Education

2006-2013 Bachelor of Science in Hotel and Restaurant Management at Central Luzon State University

2013-2015 Certificate in Teaching at Central Luzon State Unversity

Experience

5/2016-11/2016 Customer Service Representative at Sitel Philippines Corporation

Duties and responsibilities
• Answer inbound calls within guidelines/ goals established by the client and contact center managements
• Consistently achieved call quality score goals to assist in achieving client and customer satisfaction goals.
• support customer via phone support in line with reservation, cancellation and rebooking of flights for frontier airlines
• Respond to customer inquiries by referring them to published materials, secondary sources or more sources or more senior staff.
• Handle problem resolution that may require follow-up and escalation to a higher level of expertise
• Maintain knowledge of clients business, products and/ or services
• Attend training sessions to maintain or improve level of skills.
• Perform other task that maybe assigned from time to time

6/2013-4/2015 HRM Instructor at STI College San Jose

• Contribute to the holistic learning of students
• Intensify student’s knowledge and skills in Food and Beverage Services, Principle of Tourism, Bartending, Culinary Arts, Asian and western Cuisine and Baking
Activities
• Facilitate teaching- learning process in the fields of Tourism and Hospitality industry
• Plan and Organize instruction that maximizes student learning
• Employ appropriate teaching and learning strategies and utilize instructional technologies for student’s learning if necessary
• Maintain the cleanliness of training facilities
• Maintain accurate records of students learning and submit it to the Dean and Program Head

3/2009-9/2009 Food Attendant at Jollibee Food Corporatiom- san jose city Branch

• Welcome Guest
• Taking order from the guest
• Serve food and/or beverages to guest to their table
• Remove dishes and glasses from tables or counters, and take them to kitchen for cleaning.
• Clean tables and/or counters after guest have finished dining
• Clean the dining area before and after the operation.
• Maintain the cleanliness of the dining area during operation
• Follow instructions from managers

3/2008-8/2008 Food Attendant at N.E. Cakes and Restaturant

N.E Cakes and Restaurant
March 29, 2008- August 29, 2008
Duties and Responsibilities
• Welcome guests
• Set up the Function room prior to the event
• Dismantle the dining room set up
• Serve food and/or beverages to guest to their table
• Remove dishes and glasses from tables or counters, and take them to kitchen for cleaning.
• Wash soiled dishes, Maintain the cleanliness of the stewarding section
• Clean tables and/or counters after guest have finished dining
• Clean the dining area before and after the operation.
• Maintain the cleanliness of the dining area during operation
• Arrange all supplies in the stockroom after it has been received
• Follow instructions from managers