Education

June 2011 to March 2015 Bachelor of Science in Hotel and Restaurant Management at Our Lady of Fatima University

Experience

November 26, 2018 to September 30, 2019 Concierge Lounge Attendant and In-Room Dining Server at JW Marriott Miami USA

● Provide proffesional, courteous and efficient presentation of food and beverage service to all guests.
● Gained insight knowledge to American Business Culture and methods and practices.
● Teamwork, service excellence, management, leadership competencies and traits.
● Cross-trained in multiple departments throughout internship, offering the opportunity to understand the importance of inter-departmental communication
● Honed English language, intercultural communication, multicultural workplace skills
● Understanding of financial reports, hiring practices, budgeting, scheduling, marketing and cost management

November 22, 2016 to November 5, 2018 Food Server at Dennys Philippines

● Greets and escorts guests to table, provided a warm and friendly welcome.
● Assists guests in order selection by promoting specific menu items and specials, took orders.
● Describes menu items, daily specials in detail and provided recommendations when requested. Handled cash, bus tables, and input orders. Accurately prepares checks and handled payment.
● Ensures all guest expectations were met and exceeded by actively checking up with customers and quickly corrected issues.
● Ensures customer service by remaining accessible and friendly.
● Ensures high guest check averages by suggesting and selling additional food and beverage items.
● Continually visits guest tables to promote inviting and attentive service.
● Collects payments and balance transactions with receipts.
● Conducts sidework and restocking supplies.
● Trains staff on standard operating procedures to ensure uncompromised high quality service.

April 22, 2015 to September 23, 2016 Cashier and Food Server at Amici Restaurant

● Promptly greeted and welcomed guests.
● Took customers’ orders accurately.
● Prepared or served hot or cold beverages, such as coffee, espresso drinks, blended coffees, or teas.
● Performed FIFO basis in all products
● Responsible for preparing the monthly / daily inventory of all store stocks.
● Responsible for providing excellent customer service
● Ensured a balance of the register at the end of the shift or working period.