Jhoana May Lingon-Ferareza IT Service Desk


44a Paterno St.

Brgy. Doña Aurora, Quezon City

09755359970 / 09472845860

[email protected]



Dedicated professional with over 3 years of experience as an IT Analyst. Looking to obtain a position in a fast-paced organization where excellent troubleshooting and multitasking skills will be fully utilized for the growth of the company.


IT Service Desk Analyst, Transcom Worldwide B.V. ROHQ

July 2015 until December 2017

Remote resolution of technical incidents reported by end users regarding:

PC’s, laptops, printers, network connection, internet access, standard and client applications

Standard and client’s software installation, configuration and update

LAN and email support to end users

User management, file access permission management

Telecom Agent management

Provide phone and remote service assistance

Ensure all work is carried out and documented in accordance with required standards, methods and procedures

IT Service Desk Analyst, Concentrix (former IBM Daksh)

February 2014 to December 2014

Assist calls and Emails from End Users

Handling Incident and Service Request Tickets

Administrating Active Directory:  Creating username & password, manage file access permissions for certain project personnel to certain files

Receive reports for High Severity Issues from Operations, escalate to Account IT and send updates through email and text advisories until resolution

IT Staff, Diatech Success Group Inc

January 2013 to June 2013

Software installation, configuration, update and report any software issues

Creation of users’ credentials and resetting passwords


Quezon City Polytechnic University,

Bachelor of Science in Information Technology

2006 to 2010 (Graduated)

Personal Information

Age: 29 yrs. old

Gender: Female

Birth Date: May 05, 1990

Birth Place: Quezon City

Religion: Catholic

Civil Status: Married