I’ve been workong in a BPO company for ten years and and currently I am a team leader handling 21 people. My account is a financial account and we make sure that we provide excellent customer service. I’ve been to different line of business of the account as well and handled escalated calls prior I become a team leader. I must say that I have enough experience in handling customer wheter it a simple concern or even a complicated one.
I’ve been in the company for ten years and still currently workong there