“Looking for HR/Admin position with a focus on customer and employee relations.”
Mobile: +971 52 2162888
Email: [email protected]
· Business Understanding
· Communication Skills
· Projects a positive demeanor regardless of changes in working conditions.
· Utilizes analytical skills and a broad understanding of the business to effectively interpret and anticipate needs.
· Interacts professionally with clients and associates at all times.
· Exhibit sound judgement and the ability to make a reasonable decision in the absence of direction.
Executive Secretary Certification/Administrator 2015
Zabeel International Institute of Management
Human Resource and Administration Skills 2014
Parker Administrative Training, Dubai, U.A.E.
Post Graduate – Master in Management, Liceo de Cagayan University, Cagayan de Oro, Philippines, March 2003.
Thesis Title: “Quality Sales Leadership Among Bank Executives in Cagayan de Oro City: A Basis for Marketing and Leadership Enhancement Program”
Administrator cum Junior Accountant Jan 2015-till present
Hashoo Group, Dubai
Reason for Living: New Career Opportunity
Admin Secretary April 2012-Dec 2014
HR Officer (Chiquita Fruit Juice Bar), Dubai Nov 2009- Mar 2012
Fresh Fruits Company General Trading LLC, Dubai
Contact Point Verification Officer April 2008- Nov. 2009
Dunia Finance L.L.C, Dubai (www.dunia.ae)
Shift Supervisor May 2004- March 2008
Starbucks Coffee, Dubai (www.mena.starbucks.com)
Administration- Delivers general administrative & clerical support including sorting of emails, scanning, faxing and other related tasks; Maintains electronic and hard copy filing system; Accomplishes calendar for the managing director; Schedules and coordinate meetings, appointments, travel and hotel arrangements for the managing director; Analysis of office stationeries ordering and inventories.
Accounting- Payroll management- through WPS; Petty cash management and bank reconciliations; Processes cheques, wire transfers, deposits, withdrawals, letters of credit and completion of sales report.
Bank Operations- Inspect and screened customer’s documents for loan application; Maintains customer profiling through CRM and MIS tracking; Conducts customer verification, Em credit check and relay to customer’s loan approved.
Customer Management- Understand customer needs through their body language and assist them accordingly; Negotiate customers complain and resolution; Ensure that customers’ needs are meet beyond their expectation; Disseminate coupon and discount cards for customer.
Human Resources- Initiate staff recruitment such as formulating job descriptions, conducting interviews, short listing and onboarding; Study policies and procedures; such as working conditions, performance management, and manages staff leave and absences; Formulates organizational chart and upholds employee files; Ensures that health and safety procedures were being followed as per standard; Investigate and issue warning letters, staffs’ termination, cancellation and exit interviews; Examine staff grievances and disciplinary issues.
Management- Initiates transportation renewals, Salik applications and maintenance schedule; Deploy and delegate tasks to the employee; Ensures to maintain a calm demeanor at work during period of high volume customers and unusual events; Leads the team during store operations scheduled shift.
Marketing- Organizes exhibitions and manages indoor & outdoor event; Experience in visual merchandising of stocks.
Public Relations- Processes visa applications (JAFZA and Dubai Immigration); Trade license renewal, DEWA and telecommunication application; Completed visa application for Canada, India, United Kingdom, Pakistan, and Turkey.
Sales- Achieved sales target; Prepares purchase order, invoices and quotations; Analyze clothes costing and pricing.
Training- Conducts at least 2 coffee seminars every month with minimum of 5 participants; Conducts new joiner’s training through coaching and giving feedback; Trained staff on quality beverage preparation and customer handling; Evaluates staff equipment cleaning, standard operations and proper visual merchandising.
Fidelio Material Control System
Tally, Peach Tree, QuickBooks
POS (Point of Sale)
MS Office- PowerPoint presentation, excel, word, outl