John Ganaden Soriano
#40 City Camp Central, Baguio City
[email protected] | +639283925771

Summary of Qualifications
Promote optimal performance, reliability, and security across core business systems
• Results-driven professional offering a progressive, Ten-year career in information technology.
• Repeated success directing IT projects from inception to execution, strategically allocating resources and delegating tasks to achieve on-time, on-budget delivery.
• Expertly manage technical support operations, diligently troubleshooting issues to identify root causes and prevent recurrence.
• Process improvement champion with a history of implementing new procedures and technologies to strengthen security posture, enhance operational efficiency, and control costs.
– Areas of Expertise –
Testing & Trouble shooting | Project Management | System Administration
Vendor Relations | Strategic Planning | Resource Allocation | Effective Communication
Team Leadership | Business Continuity | Data Backup & Recovery
Technical Proficiencies
Platforms Windows 8 /10; Windows 2019 Servers / Mc OS / Chrome OS / Linux
Software Microsoft Office 2016 (Word, Excel, Outlook, PowerPoint, Project), SQL, and SharePoint; QuickBooks: Dream Weaver, Flash, Adobe Photoshop; Illustrator. Engraving Machine, Partex
Languages Java, HTML, C++, PHP, VB
Professional Experience
Eflexervices Philippines Inc, 23 Lower Malvar., Trancoville, Baguio City
10/2001 to 10/2010
IT Manager
Promoted to leadership role accountable for maintaining key business applications and systems. Partner with senior leadership to guide short- and long-range technology planning. Plan, coordinate, and execute hardware and software upgrades. Serve as vital resource for Help Desk staff, overseeing daily support operations and providing assistance on complex trouble. Cultivate and maintain relationships with IT .
Selected projects…
• Successfully directed the on-time, on-budget completion of company-wide upgrade to Windows 10 and Office 365 impacting more than 50 onsite staff and five remote employees.
• Initiated transformative IT policies designed to harden system security, including enhanced measures for password requirements and user access.
• Spearheaded new procedures for Help Desk documentation, enabling the development of a comprehensive knowledge base of common issues and solutions to improve Help Desk efficiency.
Technical Support Specialist
Provided technical support to end-users, leveraging broad-based expertise to handle problem identification, diagnosis, resolution, and escalation via helpdesk system, telephone, and remote support tools. Performed security administration functions for user, data, and remote access.
Selected projects…
• Played an instrumental role in companywide migration from legacy customer relationship management (CRM) system to Eflexervices Philippines Inc. by providing end-user training and support.
• Developed step-by-step training manuals for end-users to ensure a seamless transition following application upgrades.
Pines City National High School, Palma Urbano., Baguio City
Help Desk Technician – 1999 – 2000
Performed troubleshooting, repair, and maintenance of computer systems, hardware, peripherals, and telephony. Analyzed system requirements to efficiently isolate and resolve a wide array of technical issues. Participated in large-scale upgrades and installations.

ABV Rock Group KB, Kingdom of Saudi Arabia., Jeddah KSA
Admin Clerk – 05/14/1997 – 05/15/1999
• To deal with and resolve where possible customer queries when necessary bring to the attention of the Depot Manager / Area Manager
• Provide holiday/ sick cover for Kronos, MOT, ATF etc and provide all customer documentation in a timely manner
• Document management
• To provide outstanding customer service through face to face, phone and general administration support and filing
• Professional work ethic
• Assist in recording the registered mail stickers to be submitted to GPO
• To maintain exceptional housekeeping standards within the work place at all times
EDUCATION
STI – College
Bachelor Science In Computer Programming
SKILLS
• Ability to review technical literature or evaluate processes and develop operational procedures
• Proven ability to multi-task and deliver results
• Strong communication skills – phone, email, in-person
• Meticulous attention to detail and organizational skills
• Ability to work effectively with personnel at all levels in an organization
• Possess a strong aptitude to learn new computer skills and business processes
• Electronically archive daily paperwork generated by the department
• Other duties as determined by department manager
• Handle departmental procurement requests with purchase requisitions
• Smart Home Security – CCTV Installer
• Management of work orders in CMMS for closure, requestor updates, PR orders, etc.