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Jerome Lloren IT Technical Support

Phillipines
IT support for hardwares and servers

http://· Install, Migrate and support Microsoft office 365 cloud base mail experience with Exchange Active directory of 2013/2016 versions. · Administer the Operation, Maintenance, and disaster recovery of all information systems and servers services including all aspects of managing a network, PC maintenance & provide 2nd and 3rd level support. · Solid experience working with Domain servers, Active Directory, Email Server systems, antivirus, backup, and server’s disaster recovery. · Detect, analyze and defend against network penetration: Execute Intrusion Detection/Prevention System. · Maintaining and configure Routers, Network Cisco Lan switches, Internet connection Data Backup, Virus removal, Printers & Wireless networks and some routine IT tasks as well as cabling. · Experience with the implementation of maintenance and support of Microsoft Exchange 200320072013 in a clustered environment. · Participate in the design of information and operational support systems security and redundancy strategies. · Install, configure, test and maintain operating systems, application software and system management tools. · Administer and support computer networks (LAN/WAN), networking hardware and software, network management, network security, SMTP and VPN. · Proficient in Microsoft Outlook, word excel and PowerPoint and other Microsoft office application. · Ability to troubleshoot and fix any kinds of printer and scanners. · Experience with the installation, configuration, maintenance, and support of Windows 2000/2003/XP/Vista ForestTreeDomain environment. · Provide Technical Support to user/client regarding specific operational/applications issues. · Good understanding of NT Versions, XP, windows 7, windows 10 Linux and MAC OS X environment. · Manual program and operation of AD896 ASM Auto Die Bonder Machine, AB339 ASM Eagle Wire Bonder Machine and DS500 ASM Auto Dispenser Machine. · Good prioritization skills, ability to work independently all around in a high-pressure environment.

Education

1999/2003 Associate in Computer Technology at Perpetual Help system of Laguna

Experience

October 10 to present Technical Support II at Ionics EMS inc