Jose Aldwin Roa Grengia

Address:        Unit 2B Don William Bldg.
7811 Santillan Street, Brgy. Pio Del Pilar

Makati City, Philippines

Mobile No:     +63-917-8097329

E-mail:            [email protected]

OBJECTIVE

To be part of a competitive company that would provide challenging roles and responsibilities to enhance my professional and personal growth, and to commit myself in achieving the company’s goals and objectives through efficient service.
EDUCATION

Bachelor of Science in Computer Engineering

Central Colleges of the Philippines Quezon City        1988 – 1992, 1996 – 1998

WORK EXPERIENCE

Technical Support Staff                                           2000 – Present

IBM Notes System Administrator

Pioneer Insurance & Surety Corporation

Makati City, Philippines

Duties and Responsibilities

> Administer new IBM Notes accounts, groups and archives databases.
> Identify software and hardware problems to provide reliable Notes atmosphere for end users.
> Maintain nationwide list of national and division and remove terminated user ids.
> Provide 2nd and 3rd level support for ACS Notes network and ACS-developed Notes application.
> Administer Laserfiche Server, DMS Server.
> Manage data center and end-user support for hardware and software.
> Provide IT hardware and software end-user support in the main office and 16 branches nationwide through on-site, remote desktop, voice and email.
> Performs network configuration from hardware to software.
> Resolves IT hardware and software problems at the most appropriate turn-around time.
> Handles data back-up and recovery management.
> Installs and configure proxy to access internet for all end-users.
> Handles analysis of Tally 6280 line printer and other print servers of the department.
> Provides documentation on IT troubleshooting handled for the Department’s reference and for the end-user’s information.
> Handles IT equipment purchasing and inventory control of items on-hand.
Skills / Exposure

>         Knowledge in Windows 95/98/2000/XP/2003/Vista/Windows 7/Windows 8/ Windows 10 / Windows 2012 Server R2 platforms.

>         Knowledge in operating network equipment such as routers & switches.

>         Knowledge in messaging application for windows like Lotus Notes, Microsoft Office Outlook, Outlook Express and Windows Live Mail.

Technical Engineer                                                  1998 – 2000

Freedom Computer Systems

Quezon City, Philippines

Duties and Responsibilities

Provided IT support to clients from PC desktop, printer and other hardware problems.
Handled Local Area Networking (LAN) cabling using Star Topology.
Technical Assistant                                                  February – March 1996

EESSCOM Computer Training Center

Naga City, Philippines

Duties and Responsibilities

Assisted the Senior Technician in handling PC desktop and printer assembly and / or repairs.
 

TRAININGS AND SEMINARS ATTENDED

Windows Server 2012 R2                                           September 18 – 22, 2017

NTT Data Philippines – Makati City

Microsoft Excel 2007 Level 2                                     June 23, 2008

Edupro – Makati City

Managing and Maintaining MS Windows Server       May 21-25, 2008

2003 Environment

Microsoft Technet (MIS NET) – Makati City

Active Directory Overview (Hands-on Lab)               October 22, 2006

Microsoft Technet (MIS NET) – Makati City

Upgrading from Windows NT 4 to                              October 21, 2006

Windows 2003 Server (Hands-on Lab)

Microsoft Technet (MIS NET) – Makati City

CISCO 1                                                                     January – April 2006

Mapua Information Technology – Makati City

PERSONAL DATA

Provincial Address                  P. Demesa Street, Brgy. Sta. Maria

Lagonoy Camarines Sur

Civil Status                              Single

Citizenship                               Filipino

Religion                                   Roman Catholic

Birthday                                   August 1, 1971

Place of Birth                          Naga City

Weight                                     182 lbs.

Height                                      5’6”

REFERENCES

Mr. Vicente V. Quebrar

Assistant Vice President / Network Systems Administrator

Pioneer Insurance  – Makati, Philippines

Contact details: [email protected] / mobile number: 0917-8302714

Mr. Godwin Fernandez

IT Manager / IT Technical Support and AS400 Administrator

Pioneer Insurance – Makati, Philippines

Contact details: [email protected] / mobile number: 0917-5904675