Experience

May, 2016 to current Business Analyst at Constellation Software Inc.

• Working with the support team to deliver quality solutions to sales and service organizations
• Design, build and support configurations within newly released and modified applications
• Develop user stories for the development of additional system functionality
• Work with the R&D, Sales and other business partners to realize full capabilities of software releases to meet business requirements and exercise efficient workflows
• Facilitate continued enhancements of office, web, and mobile applications, aligning with business processes and business reporting requirements
• Execute Automation projects, leading hardware and software implementation, executing its qualification and validation, according to applicable procedures
• Develop, implement and enhance reporting and dashboard as required by end users and business needs

September, 2012 to May, 2016 Desktop Support Analyst at CompuCom Canada Inc.

• Providing 2nd level technical support and V.I.P. support in meeting rooms
• Troubleshooting simple to complex problems with limited supervision
• Recommending hardware and software solutions, including new acquisitions and upgrades
• Communicating highly technical information to both technical and nontechnical personnel
• Identifying improvements to all operational support activities as well as maintaining accurate and up to date operational manuals for day to day activities
• Roll out hardware devices including desktops, laptops, printers, and peripherals; IMAC (Install, Move, Add, Change) activities
• Contributing to new process testing, documentation and training to end users for all modified and new systems

June, 2011 to August, 2012 Digital Marketing Manager at Tensight Inc.

• Built intuitive applications and dynamic content delivery to targeted audiences
• Moderated social media engagements to stimulate interaction with Subscribers leading to more conversions
• Involved with stakeholders to ensure an optimal web solution, which included requirements gathering, design and build, testing and execution on an ongoing basis