JOANNA MARIE [email protected]
Finalize ResumeCHANGE DESIGN
JOANNA MARIE SEVILLA
Blk 22 Lot 50 Lumina Homes Phase 1 Bacolod City Philippines
Experienced banking professional with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets. Well-versed in industry regulations and asset protection strategies.
Familiar with diverse banking and investment products, including deposit accounts and loans. Competent in setting up services, transferring funds and helping with complex transactions. Positive and upbeat with strong communication and problem-solving abilities.
Skilled Banker with five years in banking, progressing through positions of increasing responsibility and establishing continuous record of success.
Driven banking professional with expertise in building relationships and retaining small business customers. Capable of analyzing accounts and current packages in an independent and proactive manner in order to propose updates and correct problems. Good communication, multitasking and planning abilities.
Meeting sales goals
Opening and closing procedures
Developing customer relationships
BankerMetropolitan Bank and Trust Company – Parañaque, NCR07/2014 – Current
Monitored customer behaviors and upheld strict protocols to prevent theft of assets.
Checked amount details and fraud markers for transaction papers such as checks and money orders.
Upheld strict financial controls by keeping funds secure and accurately transferring monies.
Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Promoted products or services to each customer to consistently achieve sales targets.
Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft.
Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
Set risk management policies to mitigate bank losses.
Developed tailored solutions to meet individual banking needs.
Provided direction and leadership to all employees to maximize productivity and bottom-line profitability.
Documented transactions and moved, deposited or withdrew money accurately to prevent errors.
Balanced teller drawers and ATM cash.
Exceeded sales goals in [Area] and [Area] on a consistent basis.
Defined strategies for [Area] and made proactive adjustments to maintain results.
Opened, closed and updated accounts for customers.
Bachelor of Business Administration: Marketing Management and ResearchColegio San Agustin – Bacolod – Bacolod, Western Visayas2014