July 2016-December 2016, I work as a Process Associate at Interglobe Phil. (United Airlines account).

– I take calls and ensure that I booked the flights accurately

– I handle passengers complaints and make sure to resolved it  right away

– Process cancellation and modification of flight tickets

– Assisting to get the passengers boarding passes

April 2017-December 2019, I work as a Senior-Sales Executive at Teleperformance Phil. (Hilton Hotels account).

– I take calls and process bookings which will lead to sales

– Process cancellations and modifications like; change date, room type etc.

– Enrolling non-Hilton Honors member to Hilton Honors Program

– Assisting guest complaints