Jocelyn Ongoco

09457980587 :mobile number

[email protected] :email

linkedin.com/in/jocelynongoco :in

Manila, Philippines :location

Goal Oriented and Result Driven with Seven Years Experience of Handling Variety of Duties that Mirrored Adaptability and Acquired Skills in Delivering Excellent Result. Trustworthy and Responsible with Three Years Experience in Handling Remote Duties and Managed to Accomplish Task in Timely Manner.

Education

Tertiary                            2010-2012

Informatics College Manila

Bachelor of Science in Business Administration

Major in Marketing – Dean Lister

GWA -1.75

Tertiary                            2008-2010

Informatics Computer Institute of Valenzuela

Advance Diploma in Business Information Technology

Major in Multimedia

Graduate with Academic Excellence

GWA-1.68

Secondary                       Saint Mary’s College of Meycauayan

Meycauayan 3020, Bulacan

Third Place Math Quiz Bee

Primary                           Dalandanan Elementary School

Valenzuela City, Metro Manila

Graduate with Honors

Seminars and Lectures Attended

SAP HR Time Management Module
Al Noor Hospital Group

January 24, 2016 at Al Noor Hospital Khalifa, Abu Dhabi, UAE

Marketing Techniques and Negotiating Internationally
IMAC Informatics Marketing Club

October 15, 2011 at Informatics College Manila Campus

Entrepreneurship and E-Commerce
Informatics Valenzuela

February 13, 2010 at 213, McArthur Highway, Karuhatan, Valenzuela City, 1441, Metro Manila

Knowledge and Skills

·         Analytical Skills

·         Problem Solving

·         Negotiation Skills

·         Research and Strategy

·         Data Analysis

·         Management Skills

·         Email Marketing

·         Social Media Marketing

·         Emotional Intelligence

Communication Skills

Proficient in English Language
Knowledge in Japanese Language
Knowledge in Arabic Language
Customer Service Skills
Computer Skills
Microsoft Office, Google Drive
Advance Excel
Knowledge in Coding
Knowledge in HTML, Corel, Multimedia Director and Canva
Knowledge in Healthcare Information System
Knowledge in SAP HR Management
Work Experience

·         Mediclinic Middle East

Insurance Clerk/SAP Time Supervisor

Mediclinic Airport Road Hospital

Abu Dhabi Airport Road U.A.E.

P. O. Box 48481

December 31, 2013 – March 7, 2018

Duties:

Insurance Clerk

December 31, 2013 – March 7, 2018

Ensured that the Bills Made are Covered by the Health Insurance
Requested  and Acquired Medical Approval
Deal and Negotiate with Health Insurance Company in Obtaining Authorization
Cooperate and Communicate with Healthcare Professions
Settled Bills
Gave Timely Invoice Reports to Accounting Department and to Head of Department
Assisted and Helped Healthcare Profession regarding Patients’ Medical Insurance Approval
Guide and Helped Patient on Medical Assistance
SAP Time Supervisor

Assigned Additional Job from November 1, 2015- March 7, 2018

Managed the System Daily Attendance
Prepared and Distribute Staff Schedule
Checked System Error Messages
Coordinate with  SAP Administrator and Staff
·         Submitted SAP Monthly Report to Head of Department and to SAP Administrator

·         Supervised Overtime Approvals

·         Individual Contractor / Freelance

Follow Up Specialist/ Marketing Agent/ Account Liaison Agent

NEAC Nurse Exam Application Center

November 2013 to September 2014

Duties:

Follow Up Specialist/ Marketing Agent/ Account Liaison Agent

·         Followed Up of Applicants’ Licensing Application

·         Organized and Carried Out Remote Job

·         Explored the Sites and Places in Reaching Its Target Market

·         Emailed Prospect Applicant and Introduced Company’s Services

·         Provided Necessary Information to Applicant’s Query

·         Completed Online Transaction Representing the Applicants and the Company

Work Experience

·         NEAC Nurse Exam Application Center

Processing Officer/Marketing Officer/Follow Up Specialist

2F Saint Thomas Square 1150 Espana Boulevard Sampaloc, Manila

May 8, 2012- November 8, 2013

Duties:

Follow Up Specialist

May 2012- November 2013

Successfully Managed Nurses’  Application
Communicator for the State Board of Nursing
Supervised Applicant’s Application Status
Checked the Lacking Requirement Needed for Application Approval
Monitored the Rules and Regulation of the Board of Nursing for Updates
Effectively Dealt with Solving Problem and Decision Making
Ensured all Applications Get Approved
Managed the Follow Up Remotely During Night Time and Accomplished Desired Result
Processing Officer

Entertain inquiry and applicants on their concern
Endorsed Company services
Introduced, Discussed and Explained NCLEX Application
Developed, Promoted and Elevated Daily Sales
Prepared Application Form
Completed and Processed the Availed Service
Filled Up the Online Forms Correctly and Made Online Payments
Emailed and Update Applicants on their Application Regularly
Guide and assist nurses on the next step of their exam application
Successfully Assisted Nurses in Scheduling their Licensure Exam
Created and Built Trust for Good Relation of Applicants and NEAC
Determined and  Committed to Give Quality Service
Marketing Officer

Maintained and Updated the Monitoring Record
Successfully Sent  Reminder to Applicant’s  Next Step of Exam Application
Supervised Email and Online Marketing
Developed and Promoted  Good Customer Service
Accomplished and Accumulate Increase in Sales, Inbound and Outbound
Established a  Good Communication with Nursing Review Center, Nursing Colleges and other Nursing Association
 

Work Experience

Online Specialist

Monitored Chat Live
Assisted Inquiries and Applicants through Email
Guided Nurses on Starting a Licensure Application
Maintained Online Applicant Records and Online Payment Record
Coordinated with Finance Department for Payment Verification
Coordinated with Processing Officer on Applicant’s application
Endorsed Company’s Services
Strived and Accumulates Increase on  Online Sales
Online Marketing Specialist

Supervised Fliers Distributor
Kept Company’s Social Media Account, Facebook and Twitter, Updated
Administered Online Marketing
Placed Ads on Social Media
Managed and Handled Email Marketing
Made Phone and Mobile Marketing
Blogging
Sales Payable Officer

May 8, 2012- September 2012

Prepared Official Receipt and Applicant Information
Handled Daily Sales
Prepared and Submitted Daily Sales Report
Conducted Auditing of Monthly Report
Customer Relation Officer

May 8, 2012 – September 2012

Answered Inquiries and NEAC Applicants’ Call Promptly  and Politely.
Accommodate customer and walk in applicants and answer to their concern
Answering to basic information or frequently ask questions
Showed Courtesy and Inviting Mood to Customer.
Responsible in Making and Leaving a Good Company Impression to Applicants
In charge in Welcoming and Greeting Walk In Customer
A Receptionist Should Always Wear Its Smile
Delivered Excellent Customer Service
NEAC Nurse Exam Application Center

On Job Training

February 2012 – May 7, 2012

Monitored Social Media Sites
Developed a Lead Generation through Online Marketing
Posting Ad and Updating Social Media Sites
Completed Research on Events, Expo and Social Gathering of Prospect Applicants
Work Experience

·         SSS Social Security System

On Job Trainee/Office Clerk

Valenzuela City

June 18 – August 18 2010

On Job Training

June 18-August 18, 2010

Guided Companies on SSS Business Permit Release
Encoded Company’s Name and SSS Members’ Details in SSS Database
Lead Prospect and New Member to Signed Up
Assisted Members on Concern, Form and Query
Filled Up Contribution Collection List Form
Sorted and Filed Company’s’ Contribution Copy and SSS Copy
Work Experience

Al Fursan Tourism
Travel Agent

Ras Al Khaimah United Arab Emirate

August 2000- November 2000

Travel Agent

August 17, 2000-November 26, 2000

Checked  Passport and Visa before Issuance
Created an Inviting Reception  for Office Visitors, Customer and Clients
Lead Clients and Customer to Designated Hotel and Accommodation
Interest

·         Listening to music

·         Star Gazing

·         Gardening

·         Yoga

·         Dancing

·         Puzzles

·         Computing

·         Reading books, quotes and proverbs

·         Enjoy a good and intelligent conversation

·         Listening to Audio Books

·         Continuous Learning

·         Interior and Architecture Design

·         Air Show

·         Go Kart and Sports Car