2719 Interior 20 Lico St.Tondo, Manila
Mobile No.: 09955769244
Email Address: [email protected]/[email protected]
John Adriel T. Cruz

Objective
Seeking a position that utilizes my passion for a customer care and service, and excellent communication skills

Personal Particulars
Gender Male
Date of Birth 02February1994
Civil Status Single
Languages Spoken English, Filipino
Height 5’6″
Weight 130lbs
Nationality Filipino
Religion Born Again

Working Experience

Aug.2018 – Dec.2018 Pokhara Casual Junket , Okada Manila , New Parañaque
Vip Host / Roller

Responsible for handling chips
Responsible to submit win / loss report of the player
Responsible to give highly standard services to the player
Promoting extraordinary services to the player
Rsponsible for computing all win / loss of the player.

Feb.2018 – July. 2018 JP Casual Junket , Okada Manila , New Parañaque
Vip Roller

Responsible for handling chips
Responsible to submit win / loss report of the player
Responsible to give highly standard services to the player
Promoting extraordinary services to the player
Rsponsiblefor computing all win / loss of the player.

Aug.2017 – January 2018 Ikkoryu Fukuoka Ramen , Rockwell PowerPlan t Mall
Waiter / Server

greeting customers as they arrive and showing them to their table.
giving out menus and taking orders for food and drink.
serving food and drinks.
dealing with bill payments.
making sure tables are clean and tidy.

Nov.2016 – April.2017 Okada Manila , New Seaside Dr, Parañaque 1701
EDR, Food and Beverage Attendant
Responsible for preparation of food and beverage to the team members
Responsble for inventory supplies on hand and the end of each day or other
Designated period.
Knows all food required identifies rotation needs.
Knows cooking times to ensure that correct cooking is achieved
Understands safety practise and correctly sets up,operate,breaks downAnd cleans all concession equipment.
Promotes superior guest service.

April2016 – Sept.2016 The Curve Hotel Diplomatic St, State Of Qatar
Room Attendant/Guest Request Attendant
Making beds, changing bed linens and towels
Vacuuming floors
Dusting and polishing furnitures
Cleaning bathrooms
Replacing stocks of guests supplies e.g. toiletries, complimentary water, etc.
Re-stocking drinks and in the mini-bar

Nov.2015 – April 201 6 DUSIT THANI MANILA Palm Drive , ArnaizAve.Makati City
Room Attendant/Guest Request Attendant

Enters and prepares the room for cleaning.
Changing the bed linen and towels
Dusts the room and furniture.
Replenishes guestroom and bath supplies.
Cleans the guest bathroom, bed room, floor corridor and closet.
Vacuums and racks the carpet.
Checks and secures the rooms.
Replenish amenities according to the operational standards.
Deliver and retrieve items on loan to guests e.g. iron and ironing boards
Ensure security of guest rooms and privacy of guests
Perform rotation cleaning duties (e.g. steam clean carpets, spring cleaning, super cleaning etc.) as required
Responsible for replenishment of guest complimentory water.
Responsible for the cleanliness and maintance of my work area.
Attends to guest calls, guest requests, guest complaints in my area assigned
Authorise to enter in guestrooms for cleaning and providing turndown services as per requirement.
Responsible for following the standard operating procedures.
Resonsible for achiving and exeeding the guest satisfaction score.

Replacing stocks of guests supplies e.g. toiletries, complimentary water, etc.
Re-stocking drinks and in the mini-bar

Aug 2014 – Oct 2015 Holiday Inn Palm Drive,Makati City
Room Attendant
Enters and prepares the room for cleaning.
Changing the bed linen and towels
Dusts the room and furniture.
Replenishes guestroom and bath supplies.
Cleans the guest bathroom, bed room, floor corridor and closet.
Vacuums and racks the carpet.
Checks and secures the rooms.
Replenish amenities according to the operational standards.
Deliver and retrieve items on loan to guests e.g. iron and ironing boards
Ensure security of guest rooms and privacy of guests
Perform rotation cleaning duties (e.g. steam clean carpets, spring cleaning, super cleaning etc.) as required
Responsible for replenishment of guest complimentory water.
Responsible for the cleanliness and maintance of my work area.
Attends to guest calls, guest requests, guest complaints in my area assigned
Authorise to enter in guestrooms for cleaning and providing turndown services as per requirement.
Responsible for following the standard operating procedures.
Resonsible for achiving and exeeding the guest satisfaction score.

Feb 2014 – Jun 2014 Manila Hotel One Rizal Park, Manila
Room Attendant
Making beds, changing bed linens and towels
Vacuuming floors
Dusting and polishing furnitures
Cleaning bathrooms
Replacing stocks of guests supplies e.g. toiletries, complimentary water, etc.
Re-stocking drinks and in the mini-bar

Mar 2013 –Nov 2013 Astoria Plaza Ortigas, Pasig City
Housekeeping Attendant (Public Area)
Cleans rooms, hallways and restrooms.Cleans and maintains restaurants and banquet halls.
Sweeps carpets, empties ashtrays and urns, polishes furniture and fixtures, vacuums and polishes elevators.
Keeps the front of the hotel and gold loop offices free from trash.
Cleans rugs, carpets and upholstered furniture using a vacuum cleaner , broom and shampoo machine.
Washes walls and ceilings, moves and arranges furniture, and turns mattresses.
Sweeps, mops, scrubs, waxes, and polishes floors.
Removes trash collected by room attendants.
Responsible for upkeep of all the equipment which he is using i.e., Vacuum cleaner, trolleys, Scrubbing machine.
Responsible for maintaining a time schedule for cleaning of their areas.
Responsible for spring cleaning of their area as per the schedule given to them.
Authorized to enter into offices for maintenance or other activities like pest control, shampooing of carpet etc.

Aug. 2011-Jan. 2012 Lido De Paris Hotel Sta. Cruz, Manila
Housekeeping Attendant
Acknowledges and greets guests in public spaces with a warm, friendly greeting.
Reviews daily inventory of rooms, arrivals and departures.
Reviews daily inventory of supplies needed to complete the assignments for the day.
Cleaning of hotel rooms/condos including: dusting, vacuuming, changing bed linens, cleaning bathrooms, kitchen area, lobby and common areas.
Perform quality cleaning to meet required standards within set time limits.
Comply with all hotels safety guidelines.
Pick up ground litter around hotel or whatever visible
May perform similar duties as requested by supervisor

Education

2008- 2010 F.G Calderon Integrated High School Hermosa,TondoMla.
2004- 2006 Mariano Ponce Elem.School Tondo, Manila
2001 – 2003 Bethel Lutheran School AntipoloSt.Tdo.Mla.
Skills and Capabilities

Hardworking, conscientious, honest, efficient, flexible and talented.
Can multitask with efficiency
Able to work for long hours and under time pressure
Ability to work well with others
Enjoy sharing of knowledge and encouraging development of others to achieve specific team goals.
Can drive a motorcycle

Character References
Eduardo Dela Cruz Police Officer Caloocan Precinct, Caloocan
Celso Sebastian Barangay Chairrman Brgy.215 Tondo Manila
Roy Kim Gen.Manager JP Casual Jungket Okada