Joesat Moncay Customer Service Representative

Bacolod, Philippines


Joesat H. Moncay | Customer Service Professional
Victorias City, Negros Occidental 6119, Philippines
(+63) 956 918 7678
[email protected]
Professional Profile

A dedicated customer service professional with a proven track record of providing service in the banking sector, ensuring customer satisfaction and contribute to the success of the company.
Having several years of experience in customer service roles, sales, government, and banking organizations; I am capable and reliable of providing exceptional service within any environment and deal with a broad range of customer needs from the initial enquiry through the different transactions required.
Core Skills

Willingness to learn
Customer service
Transaction processing

Product knowledge
Complaint handling
Banking and office environments
Knowledge in certain computer applications (MS Office, etc.)
Fluent in the English Language
Career Summary
August 2016 – Present BDO Unibank, Inc.
Travelling Teller.
Serves enrolled clients for pick up deposits.
Key Responsibilities
Provides account services to clients by receiving deposits in form of cash and checks only, and delivering cash requested by clients. Answering questions in person or on telephone; referring to other bank services.
Records transactions by logging daily itinerary report and balance it by the end of the day.
Records time of departure and arrival at every client picked up with the armored vehicle.
Cross-sells bank products by answering inquiries; informing customers of new services and product promotions; ascertaining customers’ needs.
Reconciles cash drawer by proving cash transactions; counting and packaging bills (peso, dollar, and third currency) and coins; turning in excess cash and mutilated currency to cashier/officer.
Complies with bank operations and security procedures by participating in all control functions.
Ensuring customer confidence and protects bank operations by keeping information confidential.
Contributes to team effort by accomplishing assigned tasks and related results as needed.

April 2016 – July 2016 RRAB Manpower Services

Maintains timesheets and accurately inputting time and attendance data of employees to issue accurate payroll adjustments. Monitors tools and equipment used.

Key Responsibilities

Record employees’ daily time worked
Provides weekly payroll
Review time cards in case of errors and resolve it with the employee
Relay information provided by the supervisor of employees required to have overtime
Maintain completeness of tools and equipment and monitor usage of used materials (electrodes, oxy-fuel)

January 2016 – March 2016 Amaia Land Corporation
Office Assistant
Provide assistance to the sales team
Key Responsibilities
Assisting sales team members and making, receiving clients to and from clients
Handles document, file making and handling other kinds of paperwork at the office
Have a thorough knowledge about the product of the company
Updating of sales received by the company every month , locates data needed by the sales team
Takes orders from the sales manager and maintains files such as the sales inventory.
Invite other companies to participate in product showcasing
Calls clients regarding events sponsored by the company

April 2015 – July 2015 Department of Foreign Affairs
Office Assistant
Carry out clerical duties at the office
Key responsibilities
Performs data entry of new/renewed applications
Uses variety of office equipment, such as fax machines, printers and copiers, computers and business software
Assists applicants at the main lobby to maintain smoothness of service
Provides assistance in releasing of passports and ensuring the correct of date of release
Performs filing of documents by date of application
Takes orders from the supervisors

2012 – 2016 University of St. La Salle Bacolod
Bachelor of Science in Business Administration Major in Operations Management
Bachelor of Science in Business Administration Major in Business Economics
2008 – 2016 Don Bosco Technical Institute Victorias
Secondary Education with Technical Diploma in Electronics
2002 – 2008 Don Bosco Technical Institute Victorias
Primary Education
References Available on Request