RIVERA, JOHN PAUL BARDOS

Email: [email protected] / [email protected]

Contact Number: (65)84937727

Address: 111 Yishun Ring Road #09-357 Singapore 760111

CAREER OBJECTIVES

To be able to share my knowledge in performing jobs, with regards to my acquired ability where I can enhance and maximize my managerial and analytical skills, quality assurance, reporting skills, and working experience.

PROFESSIONAL EXPERIENCE

Accenture Inc.

Accenture Operation, Philippines

Human Resource Associate/Reporting Analyst

July 2012 – February 2016

Key Responsibilities:

Ø  Responsible for updating Background Check Tracker.

Ø  Responsible for updating Operational Excellence.

Ø  Validate and coordinate to Recruitment Admin Team for the candidate’s status prior to onboard.

Ø  Prepare the following reports.

– Daily Background Check Report for New Joiners

– Non-Standard Check Report for Project Specific

– Background Check Daily Open Cases

– Background Check Aging Reports

– Weekly Dashboard Report for BPOs, Techs, and Philippines Support for the Stakeholders thru Microsoft Excel Pivot Wizard.

Ø  Prepare Weekly and Monthly Service Performance Review.

Philippine Long Distance Telephone Co.

Reporting Analyst and Service Order Creator

June 2011 – June 2012

Key Responsibilities:

Ø  Bashing of raw database from Marketing to delimit unwanted details, duplicates and other unnecessary information.

Ø  Create callout leads and uploads to Predictive dialer via Microsoft SQL.

Ø  Monitor on-going callout campaigns, leads and agent’s productivity.

Ø  Answer queries, follow-ups and complaints thru E-mail.

Ø  Send Delivery Requests to courier and prepare delivery report.

Ø  Responsible for consolidation/preparation of daily and monthly report thru Callout team, Marketing Blitzes/Events using Microsoft Excel Pivot Wizard.

Ø  Prepare Quarter and Annual callout Reports for Company’s Revenue computation and Callout Agent’s incentives.

Ø  Validate Existing Customers regarding credit segmentation/rating and unpaid accounts prior to proceeding of applications.

Ø  Issue Orders (SO) for New and existing Telephone lines, DSL, and other services requested by customers.

Ø  Coordinate and monitor Service Orders at their respective stages.

Philippine Long Distance Telephone Co.

Marketing and Sales Helpdesk

May 2010 – May 2011

Key Responsibilities:

Ø  Receive incoming calls from subscriber/agents to verify corresponding accounts billing inquiry, DSL facilities, availability of telephone lines and Service orders.

Ø  Validate Existing Customers regarding credit segmentation/rating and unpaid accounts prior to proceeding of applications.

Ø  Issue Service Orders (SO) for New and existing Telephone lines, DSL, PLP and other services requested by customers.

EDUCATIONAL BACKGROUND

Colegio de San Juan de Letran

Bachelor of Science and Business Administration  Major in Management

Manila Philippines

2006-2010

Sta. Clara Parish School                                      Pasay City, Philippines                              2002 – 2006

Our Lady of Carmel School                               Parañaque City, Philippines                      1996 – 2002

SKILLS

Ø  Advance computer skills with Proficiency in Microsoft Office Application (Word, Excel and PowerPoint)

– Microsoft Excel 2007: Advance Certificate at dB Wizards Training Center

Ø  Analyze and validate reporting results for accuracy/business requirements.

Ø  Knowledge in Operational Excellence (OPEX)

– Operational Excellence: Focus the Service Operation

– Operational Excellence: Standardize the Service Operation

Ø  Basic Web page, Audio/Video Editor, Basic Photoshop

Ø  Clarity Comet

Ø  Kenan Comverse

Ø  Integrated Customer Management System (ICMS)

Ø  Knowledge in Outlook

AFFILIATIONS

Letran Operations Management Society

Junior Achievement of the Philippines, Inc.

AVAILABILITY

Immediately