Jenica Mae L. Datul
Home address: Baculod San Pablo, Isabela Philippines.
Current address: Mahboula, Block 3, Kuwait.
Phone:  (KW) +965 55215241
E-Mail: [email protected]

PROFILE AND OBJECTIVE
To get a job that challenges my skills and leadership, applies my knowledge and competence, develops my
skills as a person, as a professional and as a member of the organization.
EXPERIENCE
From June 2017 till present
Barista/Service Crew at Estro Gym, Kuwait.
Roles and Responsibilities:
 Welcome customers and help them determine their beverage interests and needs.
 Educate customers by presenting and explaining the drink menu and answer questions.
 Prepare and sell drinks by following prescribed recipes and preparation techniques.
 Generate revenues by attracting new customers, defining new and expanded services and products.
 Maintain inventories by maintaining supplies, pastries, and cookies for the bar.
 Keep equipment operating by following operating instructions, troubleshooting breakdowns,
performing preventive maintenance and calling for repairs.
 Maintain safe and healthy work environment by following organization standards and sanitation
regulations.
 Improve quality results by studying, evaluating, and re-designing processes, implementing changes,
maintaining and improving the appearance of the store and the bar.
From June 2015 to October 2016
Product Specialist/Spare Cashier at S & J Caleon Marketing INC.
Role included:
 Answer all questions and address all concerns that the customer may have.
 Help customers be sure of which product is the right choice for them.
 Demonstrate product functionality and communicate all technical specifications.
 Work cooperatively with the team members.
 Follow up with potential customers and log all customer contacts information for further follow up.
 Work with business units in developing business plans to achieve company revenue goals.
 Obtain customer feedback and suggest appropriate product revisions.
 Address customer issues and concerns in a timely fashion to ensure customer satisfaction.
 Coordinate with engineering and manufacturing teams in product development activities.
 Recommend product enhancements and updates to identify new business opportunities.
 Support marketing team in developing sales and marketing strategies for profitability.
 Assist in new product introduction and release activities.
 Work with business team to identify new customers and to retain existing customers.
 Stay up-to-date with product knowledge, business flow, sales process and market updates.
 Maintain complete documentations for all product related activities.
 Handling the cash transactions.
 Receive payment by cash or credit cards.
 Checking daily cash accounts.
 Guiding and solving queries of customers
From November 2014 to February 2015
On the Job Training at Malate Manila, Philippines.
Role included:
 Housekeeping at Palm Plaza Hotel.
 Food and Beverage Service at Hostel 168.
 Kitchen Staff at LAS PALAMAS Hotel.
EDUCATION AND CREDENTIALS
Bachelor of Science in Hotel and Restaurant Management, Isabela State University Cabagan Campus.
(S.Y. 2011-2015).
Secondary Level: Saint Paul Vocational and Industrial National High School (S.Y. 2007-2011).
Primary Level: Binguang Elementary School (S.Y. 2002-2007).
SEMINARS ATTENDED
 NCH in Housekeeping – University of Saint Louis Tugegarao City.
 Pre-Employment Seminar and Spiritual Recollection – Andaya Multi-Purpose Hall.
 Facing the new challenges in the Hotel and Restaurant Industry through Skills Enhancement –
CCVPED Isabela State University Cabagan Campus (2014).
 Regional Hospitality Convention and Workshop – Cagayan State University Andrews Campus.
SKILLS
 Basic food preparation and curving.
 Ability to prioritize works and meet deadlines.
 Follow rules and regulations.
 Responsible, patient, flexible to people and work.
 Excellent communication and presentation skills.
 Work under pressure.
 Interact with diverse culture groups.
 Research and planning.
 Time management and problem solving.
 Willingness to learn and cooperate with the team.
 Computer: Microsoft Office, Spreadsheets, E-mail and Web Skills.
 Languages: Filipino (Mother tongue), English (Excellent), Arabic (Fair).
INFORMATION
Date of birth: 24-Oct-1994
Age: 24 years old
Gender: Female
Marital Status: Single
Height: 151 cm
Weight: 115 lbs
Religion: Roman Catholic
REFERENCES
furnished upon request.