Experience
AL TAIF OPERATION AND MAINTENANCE KSA
FEB 2013- MAR 2016 PROJ: KING ABDUL AZIZ SPORTS CITY
Ensure that facility computers and ELV equipment runs smoothly and reliably. Planning and undertaking scheduled maintenance.   Obtained to produce a database record for the history card of the facility equipment.

sitel
June 9 2018 – July 10 2018
Customer Service Representative I

Providing solution to all billing concern of the customers, answer the product and promotional inquiries of AT&T telecom.  Troubleshoot major technical problems of the TV issue of user.

Convergys
March 2018- May 31. 2018
Customer Service Representative I

Providing solution to all billing concern of the customers, answer the product and promotional inquiries of globe telecom.  Troubleshoot minor technical problems of the handset of user.

MAKATI SKYLINE philippines
SEPT 2006-JUNE 2007
Ensure that Restaurant Computers and equipment runs smoothly and reliably. Planning and undertaking scheduled maintenance.

clinic genie philippines
JULY 2001-JULY 2005
Ensure that Clinics Computers and equipment runs smoothly and reliably. Planning and undertaking scheduled maintenance.   Obtained to produce a database record for the Patient of the Clinic and eye Center.

Education

ama computer college, makati computer engg ’99
Computer engineers design, build, test, and install high-tech computing devices for everything from the most powerful supercomputers to the tiniest, most energy-efficient microprocessors used in virtually all components of modern technology. We research, design, and develop hardware and software used in systems that deliver power, performance, safety, security, and reliability but also leverage these systems to create and enhance meaningful devices and applications used in our everyday world.

LEADERSHIP
Founder of a civilian communication group named VICOM.

AL TAIF OPERATION AND MAINTENANCE KSA

·         The facilities engineer is responsible for all areas / buildings within his assigned zone/areas.
·         Main focal point for regular random inspection, audit ppms and reactive, preventive & predictive maintenance tasks.
·         Manage system administration, networking and hardware management and maintenance

·         Responsible for Troubleshooting and installation of computer Peripherals, hardware

·         Maintaining IT inventories

·         Installing and configuring computer hardware operating systems and applications

·         Monitoring and maintaining computer systems and networks

·         Troubleshooting system and network problems

·         Diagnosing and solving hardware/software faults

·         Providing support, including procedural documentation and relevant reports

·         Setting up new user accounts and profiles and dealing with password issues

·         Configuration and administration of Cisco routers and switches

·         Responsible for network printing and print management

·         Maintenance of Server and Clients

·         Coordinate with health, safety & environment on all safety and health related issues observed in the concerned facilities.

·         Coordinate with proponents and security to resolved related issues.

·         Develop, implement train and measure staff performance based on department objectives and metrics.

·         Daily/weekly monitoring /reporting of the facility activity.

·         Ensure compliance with all related kasc policies and procedures.
·         Establish the guidelines of the complete maintenance facilities calibration programs.
·         Follow up complaints and escalated cases till completion, analyze and confirmed with customer.
·         Issue “report it” for any incident report near mess in your area.
·         Monitor contractor performance and apply of penalties and tarif where applicable.
·         Monitor update service provider / manpower
·         Monitoring and insuring proper operation, safety and cleanliness of all supported facilities in the common and public areas.
·         Monitoring of maintenance backlog and make sure proper action is taken to maintain it with in the acceptable limit.
·         Monitoring of maintenance tickets in sap and ensure compliance with rectification periods set in the contract.
·         Monitoring the planned preventive maintenance activities and assuring the quality of the tasks in a timely manner.
·         Overseas safety and housekeeping of the areas under maintenance. ?
·         Report to maintenance manager any technical problems needs third party or interference from other kasc department.
·         Review and analyze technical reports generated by service provider and enforce implementation of recommendations.

·         Skills and knowledge regarding the job requirement
·         Reviewing the root causes analysis reports submitted by service provider for repetitive failures and discussing it with the manager in a weekly basis.
·         Schedule weekly meeting with zone manager and area owner to discuss performance and ongoing activities.
·         Supervise and monitoring punctuality of assigned manpower within zone/area of responsibility.
·         Working closely with services providers to maintain high quality of services to kasc community/guests and ensure utmost satisfaction at all times.
·         Ensure the completion of conducted maintenance activities on a timely manner, monitor quality and completion of jobs and qualification of contractor personnel.
·        Ensure adherence to work permits procedures and following up preventive maintenance programs.
·         Act as facilities liaison with the kasc community by effectivity and accurately communicating with staff, customers and administration on all issues, concerns and resolution.
·         Manage the planning and implementation of support services strategies resulting the appropriate level of services.
·         Assuring the implementation of all safety and maintenance procedures and guidelines and report non-compliance with corrective actions.
·         Assuring the inspection program to be implemented as planned and report the progress.
·         Conduct regular visit to the work sites to ensure safety, quality, and qualification of contractor skilled worker, technicians and supervisors arein compliance with all related standard procedures.
·         Conduct walkthrough with bldg owners and bldg users to provide information and identity issues and discuss ppm progress.
·         Coordinate all maintenance issue and assure preventive maintenance program & reactive maintenance implementation to the areas of responsibility.
·         Highlighted any inadequate performance to maintenance manager service.
·         Ability to physically conduct random inspections of all support facilities as required.
·         Demonstrate maturity and excellence in communication, ability to build effective teams, possess interpersonal communication skills and the ability to initiate and bring positive changes.
·         Proficient in computer, particularly in the ms suite applications.
·         Proficiency in preparing presentations / documentations.
·         Basic arabic and average english communication skills, in speaking, writing and presenting.
·         Highly customer oriented and ability to work professionally and tactfully with individuals at all levels.
·         Effectively organize and prioritize work activities.
·         Strong problem solving skills and techniques.
·         Ensure confidentiality of operation, guest and residents.
·         High sense of accuracy, thoroughness, accountability and ability to determine action

MAKATI SKYLINE   PHILIPPINES
·         Handles the Administrative responsibility of the restaurant. (PAYROLL, PETTY CASH, MANPOWER)

·         Handles the facility maintenance (SIGNBOARD, INTERNAL FIXTURE, INVENTORY, EQUIPMENT, ASSETS)

·         Manage system administration, networking and hardware management and maintenance

·         Responsible for Troubleshooting and installation of computer Peripherals, hardware

·         Maintaining IT inventories

·         Installing and configuring computer hardware operating systems and applications

·         Monitoring and maintaining computer systems and networks

·         Troubleshooting system and network problems

·         Diagnosing and solving hardware/software faults

·         Providing support, including procedural documentation and relevant reports

·         Setting up new user accounts and profiles and dealing with password issues

·         Configuration and administration of Cisco routers and switches

CLINIC GENIE PHILIPPINES
Providing full complete details of the product for better understanding of the client.
Conducts scheduled customer visits, product demo, seminars, catalog distribution, information broadcast and promotional activities and marketing strategies and translates these activities into substantial sales. Provides pre and post analysis reports on these activities.
Plans territory coverage. Regularly calls upon hi-potential customers & key accounts.
Investigates and evaluates customer complaints, feedbacks and submits a timely report and action recommendation.
Submits timely Daily Activity Reports, Month end reports, Monthly itinerary and call planning, and monthly forecasts and other reports as may
Provide 1st level / 2nd level support to end-users in troubleshooting and resolving of desktop PC/Server problems (Hardware, software & application) and related peripherals (Printer, scanner, PDA etc);
Perform installation, setup, configuration, migration, upgrading and maintenance of desktop PC/Server, OS, software and related peripherals;
Prompt and meticulous in updating of daily incident handled into the incident management tool;
Responsive and pro-active when handling of end-users’ PC problem and request;
·         Responsible for network printing and print management