+63 917-5173841 
[email protected] 

920 D Metrica Street,
Sampaloc, Metro Manila, Philippines, 1008
¬¬__________________

EDUCATION

B.S. of Business Administration
University of The East,
C.M. Recto, Manila, Philippines
 1994 – 1999

AWARDS

Best Team Leader of Healthcare Overall Operations
June 2019
KEY QUALIFICATIONS
 Highly motivated with 17 years administrative experience supporting senior level and staff.
 Proven ability handling multiple projects simultaneously while supporting daily operations.
 Exceptionally organized and detail oriented
 Effective able to work as self-starter and with a team

PROFESSIONAL EXPERIENCE

Business Coordinator
July 2017 to present
Hinduja Global Solutions, LTD.
5th Floor, 1800 Eastwood Avenue Building, Eastwood City Cyberpark, Bagumbayan, Quezon City, Metro Manila, Philippines, 1110

 Promoter of client services for healthcare group.
 Manage client visit calendar and all requirements from logistics, coordination with support, within and outside
 Introduce creativity in client set-ups.
 Conduct ocular inspection and visit as appropriate.
 Maintains high level standards for client visits such as hotel accommodation, transport service are preference based and meets the client’s requirements.
 Manpower requirement manage, schedules, provides instructions and directions in order to facilitate requirement based on needs and context.
 Knowledge of work considers employee skills level knowledge and understanding of all phases of the job and those that requires improvement of skills and or experience.
 Decision making and problem solving measures effectiveness in understanding problems and making practical decisions.
 Act as a central information source for different leaders and teams throughout the organization.
 Act as a coach or advisor to provide guidance and feedback to subordinates; share experience and best practices as appropriate.
 Keeping necessary departments in tune with the required process and helping support the overall business.
 Bridge between Operations, Management, and other Geography in communicating client requirements, travel arrangements, accommodation, events, and activities to ensure smooth operations delivery.
 Research, negotiate and secure rate with travel agencies, airlines, car rental companies and hotels.
 Attention to detail.
 Setting direction in the workplace.
 The ability to inspire, motivate, and direct individuals or groups in meeting the organizational goal.
 Monitoring administrative projects and maintaining a suggestion program.
 Prepare and monitor departmental budgets and expenditures.
 Developed brief guidelines that aid processes such as financial, travel and procurement to help the team to ensure corporate compliance.
 Create templates to aid ease of transaction.
 Maintains record keeping strategies for back tracking.

Executive Assistant to Sr. Vice President of International Business Operations
April 2001 – July 2017
Hinduja Global Solutions, LTD., Eastwood City Cyberpark, Quezon City, Philippines

 Manage calendar and meetings.
 Assists operations teams in setting up all logistics, events, and admin services in every client visit.
 Handles all assigned matters of communication, including the most sensitive information (such as presentation materials, financial reports, contract and others).
 Communicates and follows-up with all parties involved ensuring that deadlines are met and the project deliverables are finalized according to schedule.
 Performs client services fieldwork by buying flowers, and send & bring gifts for clients.
 Ensure that all clients, guests and visitors well accommodated.
 Provides detailed logistics updates to all concerned groups.
 Provides a wide variety of administrative assistance and organizes multiple tasks for healthcare programs and support groups in their admin requirements.
 Arranges local and International Business Travel of Executives, Employees, and Clients.
 Responsible for requesting and processing of all Financial and Non-Financial transactions using company software tool.
 Provides full-day reception and phone coverage, welcomes visitors, and manages couriers and deliveries.
 Maintains all office equipment and arrange technical support if required.
 Posts outgoing mail, sort and distribute all faxes, packages to directed individuals upon receipt.
 Responsible for all outgoing packages, mailing, and shipping.
 Maintains and monitors Office Supplies.
 Performs other duties as assigned.
 Creates and tracks department budget

Administrative Assistance cum CSR
January 1999 – March 2001
Bayan Telecommunications Inc.
G/F /roc Bldg, 234 Roosevelt Avenue, San Francisco Del Monte, Quezon City, Philippines

 Handled basic CSR function such as providing services, products and dialing procedure of Vphone Card.
 Assisted Customers Inquiry and Complaints
 Assisted to the customers on proper dialing procedures thru IDD and NDD calls.