John Michael R. Pardillo

Timpolok Rd, Lapu-Lapu City, Cebu Ÿ  09951224468 Ÿ [email protected]

Overview

Analytical Desktop Support Engineer adept at resolving complex hardware and software issue, with a 4 year

Professional experience in an Enterprise IT structure.

PROFESSIONAL EXPERIENCE

IT personnel/ On-site Desktop Support – April 2014 – May 2015

Lear Corporation

MEPZ1, Lapu-lapu City

REFERENCE

Noel Noel                                                          Sean Sherwin Morata

Sr. System Administrator                                      IT Manager

Lear Corporation                                                Lear Corporation

0905-3071-698                                                   0917-7250-022

IT Service Desk Analyst – May 2015 – May 2017

QBE Group Shared Services (GSSC) – Cebu

Skyrise Alpha Bldg., Samar Loop, Cebu Business Park, Cebu City

REFERENCE

Marcom Rey Lanit

Team Lead

+639178777821

Senior Technical Support Engineer – May 2017 – Present

Micro D – International

Apple One Tower, Mindanao Avenue Cor, Biliran Road Cebu Business Park, Cebu City, 6000 Cebu

EDUCATION

Bachelor in Science in Industrial Technology Major in Computer Technology

Cebu Technological University – Main Campus

SKILLS / RESPONSIBILITIES

·         Powershell, SCCM , MS SQL , Citrix , VMware Vsphere , Windows Server 2012 , Altiris Deployment , Cisco Networking

·         Maintenance and Repairs , Asset Management

·         Knowledge of ITIL Service, Change and Problem management processes,

·         Acts and Provide 1st and 2nd level of support.

·         Provide general support for IT Development areas, including support for projects

·         Responsible for keeping the machines up to date from patches to antivirus etc.

·         Carry out on-site analysis, identification, and resolution of desktop problems for end users

·         Diagnose and resolve network connectivity problems