Jocelyn L. Ongoco
Mobile Number: 09457980587
Email Address: [email protected]
Objective
To give quality service with the best of my knowledge and skills and to promote continuous learning and improvement under the management of whom I will serve.
Education
Tertiary 2010-2012
Informatics College Manila
Bachelor of Science in Business Administration
Major in Marketing – Dean Lister
GWA -1.75
Tertiary 2008-2010
Informatics Computer Institute of Valenzuela
Advance Diploma in Business Information Technology
Major in Multimedia
Graduate with Academic Excellence
GWA-1.68
Secondary Saint Mary’s College of Mecauayan
Meycauayan 3020, Bulacan
Primary Dalandanan Elementary School
Valenzuela City, Metro Manila
Graduate with Honors
Seminars and Lectures Attended
SAP HR Time Management Module
Al Noor Hospital Group
January 24, 2016 at Al Noor Hospital Khalifa, Abu Dhabi, UAE
Marketing Techniques and Negotiating Internationally
IMAC Informatics Marketing Club
October 15, 2011 at Informatics College Manila Campus
Entrepreneurship and E-Commerce
Informatics Valenzuela
February 13, 2010 at 213, McArthur Highway, Karuhatan, Valenzuela City, 1441, Metro Manila
Knowledge and Skills
Good in Analytical Skills and Problem Solving
Proficient in English Language
Knowledge in Japanese Language
Knowledge in Arabic Language
Good in Communication Skills
Good Public Relation Skills and Customer Service
Proficient in Basic Microsoft Office
Knowledge in HTML
Knowledge in Corel
Work Experience
· Individual Contractor / Freelance
Follow Up Specialist
NEAC Medical Exam Application Center
March 2019 – Present
Duties
Follow Up Specialist
March 2019 – Present
· Follow Up Applicants’ Application to the Board and ensure of its approval
· Light House Bridal Shop
Marketing Officer/Customer Service Officer
San Jose Batangas Philippines
April 2018 – February 2019
Duties
Marketing Officer/Customer Service Officer
April 2018 – February 2019
· Manage Social Media Marketing
· Posting on Wedding Platforms and other Concern Group
· Answering Inquiry (Phone, email and Social Media Inquiry
· Preparing Quotation
· Attending to Customer and Clients online
· Attending and negotiating to Supplier
· Preparing Agreement
· Assisting Clients and Customers that is visiting the shop
§ Mediclinic Middle East
Insurance Clerk/SAP Time Supervisor
Mediclinic Airport Road Hospital
Abu Dhabi Airport Road U.A.E.
P. O. Box 48481
December 31, 2013 – March 7, 2018
Duties:
Insurance Clerk
December 31, 2013 – March 7, 2018
Responsible for checking the bills
To ensure that the bills made are covered by insurance
To request and acquire approval from insurance companies
To communicate and liaising to insurance claims and approval
To communicate with the prescribing doctors
Settling bills
Give reports to Account Department
Give reports to Head of Department
To assist Pharmacists regarding insurance approval on Patient’s medicine
To assist Patient on approval of medication
SAP Time Supervisor
Assigned Additional Job from November 1, 2015- March 7, 2018
To supervise System Daily Attendance of staff
Prepare Staff Schedule
Check System Error Messages
Coordinate with SAP Administrator and Staff
Correct Error Message
· Make report to the Head of Department on Staff Daily Attendance
· Responsible for Overtime Approvals
· Individual Contractor / Freelance
Follow Up Specialist/ Marketing Agent/ Account Liaison Agent
NEAC Nurse Exam Application Center
November 2013 to September 2014
Duties:
Follow Up Specialist/ Marketing Agent/ Account Liaison Agent
· Doing the follow up of clients application for licensing
· Doing the follow up during US States’ Office Hours. Night Time
· Explore the site and places to reach applicants and clients
· Email prospect applicant on company’s services
· Provide necessary information to applicant’s query
· Doing online payment in behalf of applicants and clients
§ NEAC Nurse Exam Application Center
Processing Officer/Marketing Officer/Follow Up Specialist
2F Saint Thomas Square 1150 Espana Boulevard Sampaloc, Manila
May 8, 2012- November 8, 2013
Duties:
Follow Up Specialist
May 2012- November 2013
Responsible to monitor nurse’s application
Communicator for the State Board of Nursing
Check the status of applicant’s application
Check the lacking requirement needed for application approval
Check the rules and regulation to the Board of Nursing
Deal with solving problem and decision making
To ensure that all application gets approve
Doing the follow up during US States office hours. Night Shift
Processing Officer
Entertain inquiry and applicants on their concern
Promote Company services
Introduce and discuss NCLEX application
Promote a daily sale
Prepare application form
Process the availed service such as CES, CVS, ATT and Quick Result.
Fill up the online forms and make the payment online
Email and update applicants on their application
Guide and assist nurses on the next step of their exam application
Assisted Nurses to scheduled their exam for licensure
Create and build trust as a foundation of good relation of nurses and NEAC
To give quality service
Marketing Officer
Maintaining the Monitoring Record
Sending reminder to nurses for the next step of their exam application
Responsible for email and online marketing
Promote good customer service
Accumulate more sales online and in house
To be able to create a marketing plan and letter proposal
To deal with Nursing Review Center, Nursing Colleges and other Nursing Association
Online Specialist
Monitor chat live
Assist inquiries and applicants through email
Guide nurses how to start their licensure application
Maintain Online Applicant Records and Online Payment Record
Communicate with Finance Department for payment verification
Coordinate with processing officer on nurse’s application
Promote Company’s offered services
Accumulate sales online
Online Marketing Specialist
Supervise Fliers Distributor
Update company’s Facebook and Twitter Account
Administer the online marketing
Place ads on social media network
Conduct email marketing
Make Phone and Mobile marketing
Blogging
Sales Payable Officer
May 8, 2012- September 2012
Prepare the Official Receipt and Applicant Information
Prepare Daily Sales Report
Submit sales report to the Management daily
Conduct Auditing in Monthly Report
Customer Relation Officer
May 8, 2012 – September 2012
Entertain incoming calls from inquiries and NEAC applicants.
Accommodate customer and walk in applicants and answer to their concern
Answering to basic information or frequently ask questions
Show courtesy and inviting mood to customer.
Responsible in making and leaving a good impression of the company to applicants
In charge in welcoming and greeting walk in customer
Responsible for creating a good and nice environment as a front liner
A receptionist should always wear it’s smile
To deliver excellent customer service
§ NEAC Nurse Exam Application Center
On Job Trainee
Sampaloc, Manila
February 2012 – May 7, 2012
On Job Training
Monitor the Social Media Networking
Do Online Marketing
Posting ad on Social Media Site
Updating Facebook Account
Doing research on events, expo and social gathering of nurses
§ SSS Social Security System
On Job Trainee/Office Clerk
Valenzuela City
June 18 – August 18 2010
On Job Training
June 18-August 18, 2010
Assist Company on claiming SSS Business Permit
Encoding Company’s name and details on SSS database
Assisting and giving away forms to new SSS member
Assisting member on giving the right forms for their concern
Filling up Contribution Collection List Form
Sorting and Filing company’s copy and SSS copy of contribution
Al Fursan Tourism
Travel Agent
Ras Al Khaimah United Arab Emirate
August 17- November 26, 2000
Travel Agent
August 17-November 26, 2000
Check the passport and Visa before issuing
Issue Airline Ticket
Entertain and accommodate applicant
Accompany Applicants from airport to their hotel
Interest
§ Listening to music
§ Watching movies
§ Star Gazing
§ Planting
§ Puzzling
§ Dealing with numbers
§ Reading books, quotes and proverbs
§ Enjoy a good and intelligent conversation
§ Listening to Audio Books
§ Continuous Learning
Personal Information
Place of Birth : Manila
Religion : Christian Catholic
Civil Status : Married
Nationality : Filipino
Character Reference
Dr. Elbe Akman, MBA, SCPM, PMP
§ Stanford University Certified Project Manager/Founder of NEAC
§ NEAC Nurse Exam Application Center
§ 0917 814 7999
Ms. Irish Carias
§ Processing Manager
§ NEAC Nurse Exam Application Center
§ +63 (02) 7341426
Mr. Benjamin Ngo Jr.
§ Managing Director
§ Informatics Computer Institute of Valenzuela
§ +63 (02) 291 5222
I hereby certify that the above information is true and correct to the best of my knowledge and belief.