JOEL ESPINOSA MENDOZA

# 138 Brgy. Mapalacsiao Hda.Luisita, San Miguel Tarlac City Phils.

Mob # +639498639373  09293158366 LL # 045-4911184 Email add: [email protected] and [email protected]

Skype: joel_mendoza001

CAREER OBJECTIVE

Ø     To develop the ability needed for career advancement by integrating skills and training.

WORK EXPERIENCED:

March 2017 – March 2018            Suhail Bahwan Automobile – (Muscat City – OMAN)

Nissan Dealership

Position Held: Asst. Workshop Manager / Service Engineer

Dec.2014 – to Jan 2016            Excel Motors – KIA & Mazda (SEYCHELLES VICTORIA ISLAND)

Handling the dealership with Multi Responsibilities

Workshop Service Manager, Service Supervisor, Service Advisor, Job                                                    Controller, Foreman, Customer Relation, Warranty Evaluator, Service                                                            Admin, Quality Control and Body and Paint estimate and documentation

Position Held:  Workshop Service Manager

Nov. 2012 to Feb 2014            TCY- group of companies (BRUNEI)

Handling the dealership Multi brand

Audi and Peugeot Incl. China & Korean cars (King long & Yutong Bus)

Position Held: Workshop Service Manager

May 2012 to OCT 2012            Hyundai Shaw – Shaw blvd. Mandaluyong City (Philippines)

Position Held: Parts and Service Manager

Nov. 2010 to Nov. 2011            Bryeandy Motors – American and European Cars (Philippines)

Position Held:  Service Consultant

Aug. 2008 to May 2009             Ford Global City – Fort bonifacio Taguig City (Autohub group) (Phils)

Position Held: Parts and Service Manager

May 2005 to Aug 2008            Ford Manila – Otis paco Manila (Autohub group) (Philippines)

Position Held: Parts and Service Manager

Feb 2004 to May 2005            Ford Makati – Pasong Tamo extn. Makati City (Autohub group) (Phils)

Position Held: Service Reception Head

Aug. 2000 to Feb. 2004             Ford Makati (Autohub group)(Philippines)

Position Held: Sr. Service Advisor

Nov. 1997 to 2000                Toyota Quezon Avenue – Q.C (Philippines)

Position Held: Service Advisor, Job controller, Body repair estimator

Functions as Workshop Service Manager:

Ø     Implement/Communicate/Monitor Customer Satisfaction standards.

Ø     Develop and maintain a good working relationship and execute strategic plans and programs that can apply in service operations.

Ø     Formulate policies and system, establish procedures for all training programs and monitor their effectiveness.

Ø     Implements and maintains job loading and quality control systems that will assure the department in operating at maximum levels of productivity and efficiency, completing jobs when promised, minimizing more carry over job and repeat repairs.

Ø     Assist in resolving customer complains which cannot handle by service advisors.

Ø     Involvement in hard and difficult problems encountered in workshop especially in technical aspects and give a quick resolution and planning.

Ø     Oversee all operations, personnel functions including interviewing, hiring, measuring and evaluating performance, recognizing accomplishments and termination.

Ø     Plans, develops, recommends and coordinates implementation of personnel and compensation changes.

Ø     Maintains a system of internal controls, including regular inventories and operating procedures

that will protect the shop tools, equipment, supplies and other assets from theft, loss or unneces-

sary depreciation.

Ø     Analyzes productivity and efficiency of technicians, service advisors sales performance, and technician recommendations for added sales in service and to maintain higher sales per r.o.

Ø     Prepares and submits monthly performance report for parts and service and other service section. Ensures attainment in targets.

Ø     Ensure that every section operates harmoniously and profitability.

Ø     Created/Implement plans and programs, proposals, marketing tools, Tele marketing, promos, mailing and events in service to attract customers for added sales and unit receive and to bigger the list of customers database.

Ø     Conduct a meeting separately per section in service depts. And make a regular general assembly meeting to all service personnel

Body and Paint:

–        Responsible in body repair estimate per panel rate from painting job and tinsmith job

–        Insurance claim or personal claim documentations, helping the customers in claiming and completing the requirements to submit the needed papers to insurance office such as: Dealer estimate, picture, car registration papers, engine number stencil and accident report (affidavit or police report)

–        Coordinate to customer insurance and follow up customer accident claim letter of approval

–        Control loading system in body and paint workshop and make a report, ensure monitoring from time to time

–        Ensure quality repair done inspected by QC (quality checked) if Passed- ready to release the vehicle to customer, if Failed – need to return back to workshop to correct the recommendation job and inform the customer ahead of time for their awareness.

–        Ensure the vehicle is clean and shiny interior and exterior before collecting by customer

Functions as Service Consultant:

–        Monitored the whole service operations and check the Technicians efficiency and productivity

–        Created a marketing sales activity and promotional activities that can apply in service for added sales performances

–        Ensure all tools and machine in workshop are in good condition daily to avoid delay during working hours and conduct a monthly inventory report.

–        Pro-active customer contact to remind the customer for the next service and recommendations

–        Check and review target sales and quota per month and discuss to all technicians.

Functions as Service Reception Head (Supervisor):  Ford

Ø     Responsible for overseeing the whole service receptions operations, ensuring the ford quality care are being implemented at the reception area.

Ø     Ensuring that all customer expectations being met by the front liners.

Ø     Disseminate technical information, service special messages and service address/ Act and resolve customer complaints endorse by customer.

Ø     Make a performance evaluation report on all service personnel

Ø     Report to service manager any technical problems encountered on a daily service operation

Ø     Review monitor service sales report by each sections Qss, GJ, B/P and make action plans to increase workshop sales performances.

Ø     Conduct a service advisor meeting regularly to discuss the operation.

Ø     Supervise and motivate all service advisors.

Ø     Ensure complete satisfaction of customers at all times.

Ø     Actual Hands on technician for service maintenance check-up, light repairs.

Functions as Sr. Service Advisor

Ford Makati

Ø     To deal with the customers and coordinate service work and time.

Ø     Receive unit of customer for service, estimate, and checklist, diagnose, and monitor the repair status.

Ø     Push through up selling and marketing of other products in service for added sales.

Ø     Identify customers repair concerns and begin service write up within a reasonable amount of time.

Ø     Actual hands on technician for service maintenance, driveability, mechanical, climate control and troubleshooting diagnosing.

Ø     Contact and inform customer for authorization whenever the repair order needs to be extended beyond the agreed estimate and give him a new total cost estimate and new delivery time.

Ø     Follow up while the repair order is in progress to ensure its completion on schedule in accordance with repair instructions.

Ø     Explaining to the customer work performed and parts replace when presenting the invoiced

Ø     Advise the customers of future maintenance schedule and other services needed by the vehicle.

Functions as Job Controller and Body Repair Estimator

Toyota Quezon Avenue

Ø     Check and monitor balance workloads in the workshop for proper job scheduling and handling and maintain coordination between job control, foreman and service advisors.

Ø     Answering follow up call, verification in accurate information and time.

Ø     Receive and check job request needed for repairs all the data gathered by the service advisors.

Ø     Entry of technical and vehicle data from the service customer to the Toyota parts and service system, computer network and check the availability of parts and materials needed.

Ø     Assign job orders to their respective zone area for repairs and rectification.

Ø     Monitor quality control, maintain correct and accurate labour charging per customer job request

Ø     Maximize productive time of all technicians for each repair.

Body and Paint:

Ø     Receive unit with accident related concern, perform body repair estimate for insurance requirements, estimate the parts amount, materials needed, paintings and tinsmith job (straighten/align and reform body panels)

Ø     Check customer insurance policy for claiming, check the deductible amount pay by customer

Ø     Inform and advice the customer what need requirements when claiming to insurance.

Ø     Coordinate to insurance office for the letter of approval to proceed the repair.

Ø     Monitor received unit in workshop (ongoing job) to update customer unit status

Ø     Ensure quality inspection checked

Ø     Ensure the unit is clean and shiny when collecting by customer

Seminars / Training courses attended:

Effective communication training program – Toyota Quezon Avenue – 1997 & Ford 2003            Seminars in Akzo nobel paint (sikkens paint) for quality of product and applications – TQA

Customer care training program – Ford group Phils – 2000

Trainers training program – Monark foundation technical institute (caterpillar) – 2002

Customer handling program – FGP – Held at De la salle business school

Supervisor dev’t. Course – Ford Makati – 2005 and at Lausgroup  – 2011

Professional service manager training – FGP – Module I – 2005

Audi – Potential Service Manager’s Training – (Singapore) – March18-21 2013

Peugeot – PSA ASIA – Parts and Service Workshops – Kuala Lumpur (Malaysia) – May 2013

Mazda – African Region Grand Meeting – Nairobi – (Kenya) – August 2015

Completed KIA technical training course – EMS A/T CAN diagnosis April 20-25, 2015

Excel Motors (Seychelles Island)

ACHIVEMENTS:

Best in service advisor – Ford Makati – 2002

Back-to-Back most productive service advisor – Ford Makati – 2001 and 2002

Service advisor skills competition – 2nd runner up – Ford Philippines

Received in 2001 twice Commendation letter to customer addressed to dealer principal

Received in 2006 a Commendation letter again to customer addressed to Ford

Service Manager of the year 2007 – Ford Philippines

EDUCATION:

Bachelor of Science in MECHANICAL ENGINEERING – Graduated 1995

LYCEUM OF THE PHILIPPINES UNIVERSITY – Intramuros, Manila

This certifies that the above information is true to the best of my knowledge.

JEM

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