Jawahar Ratnakumar Operations at KCK Global Limited

Toronto, Canada Area

Jawahar Ratnakumar [email protected]
6 Hannibal Square, Brampton, ON – L6S1Y5 (647) 761-0579

As an educated and talented IT professional, I will contribute my exceptional, result-oriented development skills to the success of your department.   I thrive in fast paced multi-faceted environments that demand detailed-oriented results and interpersonal leadership to ensure professional customer service and satisfaction.  My goal is to obtain a role in your development department to utilize core fundamentals; which include leadership, commitment, creativity, determination, flexibility, confidence, communication, enthusiasm, and innovation.

Work History
KCK Global Ltd, Toronto, ON Jan 2014 – Nov 2018
Computer Operator Full-Time
* Perform weekly and special tape backups of the IBM AS/400 system, as well as performing the IPL process, re-starting Zend Server and other programs.
* Generate Inventory reports on a weekly and monthly basis, and coordinate with warehouse Manager to ensure stock level is maintained.
* Responsible for troubleshooting system problem such as account unlocking, account creation, password resets etc., using Active Directory and/or IBM A/S400.
* Designed Developed new reports, restructured the existing old data entry screens into new comprehensive format and RPG-II programs to RPG/400. Responsible for programming, system analysis. Updated existing CL programs to support the changes
Technical Environment:  Active Directory, TCP/IP, AS400, RPG/400, PLSQL, VB6.

The Source by Bell, Calgary, Alberta Sep 2009 – Jan 2014
Assistant Manager Full-Time
* Supervise all associates to ensure that company guidelines are being followed and jobs are being done.
* Train associates on how to perform specific job functions.
* Delegate tasks to all associates.
* Markdown merchandise that has been priced down by Corporate Office.
* Help perform routine maintenance around the store as needed.
* Make sure associates shifts are covered due to call-ins.
* Make sure the sales floor has the proper coverage to prevent shrinkage and to provide excellent customer service.
* Perform daily bank deposit drops.
* Ensure that paperwork is put in the proper order to be sent to corporate as well as the store.
* Make sure that my store is meeting sales goals set by Corporate and the Store Manager.
* Make sure that the payroll goal is met and not exceeded each week.

DNA Computer Group Inc., Calgary, AB Mar 2006 – Jul 2010
Software Developer Full-Time
* Upgraded a pick system (blue screen) to .NET.
* Maintained custom software (VB.NET and ASP.NET) and implemented new functionality.
* Wrote and developed Schedule Tracker. An online web application that allows users to track their schedule and worked hours.
* Created various user controls and add-ons as client requested to their existing application.
* Implemented object-oriented design patterns, Iterative development, and n-tier application.
* Modified various applications in VB6, VB.NET, Java, C# according to clients needs.
Technical Environment:  VB6, VB.Net, C#, IIS, JAVA, JavaScript, .Net Framework libraries, LINQ, Oracle 9.1, SQL Server

Staples Business Depot, Calgary, Alberta Mar 2006 – Aug 2007
Computer Technician Part- Time
* Installed hardware and software for home and business client.
* Maintained and repaired computers and peripherals such as printer, scanner, monitor and LCDs.
* Troubleshooted a variety of computer issues such as virus removal, O/S restoration, and data recovery.
* Set up computer security measures and configuring computers and peripherals on networks.

DeVry Institute of Technology, Mississauga, ON Sep 2003 – Sep 2004
Tutor (Programming, Networking, Accounting) Part- Time
* Tutored Students in programming and accounting courses.
* Assisted Students in networking with configuration of TCP/IP, FTP, DHCP, DNS, and Routing in both windows and Linux environment.
* Installed network appliances such a printer or router.
Technical Environment:  VB.Net, C#, IIS, JAVA, .ASP.NET, HTML, MS-Access, SQL, MySQL, PHP, MS- Project.

DeVry Institute of Technology, Mississauga, ON Mar 2004 – Sep2004
Project Leader / Programmer Senior Project
* As Project Lead, I led development initiatives in areas such as, software development, business requirement gathering, systems analysis, and technical delivery of systems.
* Provide team leadership, career development, performance reviews, business relationship management, and project management
* Developed a web Application in ASP.NET / Flash / PHP
* Used MS-Project Management to oversee progress and status of developer tasks.
* Achieved Dean’s Choice Award and People Choice Award for the Best Team of the year
Technical Environment: ASP.Net, VB, JavaScript, HTML, XML, PHP

Bachelor in Computer Science 2002 – 2006
DeVry Institute of Technology, Calgary, Alberta
* Graduated with a cumulative GPA of 3.43 on 4.00 scale.
Diploma in Computer Information System – “with Honors”
DeVry Institute of Technology, Mississauga, Ontario
* On Dean’s List Summer 2003, Fall 2003, Spring 2004, Summer 2004, Fall 2004 for outstanding academic performance.

Certificates and Awards
* Certified in Computer Technical Support
* Certificate of Recognition for Outstanding Performance (DeVry – Tutor)
* Certificate of proficiency in Oracle
* Certificate of proficiency in C, C++
* Completion of Computer Fundamentals and Internet

* Enjoy creating small applications, websites and flash templates.
* Like to read electronic journals and IT magazines
* Love to play games such as soccer and chess