JAYAMOHAN NAIR

1 Fanshawe Drive • Brampton • ON L6Z 1A7 • Mobile: +1 (647) 355 1269 • Email: [email protected]

Career Objective: Aiming to pursue a professionally satisfying growth and challenging assignments in Systems Analysis & Administration with my 8 years of experience which will help develop my career and effectively fill the related role in your organization where my knowledge can be shared and enriched for the development of the organization.

ǁ Career Summary ǁǁǁǁǁǁ

 Forward-focused Bachelors in Computer Science with Certifications in VMware, Cisco, Microsoft, VTU Energy, GP Strategies, BUREAU VERITAS and Lloyd’s Register offering 8 years rich experience in diverse roles distinguished by commended performance and proven results in Information Technology Operations.  Experience in Systems Administration of Windows Servers, Applications, Network Infrastructure Security, , end user technical support for a company strength of +200 staff single handedly for 3 years.  Proven track record in IT Management, System Administration and Networking, System Analysis, SAP, Project Coordination.  Implemented Cyber Security controls for the S2 IT Network & Server Infrastructure in accordance with National Electronic Security Authority (NESA) – UAE, management and shareholder requirements.  Develops new system and application implementation plans, custom scripts and testing procedures to ensure operational reliability. Trains technical staff in how to use new software and hardware developed and/or acquired.  Proven expertise in monitoring network performance including maintenance, upgrades, and back-up/recovery including software (operating systems, applications, and data) and hardware (process control domain equipment and network equipment (namely switch, router, and firewall).  Developed and implemented Disaster Recovery Framework and Business Continuity Plans as per Business Continuity Management requirements.  Defined and effectively managed annual department budgets for projects, upgrades, Service level agreements for IT hardware and support; defined best practices for backup of complete IT Infrastructure.  Gained experience in estimated project budget and managing the cost for ERP Implementation as well as IT Projects.  Successfully managed teams in setting inspirational goals, defined KPIs & metrics for the team and ensured achievement of the goals while collaborating with senior & board level management team in decision-making process  Comprehensive experience in implementing IT solutions to business needs and strategy, managing and controlling IT hardware/software service for enterprise wide SAP solutions with alignment of business/information systems; effective in delivering technology-driven / mission driven / product solutions using cutting edge technologies.  An implementer with recognized proficiency in spearheading business to accomplish organizational plans and goals successfully  Excellent communication skills, strong leadership qualities, adept in handling challenging situations and firm believer in handwork and team player.

ǁ Key Skills ǁǁǁǁǁǁ

 Systems Administration& Analysis  Information Technology Operations  Internal Auditor  Cyber Security  Network Security Management  Risk Assessment & Gap Analysis  Project Management  Technical Support  Network & Communication Management  SAP Basis & Administration  Virtualization & Migration  Team Building & Support

ǁ Notable Accomplishments Across Career ǁǁǁǁǁǁ

 Engaged in the planning and implementation of business process and technical controls that resulted in a 98% reduction in data loss or unauthorized access within the first year with an estimated annual savings of US$ 35,500  Improved company’s security strategy and enterprise-wide culture change through the implementation of programs and practices  Saved US$ 131,725 by reducing departmental budget by increasing resource optimization for systems and technical process.  Ensured and applied cyber security procedures and preventive measures such as network monitoring, security software installation and cyber-attacks prevention which resulted in significant reduction in cyber network threats.

ǁ Organizational Experience ǁǁǁǁǁǁ

Since Aug’10 with Shuweihat 2 Operation & Maintenance Plant, Abu Dhabi Growth Path: Aug’10 – Jan’15 IT Support Technician Jun’15 – Dec’16 IT Engineer & SAP Administrator Jan’17 – Feb’18 Lead Information Technology Engineer

 Key Result Areas as Lead Information Technology Engineer:

 Manages the day-to-day operations of the S2 computers by monitoring system performance, configuration, maintenance and repair. Ensures that records of system downtime and equipment inventory are properly maintained. Applies revisions to host system firmware and software. Works with vendors to assist support activities.  Managing & implementing cyber security controls for the S2 IT Network & Server Infrastructure in accordance with National Electronic Security Authority (NESA) according to UAE requirements, management and shareholders.  Handling the company network infrastructure with periodic analysis of network router, firewall & switches  Analyzing various inbound outbound traffic, attack and denied events, VPN reports and other configured zones to check for any intrusions events.  Developing and enforcing policy and procedures to ensure the protection of Enterprise IT assets and the integrity, security and privacy of information. Decision-making at the group level regarding resource allocation, future direction and control of IT processe.  Providing advice on evaluation, selection, implementation and maintenance of information systems, ensuring appropriate investment in strategic and operational systems  Providing risk assessments regarding development and maintenance of Information Technology security functions that protect information availability and integrity  Ensures high availability and acceptable levels of performance of mission critical host computer resources.  Develops procedures to maintain security and protect systems from unauthorized use, acts of nature and user abuse.  Develops procedures, programs and documentation for backup and restoration of host operating systems and host-based applications.  Engaged in administration, troubleshooting and support of SAP landscapes; providing technical expertise and assisting lessexperienced colleagues as needed  Negotiating all IT contracts acquisition for software & hardware, soliciting involvement and participation of other management team members as appropriate.  Advising and monitoring the information as well as data integrity of the company and its business units  Developing and enforcing policy and procedures to ensure the protection of Enterprise IT assets and the Integrity, Security and Privacy of information  Preparing monthly progress report of IT department systems and projects; developing back-up and disaster recovery procedures with periodic updates  Managing the daily operation of the IT Department and providing leadership through the motivation, guidance and establishment of training schedules for IT staff to achieve the organization’s goals and objectives.  Supervises Operations staff including training, evaluating and mentoring. May guide or provide work direction to technical staff, contract staff and/or student employees. Determines appropriate coverage for all hours of operation.  Ensuring compliance to software licensing agreements, constantly tracking software versions for any changes.

 Key Result Areas as IT Engineer & SAP Administrator:

 Monitoring, managing, troubleshooting and patching servers, workstations and network devices.  Client administration of SAP Production, Development server and applications.  OKTA Single SignOn, Multi Factor authentication services technical and functional knowledge for (+200) end-users.  SAP User security and authorization management, developed and maintained matrix of all users (+100).  Working on strengthening & implementing new Cyber Security controls for the S2 IT Network & Server Infrastructure in accordance with National Electronic Security Authority (NESA) – UAE requirements  Planned Failover & Failback of SAP production, development, quality and solution manager servers.  Advising management and monitoring the information as well as data integrity of the company and its business units.  Symantec PGP encryption enabled on important file transferred between business and banks.  Day to day operations such as system and user administration via Active directory, transport management, monitoring of production servers, job management.  Preparing monthly progress report of IT Department systems and projects; engaged in developing back-up and disaster recovery procedures with periodic updates  Engaged in supplier selection, contracts negotiation for IT Projects; managing LAN & WAN networks and systems support help desk for timely support to end-user  Administering, maintaining servers, computers and PABX System for IP Telephone Systems with best practices on Windows Active Directory, Replication and Security policies  Training and assisting all SAP core users with new modules and problems that they face during utilization of computerized maintenance & material management system in a manner according to company business process; defining and structuring SAP roles and authorization/rights in sync with organizational role.

 Key Result Areas as IT Support Technician:  Managed various IT infrastructures and minimized business downtime with appropriate configurations and timely replacements of hardware/software; planned and implemented additions, deletions and major modifications to support IT Infrastructure  Administered and supported all aspects of system including: installation, configuration, troubleshooting and supporting the Windows Server’s 2008 environment, including but not limited to the active directory environment which consisted of +16 servers with +200 users

 Configured important systems such as Domain Controllers, Exchange & SAP Production Servers on high availability  Provided technical support and trained SAP users in all aspects of the system including issuing of work orders, purchase requisitions, inventory transfers and adjustments, and set up new users as well as established security access to files and functions  Monitored and generated daily, weekly reports of Plant Biometric System for employee attendance and time schedules; troubleshot and resolved issues with laptops, desktops, applications, outlook and file sharing systems.  Manages the data center and computer host systems including hardware, software and equipment such as air-conditioning system, UPS (uninterrupted power system) and fire protection system.  Stays current with technological developments in systems administration technology and recommends ways for S2 to take advantage of new technology.  Other duties as assigned by the Lead IT Engineer.

ǁ Certifications ǁǁǁǁǁǁ

 2018: VMware Certified Professional 6 – Data Center Virtualization

 2017: Administrating Windows Server 2012, Installing & Configuring Windows (MCSA)

 2016: ISO 9001/ISO 14001/ OHSAS 18001 (BUREAU VERITAS Internal Auditor)

 2016: IOSH Managing Safely (Lloyd’s Register Foundation)  2016: Cisco Certified Network Associate (CCNA)

 2014: Microsoft SharePoint – Application Development

 2013: GP Strategies – System Administrator for EtaPRO Performance & Condition Monitoring System

 2013: Cisco Certified Network Associate (CCNA)

 2012: Microsoft SharePoint – Configuring & Administration

 2011: VTU Energy – Plant Accounting and Settlement System, Fuel Demand Model

 2010: Cisco Certified Network Associate (CCNA)

ǁ Trainings ǁǁǁǁǁǁ

 2017: ICS Certified Security Professional (ICSP) – Alpine Security

 2017: Cyber Security – Instinct Training completed.

 2016: OKTA Single SignOn, Multifactor Authentication.

 2016: SAP Basis & Administration training completed.

 2015: CISA – Certified Information Systems Auditor training completed.

 2014: Sets – Biometric Time & Attendance System

ǁ Education ǁǁǁǁǁǁ

 2010: Bachelor of Computer Science – University of Mumbai, India

ǁ Technical Skills ǁǁǁǁǁǁ

 Operating Systems: Windows Server 2003, 2008, 2012, 2016; Windows XP, 7 & 10

 Servers: HP ML350, DL380 G5, G7 & G8 & Dell Power Edge Servers – T710

 Antivirus: Trend Micro OfficeScan with DLP, DCS and Web Reputation Trend Micro Scan Mail for Exchange 2010 with IDP

 Firewall/Router: Juniper SRX240H, Juniper J2350 and Cisco ASA 5500x, Cisco 2600 Series

 System Applications : ETAPro Server & Client Installation, Administration and Monitoring.

 Backup & Restoration: Symantec Backup Exec 2010, Acronis True Image, Acronis Backup & Recovery, Veeam Backup.

 System Administration: Microsoft Windows Update Services, Microsoft Exchange services AD, DNS, DHCP services, Office 365, Exchange 2013 Junos Dynamic VPN & Cisco Any Connect VPN

 IP/PABX Telephone: NEC & AVAYA

 Network Security Cisco ASA 5512 Firewall, Cisco Catalyst 4507 Core switch Administration Cisco Catalyst Switches – 2960, 2901, 3560 series of switches Juniper SRX240H Firewall, J2350 Router

 Backup/File Storage: HP MSA P2000 G3, HPE 1/8 G2 Tape Autoloader Dell PowerVault TL 2000 Tape Library

 RDBMS: MS SQL Server 2005, 2008 & 2012

 Backup Power Supply: APC 1000VA Compact UPS Battery Backup & Surge Protector

ǁ Personal Details ǁǁǁǁǁǁ

Visa Status: Canadian PR Holder

Languages Known: English

Mobile: +1 (647) 355 1296

LinkedIn Profile: https://www.linkedin.com/in/jayamohan-nair-4870a98b

References can be provided on request.

(Please refer to Annexure for Major Projects completed)

ANNEXURE:

ǁ Major Projects ǁǁǁǁǁǁ

National Electronic Security Authority (NESA) – Information Assurance Standard:

 Implemented these Information Assurance Standards that would improve the IA protection level of the UAEs critical information and infrastructure

 Mitigated cyber threats, and ensured the development of a secure national information and communications infrastructure, and cyberspace  Ensured the outline of the roles and responsibilities of key stakeholders for the planning, development, implementation, monitoring and improvement of these standards  Monitored Reference Catalog of common information security controls to defend against common threats that exploited known cyber security vulnerabilities  Engaged in the realization for sectorial requirements through the provision of specialized controls to address sector-specific information assurance requirements  Contributed in the implementation approach to address the most common threats, facilitated the incremental adoption of these standards, and optimized the value realized through implementation  Enabled for inter-entity and cross-sector communication to support information sharing as well as build national situational awareness.  Bi-monthly checks to update black listed IP address, email ids and websites.

Plant Accounting and Settlement System:

 Administered accounts with authorizations given as per business requirements, daily and monthly backups and implemented the same by using Symantec Backup Exec.  Engaged in the maintenance of DELL PowerEdge Server T710 by using RAID controls for hard disk.  Set-up and configured Power Connect 5424, PowerEdge R210 , DELL KVM 180A Switch.  Contributed in Power Vault TL2000 Tape Library for backup using Symantec BKP Exec 2010 and HP LTO 4 1.6TB tapes.  Monitored UPS setup for whole system of Server, Router, Tape library, KVM switch.  Data monitoring for the flat files (text format) are being received and sent via the FTP server setup to receive data.  Maintaining the fiber optic lines coming into the server from site – outstations.

EtaPRO™ Performance & Condition Monitoring System:

 Configured server with Windows 2008 R2, Microsoft SQL Server 2012 and network connection between EtaPRO interfaces using Cisco ASA 5500 firewall.  Engaged in the maintenance of HP Server DL380 G8 and RAID controls for hard disks.  Monitored EtaPRO Server Manager, IDA Interface installation, configuration and administration.  Utilized Symantec backup exec for daily, weekly and monthly backups of database.  Administrating and monitoring the server module and client modules.  Setup of client module and authorization rights given to users as per business and management requirements.  Cisco Any Connect VPN services used with licenses for dynamic vpn & anti virus.  Monitoring if the latest patches and security patterns have been updated form the cisco portal.