JEANNEL DELOS REYES CAYA
#1025 Chesa St. San Francisco, Mabalacat City, Pampanga
Contact no.: 0997-107-6067
Email address: [email protected]
Objectives
To be able to enhance my knowledge and skills in both professional and personal aspect; to gain work experience and render efficient services.

Relevant Skills and Work Experiences
ATOS Information Technology Inc. (Jan. 23, 2017-June 11,2018)
Technical Help Desk (MGM Account)
7F One E-Com Center, Harbor Drive, Pasay

Convergys Philippines, Inc. (Sept. 3, 2014-Nov. 18, 2016)
Technical Support Professional II (HP-KV Account)
9F Two E-Com Center, Tower B, Bayshore Ave., Pasay City

Sutherland Global Services (Nov. 19, 2013-Aug. 19, 2014)
Consultant/Answer Desk (Microsoft Windows Account)
Berthaphil II, Berthaphil Compound, Jose Abad Santos Avenue, CSEZ Clarkfield, Pampanga

Other Skills and Personal Traits
Computer literate (Proficient in Microsoft Office)
Skilled in oral and written communication (English, Filipino and even Sign Language)
Able to encode 40 words per minute
Capable of multi-task jobs and keen to instructions and details
Teachable and willing to learn

Educational Attainment
Tertiary
Holy Angel University (HAU) (2011-2013)
Bachelor of Elementary Education Major in Special Education Under Graduate
BEED-SPED
Sto. Rosario St., Angeles City

Secondary
Holy Angel University (HAU) (2004-2008)
Sto. Rosario St., Angeles City

Primary
Mabalacat Christian Academy (MCA) (1998-2004)
Bloodstone St. Goldenland Subd., Mabalacat City

Seminars Attended
Finishing Course for Call Center Agents (Nov. 15-Nov. 30, 2013)
CH Pena Learning Solutions
Sto. Rosario St., Angeles City
Personal Information

Nickname : Jean
Age : 27 yrs. old
Height : 5’2”
Weight : 50 kgs
Birthdate : August 1, 1991
Birthplace : Mabalacat, Pampanga, Philippines
Civil Status : Single
Nationality : Filipino
Religion : Born Again Christian

Contact person in case of emergency: Gina D. Caya, contact #: 0920-828-9855

Character References

Mrs. Rein Hipolito Genotiva
ATOS Information Technology Inc.
Supervisor/Quality Assurance Analyst (MGM Account)
7F One E-Com Center, Harbor Drive, Pasay
Contact #: 0998-881-0231

Mr. Justin Lacas
ATOS Information Technology Inc.
Technical Help Desk (MGM Account)
7F One E-Com Center, Harbor Drive, Pasay
Contact #: 0977-420-9276

Ms. Anmheca Valencia
ATOS Information Technology Inc.
ACC Service Assurance Senior Analyst (Disney Account)
7F One E-Com Center, Harbor Drive, Pasay
Contact #: 0998-583-0410

Mr. Alexander Red
Cognizant
Senior Process Executive (Google-Waze)
11F Uptown Mall Tower 1, Bonifacio Global City, Taguig
Contact #: 0995-451-5947

I hereby certify that the above information is true and correct to the best of my knowledge.

_Jeannel Caya_
Applicant