WORK/RELATED EXPERIENCES

QBE Group Shared Services Limited Phils. Branch
GF Net Cube bldg.,3rd Avenue cor 30th St. BGC,Taguig, Metro Manila
July 1, 2013 – March 1, 2018

Risk Advisor -General Insurance (Tier2) / Claims Officer

Assist agents in issuing individual quotation/policy and group policies.
Taking inbound/outbound calls for agents/intermediaries or policy holder’s enquiry.
Explains the Product Disclosure Statement (PDS) to the customer/agents via calls or email.
Process claims in a timely manner.

Reason for leaving: Family medical issues- Father got hospitalised for 3 months, Husband got into a motor accident, Mother had her 5th stroke. They are all ok now.

SERCO GLOBAL SERVICES, INC
7th floor One World Square Building, Mc Kinley Hills, Fort Bonifacio, Taguig City
January 10, 2011 – May 30, 2013

Property Management System Integration Level 1 Support

The primary responsibility is coordinating interface installations between customers, vendors and internal staff and providing customer and technical support for these installations.
As Systems Integration Specialist, I also interact extensively with our development team and expected to participate in technical discussions about support issues as well as product directions and strategies.
Proactively monitoring Hotels if there are mapping issues, interface issues with regards to the reservations, restrictions, and inventories
Receiving calls from hotels for any request or assistance with the reservations, booking engines, downloading of rates, creation of rate plans, putting up restrictions and inventories.
Making outgoing calls to the Property for any interface issues found during the proactive activities in the Oracle report.
Doing a remote access to the Property’s Databridge computer and do some basic troubleshooting with Opera PMS(OXI), SMS, Innquest Roomkey, etc..
Receiving emails and assisting customer’s query via email.
Providing basic support with Central Reservation System (CRS) – iHotelier.

Reason for leaving: Account dissolved

24/7 CUSTOMER PHILIPPINES
MJ Plaza Building, 106 Valero St., Salcedo Village, Makati City, Philippines
May 2007 – Jan 10, 2011
Inbound Customer Service Representative (Australian-prepaid mobile account/Wireless broadband)
Resolves customer inquiry regarding their prepaid mobile service/prepaid wireless broadband, including balance inquiry, recharging, adding or removing value added services for mobile.
Activating a new prepaid service for the customer.
Troubleshoot a handset mobile phone and internet wireless prepaid broadband.
To build and maintain good relationship with the customers.
Provide excellent customer satisfaction by making them feel important at the same time adhering to metrics required by client.
Reason for leaving: Personal/Family matters
VISION – X INC., PHILIPPINES
16TH floor Tower II, RCBC PLAZA, Makati Ave. cor. Ayala Ave. Makati City,Phils.
February 2004 – May 2007
Customer Care Representative
INBOUND SALES (US Telecoms) August 2004 – May 2007
Perform based on the following metrics on a daily, weekly , and monthly basis: Gross Sales, Average Calls delivered (ACD), Average handling Time (AHT), Adjustments, Call Quality, Rejects, Customer Satisfaction, Conformance, Up-selling for other services.
Maintaining customer satisfaction and adhering to our client
To be effective in handling customer inquiries, concerns and complaints as well as retention
OUTBOUND SALES (US Telecoms) February 2004 – July 2004
Maintaining customer satisfaction and adhering to our client (AT&T)
Ensure to achieve level of performance based on selling skills, product knowledge, and communication.
Perform outbound telemarketing to provide Long Distance service for US market.
Make sure to achieve daily sales quota.

Top Sales AGENT and INBOUND REPRESENTATIVE

Reason for leaving: Looking for a greener pasture to better help my family

SENATE OF THE PHILIPPINES
GSIS Compound, Roxas Boulevard, Pasay City
February 1999 – October 31 2003

Legal Staff Assistant II of Senator Renato Cayetano

Performs a variety of clerical, technical and administrative tasks in assisting lawyers.
Receives visitors and phone calls.
Ascertains nature of requests and directs callers to appropriate staff, or personally provides the information desired when routine or procedural matters of the office are involved.
Determines what information can be divulged in ascertaining the nature of call.
Controls visitor’s access and implements security procedures.
Reviews all mail related to the assigned functional area and inputs the appropriate information into the case subsystems.
Coordinates all incoming correspondence in his/her assigned functional area(s).
Produces a variety of written documents utilizing varied and advanced word processing software functions.
Performs other duties as assigned

Reason fo leaving: The Senator died

EDUCATIONAL ATTAINMENT

COLLEGE
Centro Escolar University, Mendiola, Manila, Philippines
Bachelor of Science in Computer Science and Information System