Jasmin Pino Team Lead, Project Management
PhilippinesJasmin pino
Team Lead, Project Management
Date of Birth: April 26, 1986
Address: Basak Iba, Lapu-Lapu City
Cebu Philippines
Profile
Experienced and proactive Market Research Project Management Team Lead with excellent stakeholder management skills. Demonstrated success leading the Afterhours Team in providing late night coverage (both E2E and Sample only projects) to entire North America territory. A self-Starter with a can-do attitude, resourceful, dynamic and detail oriented professional responsible for ensuring consistent outstanding customer results, developing plans and updating strategies to maintain on target delivery.
Education
Undergraduate, College
2003 – 2006
Cebu Doctors’ University
Bachelor of Science in Nursing
Cebu, Philippines
Graduate, High School
1999 – 2003
Saint Alphonsus Catholic School
Cebu, Philippines
Contact
PHONE:
0908 866 1524
WORK EXPERIENCE
Dynata Philippines – Team Lead, Project Management
North America Afterhours Team
September 2017 – Present
· Main responsibilities are; supervise and delegate tasks to Project Managers during Afterhours
· Mentor and train new team members in study management, customer/client interaction and different End to End and Sample Only project specifics.
· Attend training and pilot sessions for new and updated systems, programming platforms to effectively train team members.
· Assume Sales and Panel responsibilities during afterhours (e.g. create new orders, cater burst requests, send rested invites as requested).
· Collaborate with other team leads from other territories in leadership capacity.
· Responsible for a team of up to 16 Project Managers.
· Conduct 1 on 1 session with team members every end of the month for monthly evaluation.
· Prepare PIP (Performance Improvement Plan) as needed. Continuously monitor internal and external client satisfaction scores throughout the fielding time to assess the quality of our project management services and ensure everyone is performing with their highest standards in customer service.
· First point person in escalations.
· Create reports as needed.
Social Media:
www.linkedin.com/in/jasmin-pino-98b732186
https://www.facebook.com/profile.php?id=100004006417079
EMAIL:
SKILLS
ü End to End Management
ü Sample Management
ü Data Collection
ü Quantitative Research
ü B2B Marketing
ü Focus Groups
ü Jira
ü Manage Engine
ü Zendesk
ü Quicktake, API, Samplify
ü Nexus Expert
ü WIRE, Confirmit, Decipher
ü Proficient in Microsoft Office
Applications
Hobbies
Reading
Gardening
Road trip
Trekking
SSI Philippines – Project Manager
December 2011 – August 2017
ROLE AND DUTIES
o Manage full service, sample only, ad hoc, tracking, national and international
o projects.
o Ensure clear communication and outline of project requirements and timelines
o among all groups involved in successful delivery of projects. This includes day-to-day communication with clients; coordination with other client services groups, vendors and partners; and communicating project milestones to internal and external stakeholders
o Provide timely status reports, project analysis and recommendations.
FIELD WORK RESPONSIBILITIES
o Organizing and leading Project kick off calls and briefings: Internal kick-off call with Account Manager; External Kick-off-call with client
o Resource allocation and coordination (Survey Programming, Data Processing, Translations, etc.)
o Ownership and management of project materials; consolidating and up-keeping; updating; distribution of materials to support groups.
o Sign off and ownership of pre and post field quality checks including, but not limited to:
o Script review
o Walk-through
o After programming QA
o DP walk through/review
o Client communication and updating
o Fieldwork and Sample management
o Link set up and link management
o Quota Management
o Reporting
o In field and Post-field Project debriefs
o Project case studies upon error or friction
o Perform data quality checking
o Sample Management
Western Wats – B2B Market Research Interviewer
August 2006 to August 2011
o Data Collection
o Calling and scheduling appointments to small and large corporations/business, government offices, schools, universities, non-profit organizations, churches, religious entities, hotels, etc. across the United States to speak with the IT Manager/Owner or to the person most knowledgeable about their telephone systems/services to conduct research about telecommunications services.
o Carefully selected to dial on special project/client approved surveys. E.g. Bwave
o Consistent ERP Qualifier
o Consistent for Client Monitoring