OBJECTIVE
I’ am an experienced Information Systems Specialist with a demonstrated history working on Reporting and Analytic Processes, looking for a Database position to apply all my academic knowledge and work experience.

EDUCATION
ESI School of Management Graduated: November 12, 2019
Bachelor of Business Administration (BBA)

WORK EXPERIENCE

Teleperformance El Salvador Management Information System Specialist August 2018- Present
• Manage database access.
• Create and manage database reports, visualizations, and dashboards.
• Create automation for repeating database tasks.
• Be available for on-call support as needed.
• Develop ETL Processes.
• Databases Design.
• Develop processes for optimizing database security.
• Set and maintain database standards.
• Diagnose and troubleshoot database errors.

Teleperformance El Salvador Reporting Analyst January 2017- August 2018
• Collect and disseminate data reports according to use.
• Coordinate with other business partners like administrators, investors, customer service officers, and business managers.
• Provide technical insight while streamline reporting.
• KPIs Analysis.
• Create spreadsheets, Projections, and Dashboards to analyze business requirements.

Avianca – Getcom One Link May 2015 – September 2016
E-solution Travel Consultant – AMADEUS
• Website Support
• Determinate clients’ needs and suggest suitable travel packages
• Supply travelers with pertinent information
• Investigate various destinations and means of travel regarding prices, customs, weather conditions, reviews, etc.
• Create and update electronic records of clients

FOCUS S.A. de S.V. January 2014- May 2015
Customer Service
• Provide Customers General information about the Company’s products.
• Promote customer loyalty providing them different promotions and with personalized service.

Sistemas Premoldeados SA de SV, San Salvador, El Salvador IT Position June 2011
• Website Design and maintenance using Microsoft Dreamweaver