Goal: to work in a professional working environment that will use my skills and qualifications for the goals of the
company while broadening my knowledge and experience, with ample opportunities to advance my career.

Professional Experiences:

July 2015 – To date
Executive Assistant/Operations Supervisor
Light’N Up Marketing Inc
Job Description:
● Completes projects and special assignments by establishing objectives; determining priorities; managing
time; gaining cooperation of others; monitoring progress; problem-solving; making adjustments to plans
● Arranges corporate travel and meetings by developing itineraries and agendas; arranging logistics and
meeting accommodations
● Represents the president/CEO by welcoming visitors, reviewing correspondence; arranging company
dinners and other corporate functions; answering questions and meeting requests directed to the president
● Manages the day-to-day administrative affairs of the President’s office. Schedules all appointments and
other commitments. Provides the President with background information and/or supporting documents in
preparation for scheduled appointments, meetings, speaking engagements, conferences, interviews, etc
● Maintains an efficient flow of information between all levels of the President’s internal and external contacts
on a wide spectrum of the organization’s plans and priorities
● Processes all incoming correspondence received in the office of the President prioritizing and determining its
disposition. Directs mail to appropriate internal staff with instructions and/or suggestions for preparation of a
reply. Drafts responses for the President’s signature based on knowledge of his activities, interests, etc
● Responds to and handles confidential and sensitive information
● Supervises the Administrative segment of the company.
● Performs other duties as assigned and directed. priorities, issues, etc
Operations Supervisor:
● Supervise everyday working of department operating process and increase efficiency of workers for various
growth oriented programs
● Maintain and provide efficient backup to supply department and ensure achievement of all internal and
external needs.
● Provide training to workers and provide upgrade to various technical skills.
● Analyze and identify all performance related issues and ensure appropriate steps to prevent loss.
● Administer all indoor performance in department through efficient coaching and monitoring.
● Prepare and maintain employee attendance records and provide feedbacks to employees on same.
● Develop plans and supervise various departmental meetings and participate in various growth based
campaigns.
● Analyze and ensure better result to fulfill all business requirements.
● Prepare regular reports
● Prepare project updates within required timeframe and delegate individual tasks to all employees.
● Provide support and join improvement based methods.
● Analyze all opportunities and recommend ways to improve efficiency and reduce costs.
● Supervise effective compilation and collection of information and data to enhance growth.
● Monitor all administrative functions as per requirement.
● Ensure compliance with applicable laws and company policies.

February 2015 – June 2015
Quality Monitoring Specialist
Globe Telecom, Inc.
Job Description:
● Tasks to MONITOR vendor partners (Call Centers) call handling activities and do regular ALIGNMENT
SESSSIONS to determine areas for CALIBRATION and come up with INSIGHTS for effective COACHING
to ensure that TOTAL CUSTOMER EXPERIENCE is provided at all times.

July 2013 – February 2015
Account Associate – Guthy Renker
VXI Global Solutions
Job Description:
● Secures information by completing database backups
● Identifies prospects by reading telephone and zip code directories and other prepared listings
● Maintains safe and clean working environment by complying with procedures, rules, and regulations.
● Keeping all customer information confidential especially credit card information
● Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily
work schedule to call on existing or potential sales outlets and other trade factors
● Adjusts content of sales presentations by studying the type of sales outlet or trade factor
● Contributes to team effort by accomplishing related results as needed
● Recommend changes in products, service, and policy by evaluating results and competitive developments.
● Customer Service

December 2012 – June 2013
Technical Support Officer – AT&T Uverse
VXI Global Solutions
Job Description
● Monitoring and maintaining the computer systems and networks
● Installing and configuring computer systems, diagnosing hardware/software faults and solving technical
problems over the phone
● Working with customers to identify computer problems and advising on the solution
● Logging and keeping records of customer queries
● Analysing call logs so you can spot common trends and underlying problems
● Updating self-help documents so customers can try to fix problems themselves
● Working with field engineers to visit customers/employees if the problem is more serious

Educational Background:
University of Baguio

2007
Bachelor of Science in Nursing
Tertiary Education
Qualifications:
● Dedicated and hard-working with strong drive to achieve positive end results
● Strong team player
● Exceptional versatility and adaptability
● Dutiful respect for compliance in all rules and regulations
● Excellent Customer Service
Special Skills:
● Computer literate
● Good public relations/excellent interpersonal skills
● Effective and efficient handling of customer complaints
● Can do clerical work
● Artistically inclined, resourceful, highly creative
● Can easily adapt to new places and different kinds of people
● Willing to be trained
● Good communication skills (Spoken/Written: English, Filipino)