JENNIFER R. PINCA
Blk 134 lot 7 Ph. 3, Paliparan 3,
Dasmariñas, Cavite
Cell No. +886 906-609-756

CAREER OBJECTIVE

To ensue a highly profitable career, seeking for a challenging job and healthy work environment where I can utilize my skills, experience and knowledge efficiently for organizational goal. And to enhance my customer service abilities and acquire knowledge about different services.

QUALIFICATION

 Hardworking and Resourceful
 Trainable and willing to work long hours
 Computer literate
 Good in oral and written communication
 Ability to deal with irate customers using excellent interpersonal-communication skills.
 Understands new concepts easily – Quick learner.
 Ability to handle stress.
 Reliable.

SEMINARS AND TRAINING ATTENDED

Voter’s Education Seminar
Pangarap Foundation, Inc.

Drug Abuse and Prevention Training
Pangarap Foundation, Inc.

Reproductive Health Seminar
Pangarap Foundation, Inc.

Para-legal Training
Pangarap Foundation, Inc.
EDUCATIONAL BACKGROUND
Tertiary EARIST- Cavite Campus
Course: Associate in Office Administration
2004-2007

Secondary Dasmariñas National High School
2001-2004

Primary Paliparan III, Dasmariñas, Cavite
1996-2001

PERSONAL DATA

Birth Date : February 10, 1988
Birth Place : Pasay City
Age : 30 y/o
Civil Status : Single
Citizenship : Filipino
Religion : Roman Catholic
Languages : English and Filipino
Father’s Name : Sonny R. Pinca
Mother’s Name : Josephine R. Pinca

EXPERIENCE

SALES CLERK : SURPLUS MARKETING CORP. (July 17, 2012 – Nov. 3, 2012)

Greet customers and politely inquire into their purpose of visit. Assist customers in locating items by either giving them directions around the store or escorting them to where their choice of items are located. Demonstrate product features and benefits and answer questions regarding pricing and deals. Provide information regarding discounts and deals on items other than the ones that the customers are looking for. Ascertain that customers are provided information regarding aftersales services and warrantees. Assist customers throughout the purchasing procedure by leading them to cash tills. Punch in purchases in the POS system and provide customers with information on their bill total. Accept credit / debit card and cash payments and ensure that appropriate verifications are conducted and change tendered.

EXECUTIVE OPERATION : TELEPERFORMANCE PHILIPPINES (April 07, 2014 – March 15, 2016)
Answer incoming customer phone calls and take appropriate action for each call. Maintain customer satisfaction based on explicit criteria set forth by the company. Attend mandatory training sessions to stay updated on product or company policy changes. Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue if managerial input. Input data into the company computer platform to keep each customer record updated.

PRODUCTION OPERATOR : INNOLUX CORPORATION TAIWAN (March 29,2016- Present
Keeps measurement equipment operating by following operating instructions; calling for repairs. Maintains safe and healthy work environment by following standards and procedures; complying with legal regulations. Following rules of proper checking of LCD products. To maintain good quality.

CHARACTER REFERENCES

Name : Giovanni Tan
Position : Team Leader
Mobile Number : 09258292990

Name : John Mark Viloan
Position : Tier 2
Mobile Number : 09178910178

I hereby certify that the above information is true and correct to the best of my knowledge and belief

Jennifer R. Pinca
Applicant