PROFILE

Name:

Joey V. Bagnol

? Address:

Catadman, Sabang, Danao City, Cebu

? Contact

Number:

09327360917

? E-mail:

[email protected]

? Birthdate:
May 24, 1994
? OBJECTIVE:
Looking to improve and expand my knowledge and skills and to establish an employment in a friendly environment, interested in finding employment with a company which will utilize my skills in the field of hospitality industry.
? EDUCATIONAL BACKGROUND:
➢ COLLEGE:
UNIVERSITY OF CEBU – LAPU-LAPU AND MANDAUE CAMPUS

A.C. Cortes Avenue, Looc, Mandaue City, Cebu

Degree: Bachelor of Science in Hotel and Restaurant  Management

SY: 2016 – 2017

? WORK EXPERIENCE:
➢ GUEST SERVICE ASSOCIATE
AQUA BORACAY HOTEL AND RESORT

Bolabog, Balabag, Malay Aklan

November 15, 2018 – Present

➢ FRONT OFFICE ASSOCIATE
CROWN REGENCY HOTEL AND TOWERS

Tower1, Fuente Towers

Osmeña Boulevard Sta. Cruz, Cebu City

August 28,2017-September 30, 2018

➢ STUDENT TRAINEE (OJT PHASE 2)
SHANGRI LA’s MACTAN RESORT AND SPA

Punta Engaño Road, Lapu-Lapu City Cebu

November 16, 2016- May 19, 2017

➢ STUDENT TRAINEE (OJT PHASE 1)
MANGO PARK HOTEL

General Maxilom Ave, Cebu City, 600 Cebu

April 2012-June 2012

➢ RED RIBBON BAKESHOP SERVICE CREW (ALL OPERATION)
Red Ribbon Bakeshop-Danao

Gaisano GF Ralota St., Danao City 6004, Cebu

August 2013-November 15, 2016

➢ JOLLIBEE SERVICE CREW (COUNTER CREW)
Jollibee SM 1 Upper G

North Reclamation Area, Cebu City 6000, Metro Cebu

December  2012- May 2013

⚙ SPECIAL SKILLS/

TALENTS/AWARDS/

RECOGNITION:
➢ Can perform Check in and Checkout Procedures
➢ Calm and efficient and organized with great attention to details
➢ Computer literate and able to navigate through company systems.
➢ Passionate in delivering exceptional levels of Guest service
➢ Excellent  personal presentation and communication skills
➢ Able to welcome and fulfill the check –in process for guests and group arrivals
➢ Able to complete the check-out process for departing guests using the hotel system
➢ Can manage, effectively and efficiently for guests request, inquiries and complaints
➢ Able to maintain current knowledge of hotel products and services  and special promotional offers as well as daily VIP and special events
➢ Can perform general incoming communication duties, including taking reservation via telephone and electronic registration system
➢ Can perform night shift settlement process without supervision of aSupervisor/Manager
➢ Can work without supervision of any superior  for the whole shift
➢ PACUCOA Student Participant Awardee During Accreditation of College Department in Level II 2017
➢ Most Outstanding Practicum Awardee SY: 2016-2017
➢ Culture and the Arts Awardee
➢ Trainee at Shangri La’s Mactan Resort and Spa
➢ Can perform basic whimsical elements
➢ Can perform Room Drops from Amenities Center
➢ Student Event Specialist of 2014
➢ Know how to operate the Micros Opera Version 5.5.0.21 and IFCA
➢ Can understand and speak English Language
➢ Can understand and speak basic Japanese Language
➢ Can perform standard customer service
➢ Can perform  Red Ribbon Bakeshop standard cake lettering
➢ Red Ribbon Gold  Star awardee for  Quality Management Audit of 2015
➢ Red Ribbon Gold Star awardee for Mystery Shopper Audit for service of 2016
➢ Red Ribbon EMS holder for Standard Customer Service
➢ Red Ribbon Certified for Cake Lettering
➢ Knowledgeable in Microsoft Document Applications such as word, excel, and PowerPoint

?ORGANIZATIONS AFFLIATED WITH:
➢ University of Cebu- Lapu lapu and Mandaue Campus
College of Hotel and Restaurant Management

Vice President of Graduating Class 2016-2017

University of Cebu Lapu-Lapu and Mandaue Campus

S.Y. 2016-2017

➢ Acting Establishment Assigned Leader During Practicum Session
University of Cebu Lapu-Lapu and Mandaue Campus

S.Y. 2016-2017

➢ University of Cebu Dance Company  (UCDC-Member)
University of Cebu Main Campus

S.Y.2011– 2012

? CHARACTER REFERENCES

➢ Ms. Pamela Guevara
Front Office Manager

Crown Regency Hotel and Towers

Contact Number: 09175671841

➢ Ms. Michelle Grace C. Mendaros
Front Office Supervisor

Crown Regency Hotel and Towers

Contact Number: 09332769178

➢ Ms. Ana Liezel Hinoguin
Restaurant Manager, Red Ribbon Bakeshop

Danao and City Mall Branches

Contact Number: 09222135216

I hereby pledge that all information given are true and correct to the best of my knowledge.

Mr. Joey V. Bagnol

Applicant