Jennifer Rona M. Palomo-Domingo
826-D Samar Street Sampaloc, Manila

Contact Nos.: 09978523557 /02 87181327

Work Experience:

August 18, 2008 – present                                             InterContinental Hotels Group (IHG)SC Reservations Incorporated                                                                                                            RCBC Plaza Tower 2, Buendia,Makati City

Workforce Coordinator – PHLRO (January 2012- present)

•  Staff Schedules – Completion of staff schedules in an efficient and timely manner. Liaising directly with Resource and Planning Functional Group (RP Group) on any outstanding issues. Distribute Schedules to employees on final completion.
•  Payroll – Reporting accurately on all Schedule Exceptions to RP Group and provide correct details (hours worked) to Payroll Department for further processing.
• Data Collection – Collect and communicate any additional data as may be requested occasionally by the Centers Management Team or indeed by a member of one of the Functional Groups. Act as liaison between local management groups and OEA to ensure accurate agent reporting.
• Rotating Patterns – Ensuring staff rotating patterns are reviewed and developed continuously to best balance the needs/expectations of the employee (home/work life balance) and business needs/expectations.
•  Office Administration – Oversee and co-ordinate the efficient and effective day to day running of the Administrational Office, ensuring adequate cover is provided in accordance with the business needs and Data is stored and kept in an efficient manner in accordance with Legal and Company standards.
• Innovation – Continuously review departmental processes and procedures. Identifying and implementing ways for the Team to work smarter, more effective and in a more time efficient manner.

Spearline Data Audit -PROJECT PROCESS SPECIALIST (July 17 – October 1, 2018)

• Conducted an audit and documentation of the entire CRO inventory.

E-Contacts Specialist (E-Masters) – PHLRO (August 18, 2008 – January 2012)

• Consumer website support for IHG (each of the brands has a separate website – with different email addresses and phone numbers posted) for assistance from the Webmaster.
• Consumer website support for Business Choice and Customized Websites
• Email confirmations sent out from the Central Reservations Offices are sometimes replied to by guests (even though the message in the email asks them not to reply).
• MERLIN handles all Login, Security, Application and Content support for this site.  Functionality issues in www.ihgmerlin.com are also directed to the Merlin Tier 1 team (we will escalated to our engineers if necessary).
• BPG (Best Price Guarantee) is a branch of Guest Relations that handles all inquiries regarding the Terms and conditions found on .
• The RFP Helpdesk team handles most common issues and provides assistance on problems encountered with hotel’s profile or an RFP via phone and email.

June 16, 2008 – August 2008                                                            Eperformaxx

BPI Bldg. Buendia, Makati City

Community Support Agent

• Give quality customer service through prompt and proper handling customer’s concern.
• Participate in training classes and other similar programs as needed or as recommended by the immediate superior.
• Perform other duties and responsibilities that maybe assigned from time to time.

March 6, 2006 – March 20, 2008                                                                     Advanced Contact Solutions

Citibank Center, Paseo, Makati City

Customer Service Representative

• Deliver quality customer service through proper handling of the clients concern.
• Perform and provide inbound sales by placing the orders of the customer and upselling when needed.
• Assist customer with other after-sales concerns.
• Verify and audit the sold and upsold items based on the orders made by the customer.
• Participate in training classes and other similar programs as needed or as recommended by the immediate superior.
• Perform other duties and responsibilities that maybe assigned from time to time.

March 7, 2005 – October 10, 2005                                                        Rustan Corporation

Starbucks Coffee ,Pacific Star Bldg. Buendia , Makati City

Barista

• Making quality Beverages for the customer.
• Cashier Work
• Making sure that all equipments being used in the store is calibrated.
• Maintaining cleanliness of the store.

July 31, 2002- April 17, 2004                                                 AM-PHIL Food Concepts, Inc.,
Chilis Grill & Bar Restaurant, Mandaluyong City

Training Associate

• Filing of all memos, reports, forms and others.
• Scheduling of training for new employees and cross-training of employees.
• Monitoring of new employees and assigned trainers.
• Inventory of all training materials.
• Photocopying of all training materials.
• Releasing of all training materials, memos and other documents/materials for transmittal to stores and new employees.
• Inventory of training paraphernalia (station pins, TO DO notepads, cards, etc.)
• Monitoring and ordering of Office Supplies.
• Prepares a summary of all Training Allowance forms and submits this to the Accounting Department.
• Prepares the summary of Request for Pin Certification for Back of the House and submit this to the Food and Beverage Manager.
• Encoding of evaluation of PTs and Trainers.
• Updating of the Linebuilds.
• Does the Minutes of the Meeting for the Monthly Trainers meeting & routes it to the stores.
• Prepares materials for seminars, workshops and skill-outs.
• Inventory and issuance of trainer’s uniforms.
• Giving and checking of training exams.
• Summary of weekly schedule of trainers.
• Helps out in conducting modules.
• Monitoring of Training Department equipments: OHP, LCD, TV, VHS, and Projector Screen.
• Updating and maintaining of Trainers 201 Files.
• Distributes any training related forms, memos, and the likes to the stores.

Educational Attainment:

Primary                  Philippine School in Jeddah                                     March 1994
Jeddah, Kingdom of Saudi Arabia

Secondary            Sta. Catalina College                                                     June 1994-April 1998
Legarda St., Manila

Tertiary                  College of the Holy Spirit                                          June 1998-March 2002
Mendiola, Manila

• • • • BS Major in Hotel & Restaurant Management

Organization & Position Held :
Member , Group of Hotel and Restaurant Management and Nutrition Department Students, College of the Holy Spirit, Mendiola, Manila, 1998-2002.

Members, CFC Youth for Christ, West-B2, Holy Trinity Parish Church, Sampaloc, Manila.

Member, Coro Dela Madre de Francisca del Espiritu Santo, Sta. Catalina College, Legarda, Manila, 1995-1997.

Training, Seminars/ Workshops Attended:

Basic Safety Training                                                               November 10-18,2003
Proficiency in Personal Survival Technique
Fire Prevention and Fire Fighting
Elementary First Aid
Personal Safety and Social Responsibilities
Far East Maritime Foundation, Inc.
Victoria Bldg. 9th floor UN Avenue, Ermita, Manila

Bartender Cross-training                                                                October 29-31,2003
Chilis Grill & Bar Restaurant, Makati Branch

Food Server Cross-training                                                  September 10-11, 2003
Chilis Grill & Bar Restaurant, Tomas Morato Branch

Host Cross-training                                                                            September 3-4, 2003
Chilis Grill & Bar Restaurant, Makati Branch

Cook (Expo station) Cross-training                                                         August 26-27,2003
Chilis Grill & Bar Restaurant, Tomas Morato Branch

Cook (Grill Station) Cross-training                                                         August 13-14, 2003
Chilis Grill & Bar Restaurant, Greenhills Branch

Bartenders Training Workshop                                                   July 22-August 1, 2003
Executive Plaza Hotel, Mabini St., Malate, Manila

Serving Safe Food Training Program                                                          July 8, 2003
Doña Jovita Garden Resort, Laguna

Wines Training (Sommelier)                                                                       May 14, 2003
Chilis Grill & Bar Restaurant, Tomas Morato Branch

Fire Safety Seminar                                                                                       May 5, 2003
AM-PHIL Food Concepts,Inc. Sheridan St., Mandaluyong City

Basic First Aid Training & Basic Life Support                            March 31-April 2,2003
Chilis Grill & Bar Restaurant, Greenhills Branch

Cook (Flat Top Station) Cross-training                                              March 24-25,2003
Chilis Grill & Bar Restaurant, Tomas Morato Branch

Cook (Taco Fry Station) Cross-training                                          March 17-18,2003
Chilis Grill & Bar Restaurant, Makati Branch

Cook (Salad Nacho Station) Cross-training                                   March 10-11, 2003
Chilis Grill & Bar Restaurant, Greenhills Branch

Commissary Cross-training                                                           February 17-18, 2003
Chilis Grill & Bar Restaurant, Greenhills Branch

Restaurant Practicum                                                                    November-December 2001
Shakeys, Luneta Branch, T.M. Kalaw St., Manila

Hotel Practicum                                                                                      April-May 2001
Pan Pacific Hotel (People Innovation Department)
General Malvar St., Malate, Manila

Wines & Spirits Seminar                                                                             February 26,2000
Star Bar and Dining, Glorietta 4, Makati

Alternative Learning in Food Packaging & Styling                          February 1,2000
San Miguel Food Group, Brgy. Ugong, Pasig City

Hotel Exposure                                                                                 August 15, 1998
Manila Hotel, Port area, Manila

PERSONAL DATA:

Nickname: Jennie
Gender: Female
Birthday: August 15, 1981
Age: 38 years old
Height: 5’2”
Language Spoken: Filipino / English

References Available Upon Request