JOHN JAIRO CARO HURTADO

Cra 3B # 71-49 Cali-Valle 760001  ❖  (+57) 320-458 26 01 – +57 319 7010455 ❖  [email protected]

❖  www.linkedin.com/john-caro-150722181

Warehouse Assistant-Functional Operations & Teams

Building Winning Work Cultures ❖ Driving Customer Satisfaction and Productivity Results

Proactive, profit-driven supervisor of customer service operations for leading retail and supermarket chains. Deliver improvements to processes and employee development, driving breakthrough gains to customer satisfaction, workforce efficiency, revenues and margins.

MANAGEMENT SKILLS

Teambuilding and Leadership
Staff Training and Development
Customer Service Excellence
Store objects applying the established safety and hygiene techniques and standards
Prepare the cargo according to its nature
Customer Relations
Complaint Resolution
analyze, plan, coordinate, control, execute means of transport and destination
Front-End Cashier Operations
Cost Controls
Loss-Mitigation Strategies
Make receipts and dispatches of objects according to requisitions and documents that support your activity

PROFESSIONAL EXPERIENCE

GRUPO SuLogistica (Cali, Colombia) ❖ Cali Fair event. Logistics assistant, December 2019

Oversee customer service desk for high-volume superstore. Resolve customer issues, manage returns, perform upload and download functions, object storage functions, be aware of the comfort and satisfaction of customers in the daily customer service operations.

EDUCATION & TRAINING

SENA CGTS (Cali, Colombia) ❖ Technical career diploma

Business Logistics Technician: Supervisory Skills, Leadership & Goal-Setting, Loss Mitigation, Customer Service Best Practices, POS Systems, Inventory Management, Cost Controls, Receipts and Dispatches of objects, prepare the cargo.

INTERESTS

Read  books of personal improvement, and entrepreneurship
Write inspirational phrases, overcoming
The photography of Rurals and Urbans landscapes
Play soccer
The paint landscapes, objects, figures
Dance, salsa, merengue, vallenato
Listen English songs, songs of salsa, songs of vallenato.