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Jenny May T. Cinco Administrative Assistants

Canada

PROFILE

 

·       Three years of experience in Client Management

·       Seven years of experience handling students with in classroom management structure

·       Excellent computer skills (adobe photoshop, Ms Office tools, Sony Vegas, Visual Studio (C++&Vbasic), proficient in Google drive, and Intranet

·       Knowlegeable in digital marketing plan with SEO, Wordpress, Google Adwords, Google Analytics

·       Good at Social Media: Facebook, Instagram, Twitter

·       Experience database, filing, inventory, product information input and products upload

·       Knowlegeable in basic Accounting and Bookkeeping

·       Communicative, adaptable and a quick learner

·       Maters Degree in Management and Information Technology, prominent in verbal and written communications

·       Comfort and strong communications skills: direct, phone, email, newsletter, message, chat support to customers inclusive both with customers and co-workers

·       Proven ability to manage multiple customers’ requests in a customer focused attitude

·       Well-organised in customers’ data and e-commerce after sales requests

·       Positive and have a “can-do” attitude, experienced in working in a fast-paced environment with goal oriented

·       Good at problem-solving and negotiating with customers for the best solution

·       Independent at work, good at prioritizing, detailed-oriented, and also an excellent team player

·       Awarded Government Scholarship in International Leadership Post Graduate in Economics

·       Awarded as best Thesis in Graduate Studies Technology category

Education

2009 Master in Management at Southern Leyte State University
2015 Master in Information Technology at Southern Leyte State University

Experience

2014 - 2016 Client and Account Manager at HMP Consulting Company

Job Description
• Guided customer to the experts for their specific needs
• Represented the company sometimes during meetings and other events
• Created and submitted regular monthly financial and accomplishment reports of the company
• Led and mentored co-workers
• Divided works of employees into manageable activities
• Prepared working schedule and office schedule

2008 - 2014 Instructor – Information Technology at Southern Leyte State University

Job Description
• Designated as area chairperson of the degree
• Taught and mentored college students
• Made researches, development and extension activities
• Prepared and submitted monthly area reports
• Facilitated the international linkages to Indonesia and Germany

2012 Customer Relation Officer at JNITESSENTIALS

Job Description
• Received and entertained customers
• Answer phone calls and emails
• Reviewed and make changes of customer’s account
• Recorded details of customer contacts
• Listened and responded to customer’s needs and concerns
• Submitted monthly customer status report