JOSEFINE NICOLE M. PALARCA

MC 21 UNIT 306,

Pamayanang Diego Silang,

Barangay Ususan, Taguig City

Cellphone Number: 09989959102

Email Address: [email protected]

CAREER OBJECTIVES

• Seeking for a job opportunity that can give plentiful and useful experience in different aspects of the medical field
• Seeking for a work environment for me to further develop my work experience, personality and life goals
​

CERTIFICATIONS AND LICENSES

November 2018 – Present

November 2018 – Present

July 2018 – Present

September 2011 – Present
Six Sigma Green Belt (Project Certification Ongoing)

6SigmaPH

Six Sigma Yellow Belt Classroom Certification

6SigmaPH

Lean Six Sigma Yellow Belt Online Certification

6SigmaPH

Philippine Registered Nurse

License Number 0710482
 

PROFESSIONAL EXPERIENCES

March 2019 – Present

April 2015 – March 2019

November 2012 – April 2015

September 2008 – Present

October 2009 – March 2011

Medtronic

Diabetes Care Specialist, Technical Support IV

We provide timely, safe and efficient product related information and assistance to our customers (patients, Sales Reps, medical professionals, etc.) regarding the use of Medtronic Diabetes products. In this position, we resolve technical support for customers by troubleshooting, capturing and following-up on Product Observations and Interactions. It is our aim to exceed customer expectations when resolving inquiries/requests, educate customers on the how to’s on basic pump care, programming, infusion set, glucometer and glucose sensor connection, environmental safety precautions, amongst other things concerning their insulin pump system.

Optum Global Solutions

Clinical Administrative Coordinator (CAC)

Moving on to being a CAC, our main duty is making Outbound calls to members and their care providers to insure and verify that we are meeting their needs and experience has been adequate. To be able to do so, I handle resolution or inquiries from members and their providers that may include Benefit and Eligibility information, patient service and material requests, explanation of benefits and verifying appropriate ICD-9 and ICD-10 Diagnosis and CPT code usage. I work with hospitals, clinics, facilities and the clinical team to manage request for services from members and/or providers.  Managing thereferrals process, and processing incoming and outgoing referrals, and prior authorizations are is also one of my primary responsibilities.

UnitedHealth Group

Inpatient Care Coordinator (IPC)

As an IPC for the said company, our main duty was to maintain proper verification, notification and scheduling for patient admission, surgeries and the like. Being in UHG, help me broaden my knowledge on what happens at the back office of the medical field. I was able to further understand insurance companies finance their clients’ needs in terms of health care, whether as inpatient or outpatient.

Clinic Nurse

Clinic of Dr. Michael L. Villa

Free Lance Private Nurse

With my experience with Dr. Villa, I acted as his private clinic nurse, private duty nurse and rounds nurse. I have learned a lot about my profession and other things that I should really look into when it comes to providing safe and quality nursing care, especially those who have Diabetes and other Endocrine diseases, including their corresponding complications and related illnesses. I was introducedto new technologies such as different types of insulin pumps, automatic meters, continuous glucose monitoring, amongst others that are not readily available for public use and was taught their basic mechanisms, how to care for both the patient and the equipment being worn by the patient and also handled educating both the patient and their family members or primary caregivers about the said equipment.

On the Job Training

Manila Tytana Colleges – Manila Doctors College, College of Nursing

As a student nurse, the college has given me ample experience and knowledge with regards to patient care and management in the different fields of the hospitals, both private and public. Also as a student nurse, I was trained in skills such as Basic Life Support. Also, I was able come across patients of all walks of life, young and old, and both Filipino and foreign, aiding them into health wellness.
SEMINARS ATTENDED

**Updated list may be asked if needed.

August 21, 2018

August 13, 2018

August 7, 2018

August 6, 2018

April 23-24, 2018

April 17, 2018

April 12, 2018

April 10, 2018

April 4, 2018

April 2, 2018

March 27, 2018

March 20, 2018

March 19, 2018

March 13, 2018

March 5, 2018

February 27, 2018

February 26, 2018

February 13, 2018
Manager Alpha Webinar Series: Behavioral Interviewing Skills

Presented by: Optum Global Solutions

McKinley Hills, Bonifacio Global City, Taguig

Facilitating Virtual Meetings

Presented by: Optum Global Solutions

McKinley Hills, Bonifacio Global City, Taguig

Unleashing Your Creativity

Presented by: Optum Global Solutions

McKinley Hills, Bonifacio Global City, Taguig

Manager Alpha Webinar Series: Innovation for Leaders

Presented by: Optum Global Solutions

McKinley Hills, Bonifacio Global City, Taguig

Situational Self Leadership

Presented by: Optum Global Solutions

SM Aura Convention Center

Bonifacio Global City, Taguig

Innovation for Employees

Presented by: Optum Global Solutions

McKinley Hills, Bonifacio Global City, Taguig

Negotiation Skills

Presented by: TalentDevelopment

McKinley Hills, Bonifacio Global City, Taguig

Coaching CORE: Overview for Employees

Presented by: Optum Global Solutions

McKinley Hills, Bonifacio Global City, Taguig

Being a Talent Steward

Presented by: Optum Global Solutions

McKinley Hills, Bonifacio Global City, Taguig

Own Your Career and Plan Your Development

Presented by: Optum Global Solutions

McKinley Hills, Bonifacio Global City, Taguig

Your BRAND reflects your REPUTATION

Presented by: Optum Global Solutions

McKinley Hills, Bonifacio Global City, Taguig

Influencing Without Authority

Presented by: Optum Global Solutions

McKinley Hills, Bonifacio Global City, Taguig

INNOVATION LEADS TO PROGRESS IN LIFE!: Innovation for Employees

Presented by: Optum Global Solutions

McKinley Hills

Bonifacio Global City, Taguig

Time Management Classroom Training

Presented by: TalentDevelopment

McKinley Hills

Bonifacio Global City, Taguig

Your Personal Brand

Presented by: Optum Global Solutions

McKinley Hills

Bonifacio Global City, Taguig

Communicate for Results

Presented by: Optum Global Solutions

McKinley Hills

Bonifacio Global City, Taguig

HealthCare Series – Fraud, Waste and Abuse

Presented by: Optum Global Solutions

McKinley Hills

Bonifacio Global City, Taguig

Fish Tales

Presented by: TalentDevelopment

McKinley Hills

Bonifacio Global City, Taguig

EDUCATIONAL BACKGROUND

TERTIARY LEVEL:

June 2007 – April 2011
Manila Tytana Colleges – Manila Doctors College of Nursing

Pres. Diosdado Macapagal Blvd. Metropolitan Park, Pasay City

Bachelor of Science in Nursing

Special Citation for Best Research Methodology
 

CHARACTER REFERENCES

Dr. Michael L. Villa

Medical Director

Diabetes, Thyroid and Endocrine Center

St. Luke’s Medical Center, Quezon City

Email Address: [email protected]

Mr. Mark Aldrin Espinosa

Associate Vice President – Division Leader II

JPMorgan Chase and Co.

Management Consulting

Email Address: [email protected]