Full Name                                        John  Mukuria Thama

Email Address                           [email protected]

Mobile No                             +254717367492

Home Address                          Nairobi, Kenya

Language                             English, Arabic, Hindi, Urdu

Career Objective

To be proficient and work as part of a team in a challenging and competitive  Company towards achieving the Company’s goals on time within budgeted cost bracket.

Knowledge and Experience

· Reservations

· Ticketing

· Documents/Passport Control

· Buggage Control

· Inventory Management

· Dangerous Goods Handling

· First Aid – Certified Officer

· Fire and safety

Skills

· Ability to work with a Multinational Team.

· Excellent communication skills.

· Team Player, Cheerful, Warm and Enthusiastic

· Strong Customer Service Skills

· Proficient ICT/Computer Skills

· Dedicated employee with a remarkable work record

· Positive and Adaptable

· Good in numerical Data

Work Experience

Sales & Marketing Representative

Aug 2016 to date Britam Insurance Company Kenya

Customer Service Team Leader

April 2011 to 31/05/2016     Transguard Group LLC         Dubai, UAE

· Managing IMS – Inventory Management System

· Acceptance of deliveries and storage of the same

· Signing receipts and security Gate passes to release Items from our stores

· Monitoring Valuable Consignment such as Gold in Emirates Airlines’ warehouses

· Labeling of new deliveries and packing them in our store

· Storage of faulty Electronic items which are brought by Transguard Technicians

· Picking/packing of all spare parts as expected by Management

· Briefing team members on special handling instructions to inbound/outbound cargo

· Implementing company SOP – Standard Operating Procedures and Work Instructions

· Making follow-up of unfinished maintenance works before hand-over

· Preparation of duty rosters for Cargo operations and surveillance Team Members

· Providing general administrative support to EK Staff and external Departments

· Promoting high standards of corporate values through correspondence, telephone and personal contact

Receptionist

Jan 2011 – March 2011 Transguard Group and Dnata Sky cargo   Dubai, UAE

· Inventory Management; receiving deliveries and monitoring outgoing deliveries

· Documentation – Updating receipts of done work activities

· Safety and firefighting procedures activities

· Front Office duties and

· Patrol duties within the premises

· Monitoring CCTV cameras

Computer Technician

March 2009 – October 2010 Tononoka Steal Company  Nairobi, Kenya

· Installing new Software and Hardware

· Formatting and troubleshooting Computer system

· Refurbishing worn-out parts of Computer machines

· Dust-blowing the computers for maintenance purposes

· Printing and photocopying

· Up-grading RAM and HDD

Education Background

Emirates Aviation College    October 2015      Dubai, UAE

Certificate of Completion – First Aid Officer

Emirates Aviation College    March 2015      Dubai, UAE

Certificate of completion – Project Management – Initiating and planning a project

Dubai Police Academy       June 2014      Dubai, UAE

Certificate of Completion – CCTV/Systems Operator’s Course

Emirates Aviation College    June – July 2014      Dubai, UAE

Certificate of completion – Checking for LAGs,

Certificate of completion – Introduction to cargo Revenue Management

Emirates Aviation College    October 2013      Dubai, UAE

Dangerous Goods Handling – Passed with distinction 96%

Emirates Aviation College     December 2012       Dubai, UAE

Aviation Security (AVSEC) level two

MS Word and Excel

Phoenix Educational Institute      February 2012       Karama, Dubai

Certificate – Logistics and Supply Chain Management

St. Joseph’s High School       2005 – 2008       Nairobi, Kenya

Kenya Certificate of Secondary Education (K.C.S.E)