January 2013 – March 2013)
Position: Sales Representative
Job Description:

Appointment setting B2B ( IT and Plumbing services)

This role supports sales representatives throughout the country; requiring strong attention to detail to ensure appointments are scheduled during times a representative is available.

Account: Street Smart Energy (March 2013 – May 2013)
Position: Sales Representative
Job Description:

Offering discounts to Street Smart Energy customers

Responsible in making soft, warm calls to current customers to remind them about product expiration dates and provide them with information about additional services as well as document conversations and account activity into the computer system.

Account: Careers Australia (MAY 2013 – June 2016)
Position: Student Support Officer, Trainer and Assessor (May – October 2013)
Job Description:

As a student support officer and trainer in Careers Australia, I am responsible in helping and assisting my students with the courses they have enrolled in. (Diploma of Business and Management) I answer their enquiries and assist them in their unit completion.

I ensure that I guide students based on what is provided in their learning materials. I also help them to research and find other sources that are useful in their courses. We need to make sure that we are up to date as possible to meet student’s needs.

Handled 200-250 students in Careers Australia.

Position: TEAM LEADER (October 2013- March 2015)
Job Description:
Creates an environment oriented to trust, open communication, creative thinking, and cohesive team effort
Provide the team with a vision of the project objectives
Motivate and inspire team members
Lead by setting a good example (role model) – behavior consistent with words
Coach and help develop team members; help resolve dysfunctional behavior
Facilitate problem solving and collaboration
Strive for team consensus and win-win agreements
Ensure discussions and decisions lead toward closure
Maintain healthy group dynamics
Intervene when necessary to aid the group in resolving issues
Assure that the team members have the necessary education and training to effectively participate on the team
Encourage creativity, risk-taking, and constant improvement
Recognize and celebrate team and team member accomplishments and exceptional performance
Position: TEAM MANAGER (March 2015 – June 2016)
Job Description:

Approachable and actively seeks to motivate others, promoting positive teamwork by maintaining high levels of energy and optimism.

Actively acknowledge others’ efforts, contribution and commitment.

Demonstrate drive, determination, enthusiasm and an ability to work effectively as a member and leader of a team.

Act as a role model, coaching/mentoring members of the team and ensuring there is an effective succession plan in place to maintain service delivery

Demonstrate a commitment to and understanding of performance development techniques and undertake or contribute to performance reviews for team members who are directly or indirectly under my supervision.

Provide cover, when appropriate, for the team in cases of absence or unavailability.

Support fellow team leaders/managers to achieve deadlines within and beyond my own area of responsibility.

Working across teams and functions undertake specialist roles which require the experience and knowledge of a team leader/manager.

Plan, organise and contribute to team meetings ensuring that your experience is shared with the wider team.

Ensure your performance review takes place on a timely basis and that objectives are agreed.

Seek and provide regular constructive feedback through working together.

Challenge poor behaviour in others in a positive and constructive manner.

Demonstrate functional and technical knowledge and skills to conduct your role to a high level of accomplishment

Develop skills to fulfil or exceed the responsibilities of a competent team leader/manager in my function.

Develop and implement own development plan with Team Leaders

Support the development of others through sharing knowledge and skills gained through working with Careers Australia.

Discuss and agree personal development needs as part of your performance review.

Attend relevant training and development.

Receive, reflect and act on feedback on own performance.

Account: Craftmatic Adjustable Beds and Venergy Solar
Position: Quality Specialist
Job Description:

Appointment Setting

This role supports sales representatives throughout the country; requiring strong attention to detail to ensure appointments are scheduled during times a representative is available.

Confirming set appointments

The position involves making a mix of warm and cold calls to engage people in meeting with an outside sales representative regarding new products/services.

Product Training

Managing needs and concerns of agents

Attendance and Payroll assistant
NCO GROUP July 2008- April 2012

Account: GE Outsourcing (3rd Party Collections)
Position: Collection Agent
Job Description:

Responsible for reaching out to customers to collect payment for overdue bills, loans, or other payments. Acts as the liaison between creditors and customers and manages overdue accounts
Communicate with debtors by telephone and approved written correspondence to attempt to bring resolution to unpaid accounts.
Collect payments on past due bills.
Create a list of people who have not made payments.
Organize list according to severity of delinquency.
Locate customers using credit bureau information, background checks, loan documents, and other paperwork or databases.
Provide thorough, efficient, and accurate account updates on computer files for each call made or received.
Review terms of sale or loan documents.
Ensure all customer information is correct, including phone numbers and addresses.
Listen to customer’s story and determine if debt can be collected.
Set up repayment plans and new terms of sale.
Offer advice or refer customers to debt counselors.
Record new commitment to repay debt.
Send statements of delinquencies to credit bureau.
Initiate repossession proceedings or hand over account to law practice that specializes in debt collection.
Purge records if debt has been satisfied.

Demonstrate effective skip tracing techniques by locating debtor contact information.

Counsel delinquent account debtors to assist in finding funds to meet debt obligations.

Knowledge, understanding, and compliance with all applicable Federal, State, and Local laws and regulations that regulate the collection industry.

Knowledge, understanding, and compliance with NCO policies and procedures.

Provide feedback to management concerning possible problems or areas of improvement.

Make recommendations to implement improved processes.

Perform other duties as assigned by management.