JONABELLE M. PRADO

3V Road 10, 1st West Crame, San Juan, Metro Manila
Phone: +639298022700  Email: [email protected]

PERSONAL PROFILE
• Results-oriented, high-energy, hands-on professional, with a successful record of accomplishments in the call center industry.
• Major strengths include strong leadership, excellent communication skills, competent, strong team player, attention to detail, dutiful respect for compliance in all regulated environments, as well as supervisory skills including hiring, termination, scheduling, training, and other administrative tasks.
• Proficient in using the Internet, web resources, Microsoft Office

RELEVANT SKILLS AND ABILITIES
• An experienced team leader with the ability to initiate/manage cross-functional teams and multi-disciplinary projects.
• Critical thinking, decision-making and problem solving skills.
• Planning and organizing.
• Excellent Personal Communication skills.
• Project management skills: Influencing, leading, negotiating and delegating abilities.
• Conflict resolution.
• Adaptability.
• Tolerant to stressed situations.

EMPLOYMENT HISTORY

Assistant Manager for Operations

September 2011 – Present

Onelink Call Center Inc. Pasig City, Philippines

Account Executive November 2010 – August 2011

Enfra USA Pasig City, Philippines

Customer Service Representative June 2008 – June 2010

Sykes Asia Inc. Makati City, Philippines

EDUCATION BACKGROUND

Bachelor of Science in Nursing June 2004 – March 2008

Southeast Asian College Inc. Quezon City, Philippines

Bachelor of Science in Mathematics June 2000 – June 2003
Far Eastern University Manila, Philippines