John Albert Alcaraz

John Albert Alcaraz Registered Psychometrician

Manila, Philippines

Active listening skillsApplicant screening and interviewingComputer LiterateCustomer- orientedFAST LEARNERGood listenerHigh attention to detailsHighly dependableProficient written and verbal communication skillsRegistered Psychometricianstrong interpersonal skillsteam player and can work with less supervisionworks well independently

Objective: Detail-oriented HR Associate with above average communication and interpersonal skills and
experience with end-to-end recruitment process and other administrative tasks

HR Associate (Associate for Talent Management) (January 2017 – present)

Air Liquide Philippines, Inc.
Performs end-to-end recruitment of the company (sourcing, applicant screening, interviews, job
offer and on-boarding) for staff and professional level
Handles campus relations and activities (local and international internship)
Supports HR initiatives such as New Employee On-boarding program
Responsible for endorsing new hires to respective department and preparation of tools of trade,
enrollment to health insurance and coverage until their formal duties in their respective department
Organized and led 1-day staff orientation and training to promote collaboration
Communicates to target universities for applicant sourcing and students for OJT
Responds to customer requests via telephone and e-mail
Performs other administrative tasks on top of daily work assignment
Updates and monitors 201 files

Senior Customer Service Specialist (June 2013- September 2016)
Convergys Philippines Services Corporation
Interfaces with patients and doctors’ office representatives via inbound or outbound calls for the
purpose of securing needed documents for their diabetes testing supplies
Transcribes all the documents pertaining to the shipment of their supplies accurately
Maintains basic knowledge of documents, supplies, pricing, procedures, and other important issues
Interfaces with customers via inbound calls for the purpose of answering their queries and other
credit card transactions
Resolves customer complaints in a professional manner while prioritizing customer satisfaction
Determines customer needs by asking relevant questions and listening actively to the responses
Recipient of multiple positive reviews acknowledging dedication to excellent customer service

Education

2009-2013 Graduated with a Bachelor’s Degree in Psychology at Batangas State University ARASOF Nasugbu, Batangas Philippines

Experience

January 2017/ present Talent Management Associate at Air Liquide Philippines Inc

● Performs end-to-end recruitment of the company (sourcing, applicant screening, interviews, job offer and on-boarding) for staff and professional level
● Handles campus relations and activities (local and international internship)
● Prepares job offer letters, employment contract, appointment note and permanency letter
● Supports HR initiatives such as New Employee On-boarding program
● Responsible for endorsing new hires to respective department and preparation of tools of trade,
enrollment to health insurance and coverage until their formal duties in their respective department
● Organized and led 2-day staff orientation and training to promote collaboration
● Communicates to target universities for applicant sourcing and students for OJT
● Responds to customer requests via telephone and e-mail
● Performs other administrative tasks on top of daily work assignment
● Updates and monitors 201 files
• other tasks assigned from time to time

June 2013/September 2016 Senior Customer Service Specialist at Convergys Philippines Services Corporation

● Interfaces with patients and doctors’ office representatives via inbound or outbound calls for the purpose of securing needed documents for their diabetes testing supplies
● Transcribes all the documents pertaining to the shipment of their supplies accurately
● Maintains basic knowledge of documents, supplies, pricing, procedures, and other important issues
● Interfaces with customers via inbound calls for the purpose of answering their queries and other credit
card transactions
● Resolves customer complaints in a professional manner while prioritizing customer satisfaction
● Determines customer needs by asking relevant questions and listening actively to the responses
● Recipient of multiple positive reviews acknowledging dedication to excellent customer service

**Contact Number: 09356138006**