Highlights of QUALIFICATIONS

·      Consultant Support of DMS systems in the regulated environment (IBM SCORE, EMC² Documentum D2)

·       ITIL v3 Foundation certificate

·       10+ years of proficient technical and managerial experience in the telecommunication field with PBX-Systems (AVAYA/TENOVIS) in network with over 1500 extensions including security

·       Solid Background network design and configuration, Client/Server, CSMA/CD, OSI-model, TCP/IP; sub network and switches, VMware & VMware Fusion

·       Proficient support in Windows, Mac OS X, MS Office, Adobe Lightroom

·       Multilingual: native language English and German

PROJECT EXPERIENCE

·       Business Systems Analyst SubmissionExpert (Coordination & Support on Windows & MacOS)

·       IBM SCORE & EXTEDO eCTDManager & EMC² eDMS

·       Project manager for design, installation and support of various video conferencing systems (Polycom, Tandberg, Sony and PictureTel)

·       Project manager of successfully PBX-System implementation in a heterogeneous network with over 1,500 extensions

·       Lead role in companywide project on cell phone master agreement (requirements specification, inviting, assessing offers and design in cooperation with purchasing department)

SkillS & EXPERIENCE

2017 – 2018               Business Systems Analyst
Roche Diagnostics International AG (Penzberg, Germany)

2012 – 2016                Consultant & Customer Support

(IBM SCORE/eCTDManager/eDMS) Fresenius Netcare GmbH (Bad Homburg, Germany)

(IBM SCORE) at Bayer Business Services (Cologne, Germany)

2010 – 2011                Customer support advisors at Apple Operation Europe in Cork/Ireland

2007 – 2009               General Manager at Motor Project GmbH

(Suzuki Motorcycle Shop and Dealer’s Shop)

1990 – 2007                Administrator telecommunication, video conferencing & networking

at Diehl BGT Defence GmbH & Co. KG (Ueberlingen, Germany)
 

Education History

2012                           Project Manager certificate (IHK) of German Chamber of Industry and Commerce at IQ Bremen

2010                           IT administration and IT management training at IfW (Institute for Knowledge transfer at University Bremen)

2009                           ITIL v3 Foundation

2008                          Professional training (ITIL Foundation certificate) at New Horizons

1988 – 1989                Professional training as IT technologist at Control Data Institute, Hannover

1983 – 1988                Mechanical engineering studies at

Technical University of Applied Sciences Berlin (Higher Technical College) and continuation at College of Technology (Technical University) in Bremen / Germany

1979 – 1981                 Professional training as an engine fitter with Bremer Vulkan AG,
Shipbuilding und Machine Company, Bremen,
Skilled worker’s certificate

SOFT skills

·       a strong will to explain and convince technical systems

·       strong leadership, responsibility, sociability, empathic

·       excellent self-management skills

·       strong team-player and negotiating skills

·       absolute integrity as well as the ability to think from customer’s perspective

·      slope to perfection

Other information

·       Security clearance by BMWi (Federal Ministry of Trade and Commerce, Germany)

·       Scuba diving (certified sports and rescue diver at DLRG (German Life Saving Society)

·       German private boat driving license

·       German driver’s license for motorcycles and cars up to 7,5 t

·       DSLR semi-professional photographer