Work EXPERIENCE

Program Control Services Analyst | Accenture Inc | May 2014 – Present

• Process Resource Management for projects – Execute Onboarding and Off boarding of resources.Provide and Requests Tools accesses. Maintain Resource Management tracker and Project Distribution & Contact list. Establish End to End Resource Management Process from Onboarding – Off boarding of Resources
• Process Time and Work Plan Management for projects – Create initial work plan with initial content. QA of work plan based on standard guidelines. Execute work plan maintenance. Perform work plan event and document changes. Execute MyTE  and MSPS reconciliation. Create exemption reports and follow through required actions. Generate S-curve reports.
• Process Performance management – Generate project metrics report (WSR, FSR & MSR). Perform Quality reviews
• Report generation for Billing – Generate LBA reports for Client Ordered servers. Process QA validation for newly provisioned servers for Azure and AWS native system and reconcile to RTTMS CMDB. Assist Clients and Internal Stakeholders in establishing the End to End Server Provisioning and Decommissioning Process.
• Other engagements:
➢ One of the Mentor’s for the Microsoft Project Tool Mentoring Program
➢ Training Coordinator for Microsoft Project and Microsoft Excel
Technical Support Representative | Convergys | November 2013 – April 2014

• Provides assistance in trouble shooting the accounting and payroll software used by the clients
• Tax calculation and assist in electronic tax payment and tax form filing
• Payroll set up using the Intuit Online Payroll software
• Account set up and Exporting account preferences and chart of accounts for clients using the QuickBooks Online Software
 

Customer Service Representative | Qualfon Philippines INC |

April 2010 – March 2012

• Part of the CRT team who provides assistance to customers who have technical issues on their phones
• Port support: assist customers on phone number porting requests
• Sales Support Representative: Deals with the Credit card and Debit card transactions
• Refund Analyst: process refunds and phone replacement for customers and Cater Managerial and Supervisory calls

TECHNOLOGY SKILLS

– MS Excel – 2 years’ experience
– MS Word – 3 years’ experience
– MS Power Point – 3 years’ experience
– MS Project – 3 years’ experience – MSP 2013 certified
– MS SharePoint – 2- year experience
– MS Visio – 2-year experience