ARCEGA, JEFFREY A.

Address: 2022 Int. 32 G. Perfecto St. Tondo, Manila

Email Add: [email protected] / [email protected]

Cellphone #: 09171653131

__________________________________________________________________________________________________________________

CAREER OBJECTIVE

·         To obtain a position that will enable me to use my education background and ability to work well with people.

·         To obtain experience, enhance my skills and personality, and achieve mutual progress with the company
EDUCATIONAL BACKGROUND

Tertiary Education

·         City College Of Manila – Escolta,Manila

Bachelor of Science in Computer Science

Year 2000-2005

Secondary Education

·         Torres High School – Manila

Year 1996-2000

Primary Education

·         Dr. Jose Rizal Elementary School – Manila

Year 1989-1996

WORKING EXPERIENCE
·         PepsiCo Philippines (May 2018 – Present)

Position – Technical Support Specialist / Consultant

Makati Ave, Makati City

·         Primover Consultancy Inc. (Present – Agency as IT Consultant)

·         People and Technology PTech (September 2017 – Present)

Position – Senior Systems Engineer / Technical Support Specialist

Ortigas Center, Pasig City

·         Equitable Computer Services ( August 2012 – 2017 )

Position – Technical Support Engineer / Systems Engineer

– Equitable Building Juan Luna Street Binondo, Manila

JOB DESCRIPTION

·         Assesses, plans, implements and evaluate any technical issues.

·         Accepts responsibility for direction of co-worker specially department heads.

·         Provides exceptional service to all end user, vendors and clients.

DUTIES AND RESPONSIBILITIES

·         Desktop/Laptop hardware support

·         Support / Monitoring of Microsoft Exchange Server

Ø  Providing access/create mailbox, group distribution list and groups, shared mailboxes/calendar and contacts via MS Exchange.

Ø  PST Mail Archiving

Ø  Outlook .EXE OST and PST migration / Repair

• User administrator through Active Directory.
• Manage/Monitor/Create user ID’s for different applications as required by the business.
• Administer different levels of accesses through AD/tools that stimulate the properties of Active Directory.
• Providing access to the employee for specific application that the business required.
• Analyze existing access profiles and identify key modifications that need to be performed in order corresponding security updates or changes based on user’s functional changes.
• Regularly monitor existing user profiles for inactivity in order to disable these inactive profiles in a timely manner to minimize security risks.
• Act as a single point of contact for resolution of issues.
• Work with the ticketing Systems/task based on structured levels or priority.
• Work closely with different groups in order to deliver the requested specifications on a requested ticket.
• Monitor tools for user access changes and immediately apply these changes to the appropriate user accesses across the business.

·         Monitoring and configured File Server / NAS (Network Attached Storage equipment)

·         Configure File backup Systems and Maintenance

·         Experienced SLA and Escalation Corporate Protocol

·         File Server using HDD or LTO Tapes

·         File Server Backup Administration

·         Shared Folder Security setup and Maintenance

·         Support / Monitoring of Biometrics, specially RFID server

·          Set up Wireless and LAN network

·         Access Point for wireless Network setup and administration

·         VLAN and  VLAN TrunkingSetup and Troubleshooting

·         Routing Network Protocol

·         Fax Server Setup and Administration

·          Structural Cabling and RJ 45/11 Crimping

·         Operating Systems Imaging and deploying thru ACRONIS and Power ISO Applications

·         Set up new laptop or desktop for the new employee using and creating Image file

·         Practical experience in deploying and migrating user from old PC to new

·         Software installation – Windows 7, 8, 10

·         Software Installation – Windows Server  2003,2007, 2012 ,2016

·         Microsoft Office 2007 , 2010, 2016

·         Microsoft Office 365 deployment and Administration

·         Microsoft Office 365 troubleshooting Skills

·         Company Network and Office Domain Administration

·         Mobile Email Setup – Android and IOS

·         Skype Mobility configuration

·         Lync / WebEx Call Voice and Video conferencing

·         VM Ware installation and administration

·         Microsoft Windows XP , Vista , Windows 7,  8, Windows 10  troubleshooting skills

·         Basic support in IP Phone / hard phone support and PBX Server support

·         UPS (Uninterruptable Power Supply)  setup and Monitoring

·         Audio and Video Setup for Corporate Meetings

·         Documentation of all IT Reports

·         Corporate SAP, ERP Basic level Support

·         Hardware and Software Monitoring / Inventory

·         Support end user applications

·         Shared Folder Mapping

·         Printer Mapping

·         Remote monitoring and technical support

·         Printer support, Network printer , Server Printers

·         CCTV Setup and Maintenance

·         Data Center Managing and Monitoring

·         Vendor Management for Hardware and Software Procurements and support

·         Supervising Monthly server update patch

·         Network setup such as cisco switches, router and firewall.

·         SCCM / CCM deployment and Warranty Monitoring

·         Software / Hardware Warranty  Licensing Administration

M. Lhuillier Pawnshop Inc. – September 2005- July 2012

Position – Assistant Manager

DUTIES AND RESPONSIBILITIES

·         Supervision of any pawnshop transactions

·         Monitoring sales

·         Daily and Monthly inventory

·         Documentations

·         Reporting to company heads

·         Customer service and relationships

____________________

Jeffrey A. Arcega

Applicant