Education

1999 - 2003 Bachelor of Science in Foreign Service, Major in International Trad at LYCEUM OF THE PHILIPPINES , Intramuros, Manila, Philippines

Experience

January 2014 – July 2019 Distributor at Lifestyles Philippines Inc. - Makati City, Philippines

• Promote and sell nutritional products
• Assisting and guiding other distributors with their inquiry in promoting the product and in handling customers
• Setting up and presenting seminars for our prospected clients promoting our products

January 2008 – October 2013 Customer Service Officer at MDR Pte. Ltd. / Samsung Singapore - Plaza Singapura, Orchard Road Singapore

• Assisting more or less 50 customers upfront and via e-mail with regard to their inquiries and complaints about their mobile phone and services
• Closing and processing sales transactions and doing some administrative work assigned by the Manager
• Work as a liaison officer to different branches

September 2005 – January 2008 Customer Service Representative Buffer Agent / Assistant Team Leader / Assistant Trainer at E-PLDT Ventus Inc./Smart Telecommunications - East Avenue, Quezon City Philippines

• Assigned at 24hrs customer service hotline handling phone-in inquiries and complaints on mobile phone products & services.
• Monthly analysis and recommendation, daily extraction, validation, and checking of accuracy of the complaints submitted by the agents (deviated service request)
• Extraction of the daily Team attendance and productivity reports
• Monitoring, mentoring, and assisting other Customer Service Representatives
• Monitoring the entire operation ( Service Level, Schedule adherence, Network/System downtime, top 3 calls received by the agents, extended call of agents, new updates)
• Doing other administrative work assigned by the Team Leader or Senior Trainer
• Training other agents in doing reports and disseminating information of the company’s new products and services

April 2004 – January 2005 Administration Staff (Data Encoder) at Alexander Resources Inc. - Legaspi St. Makati City Philippines

• Extracting and searching contacts to the database.
• Sending and monitoring e-mails and voicemails of the brokers.
• Filling and encoding callbacks of the telemarketers and brokers including profiles of clients.
• Administrative works.