Jhoanne May Babon Osorio
Ruhale St Barangay Calzada,Tipas, Taguig City
Metro Manila, Philippines 1637
Cellphone No.: +639121445689
Email Add: [email protected]
Facebook: https://www.facebook.com/jhoannemay.osorio
Current Location: Philippines

PERSONAL DATA
Age:                        23
Date of Birth:       May 22, 1996
Gender:                 Female
Civil Status:          Single
Height:                  158 cm
Weight:                 57 kg
Nationality:         Filipino
Religion:              Christianity – Catholic
Permanent Address: Ruhale St Barangay Calzada, Tipas, Taguig City
Metro Manila, Philippines 1637

WORK EXPERIENCE
I have been working for 1.1 year(s).

1. Position:        Process Executive
Duration:          Jan 2019 – PRESENT
Company:         INFOSYS – BPM
Company Industry:      Call Center / IT-Enabled Services / BPO
Location:           Bonifacio Global City, Taguig
Country
Philippines
Department:     Google/Oversell
Job Description:
We often recieved a ticket through Google Express online store the account that we handle.
We add notes for some information, that can notify our client regarding to the ticket we recieved after analyzing the data.
We send the ticket to escalation team if there’s a problem and we took down the offer if needed.
We’re communicating with the upper management to develop strategic operations goal.

2. Position:      DATA ENTRY AGENT
Duration:         Jun 2018 – Nov 2018 (6 months)
Company:        ASWHITE
Company Industry:    Insurance
Location:         Global City, Taguig
Country:          Philippines
Department:   BAS
Job Description:
We process the Invoices, Reimbursement and Medical Certificate of the Injured Worker from Australia.
We used their installed database such as HosPem, iCare that has the injured workers personal information and transaction.
We also has the Doctor name and the creditor information in our installed/uploaded documents.

3. Position:      Technical Support – Internship
Duration:        Dec 2017 – Mar 2018 (0.2 yrs)
Company:       Thunderbird Resorts and Casinos
Company Industry:    Advertising & Marketing & Promotion / PR
Location:        Ortigas, Pasig City
Country:         Philippines
Department:   INFORMATION TECHNOLOGY DEPARTMENT
Job Description:
I learned the flows in IT Department process. The receiving and acceptance of new knowledge is very essential in a way that it effects the flow of the work. They teach me well about my field, giving me a lot of knowledge that I can use when I enter the real world of the industry. If you need more experience or advance learning about your field, they will help you and guide you. In Thunderbird Resorts and Casinos, the community and technical service exists in theory, but in practice there are few person who work in it. They have Technical Support and Programmer giving good knowledge and skills for the good.

EDUCATION

Highest Education

Education Level:     Bachelor’s / College Degree
Education Field:     Computer Science/Information technology
Course:                     Information Technology
School/University:   STI COLLEGE
Location:                 Global City, Taguig City
Date:                        Jun 2014 – May 2018

Second Highest Education

Education Level:       High School Graduate

School/University:     Academia De San Bartolome De Taguig
Location:                     Global City, Taguig
Tuktukan, Taguig City
Date:                             Jun 2008 – Mar 2012